Guaranteed Car Buyers Reviews 

163
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members and friendly collection drivers are extremely polite, helpful, and professional throughout the entire vehicle selling process. Consumers also very deeply appreciate the prompt payments made directly to their bank accounts before the vehicle is even collected and driven away. However, some customers also noted that prices were adjusted after initial quotes or felt a bit skeptical about the surprisingly fast process. A few people additionally mentioned needing extra reassurance and clear communication when dealing with very quick vehicle handovers and paperwork.

What people talk about most

Service

Users describe positive interactions with service, highlighting a quick, stress-free, and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Price

Clients share positive opinions on price, highlighting that the quotes provided upfront were fully honoured... See more

Payment

Customers consistently note positive experiences with payment, highlighting the very smooth and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting easy communication by phone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience dealing with this company. Agreed a price which they fully honoured, agreed a time for collection which they were spot on, on time. Friendly collection driver, friendly phone call con... See more

Rated 5 out of 5 stars

Made the enquiry, got a price and date for inspection. Inspector arrived on time, was very efficient and a final value agreed with Tony. Money in bank within 15 minutes and V5 ownership transferred i... See more

Rated 5 out of 5 stars

Great company who offered me the best price for my car. Communication was good & detailed. Pick up was arranged quickly.. one slight technical issue meant a small disruption to the plan but it was com... See more

Rated 5 out of 5 stars

Car was collected earlier than expected on the day of pickup. Sent pictures/videos of the vehicle and logbook over WhatsApp, and was given my valuation quickly. Driver picked up the next day - interac... See more


Company details

  1. Motor vehicle dealer

Written by the company

Car Buying Service


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(163)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem car sale

The sale process was easy and efficient. Once the inspector submitted his report and the details verified to the original quote at head office, the money was transferred to my account in 10 mins.

The sale price was £300 more than the best quote elsewhere.

Very happy with the service and would recommend if you need to sell a problem car.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Easy online process and good communication over phone

It was easy to do online. was quoted a good offer. I had a couple of queries where I wanted to speak with someone in person. Easy to find a contact number and the call was snswered quickly. Offer was held until we decided what to do, didn't feel rushed. Easy processes, and communication. Car picked up withing days, payment made within minutes of driver checking the car and verifying everything with the office. Friendly service along the way.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Simple and efficient

Simple and efficient, friendly driver who explained everything, phone conversation to confirm simple and fair
Would use again- better offer than any other site by 20% at least

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Great selling experience

Very quick with offer. pick up driver was very friendly and courteous, he explained the transfer very well. Representative who called me was very polite and professional. Very good selling experience!

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service
Perfectly on time gave much more than I was expecting and offered elsewhere.

Also kept me updated on processing.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service
Communication from beginning to end was of the highest quality .
Highly professional knowledgable staff , customer care excellent .
Can’t fault Guaranteed Car Buyers in any way . 5/5 thank you

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Gauranteed car buyers

Great and freindly communication from start too finish, very informative, easy process, flowed smoothly, happy with the outcome, would highly recommend.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish smooth

From start to finish the experience was really smooth. Sold my problematic car and after a full inspection price was agreed. Tony was great to deal with and is a true gentleman. Highly recommend these guys!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Payment made quickly and for the exact amount originally offered. I would definitely use this company again.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Smooth, hassle free experience

GCB were fantastic to deal with on the sale of my car. Entered the details on the site and got an instant quote. I could choose dates of collection with in a few days. On the day, the collection driver called me to say he was half an hour away. He was an hour early too!! The collection driver was very well mannered and a honest and genuine person. The driver took pics, sent and I received a phone call for the transaction details. Full quoted payment was in my account within minutes. I am a happy customer and would recommend GCB to anyone!

22 July 2023
Unprompted review
Rated 5 out of 5 stars

A really positive experience from start…

A really positive experience from start to finish. Communication and customer service was excellent. All my interactions with the company were respectful and efficient and they were not pushy at all. They were open and honest about the amount they would give me for my car. I would highly recommend them.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Just sold my car to GCB

Just sold my car to GCB. Will highly recommend GCB, as compared to others who turns up and tells you they wanted to take the car away and will pay later. GCB is not like others they say as it is advertised , instant payments in your account before the driver leaves. To those out there looking to sell your car, look no other than GCB and you will never regret doing business with them. Highly recommended

11 July 2023
Unprompted review

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