Excellent wallet & Exchange. Well done. I’ve used a number of digital wallets for this coin or that coin, and multi chain. This is one of the better ones so far. Pretty intuitive while at the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over the years I've seen a lot of issues come and go. New currencies not playing nice with exchanges, not fully functional, OS update introduced problems what have you, but Guarda support always did w... See more
Company replied
This is a wallet that goes above and beyond. I've always referred to Guarda as more than just a Crypto wallet but instead a hub to manage your digital finances. The customer service - which you won't... See more
Company replied
Was having trouble transferring a coin from my mobile app. Very frustrating. Contacted customer service and had a reply in no time, a resolution again in no time and several emails following up the... See more
Company replied
Company details
Written by the company
We offer our clients innovative cryptocurrency infrastructure solutions, which consist of a set of mobile applications and web-based services. With Guarda, you can choose the best solution that fits all your needs and requirements. If you prefer to manage your crypto coins on your mobile device we offer iOS and Android applications. With Guarda web-based services, you will be able to manage your cryptocurrency on any device you want, you’ll only need to have access to the Internet. Start your own guarded experience and stay in touch with our news!
Contact info
Lisboa, Portugal
- hello@guarda.com
- guarda.com
You should know
4.2
Great
2K reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
staking doesn't seem to work
staking doesn't seem to work. some wallets do not sync properly (Monero for ex). SUI not available.
Support seems well intended but not quite able to solve issues.
10 January 2025
Unprompted review
Reply from Guarda
Thank you for your feedback. We’re sorry to hear about the challenges you’ve encountered with staking and wallet synchronization.
We appreciate your recognition of our support team’s efforts, even if we fell short of fully resolving your issues. Your comments highlight areas where we need to improve, and we’re committed to making those enhancements to provide a better user experience.
If you have any unresolved concerns, please don’t hesitate to reach out to us again at support@guarda.com. We value your input and will use it to help us grow and better serve our users.
Recovered Algorand Wallet
Lost my previous Algorand wallet and was able to recover the tokens to this new wallet very easily. Then send my tokens to my other wallet. It took a few tries but finally completed the transaction.
11 January 2025
Unprompted review
Reply from Guarda
Thank you for your review!
We’re so glad to hear that you were able to recover your Algorand tokens and complete the transfer successfully. Your feedback about the process is greatly appreciated, and we’re constantly working to ensure transactions are as seamless as possible.
If you ever have questions or need assistance, our support team is always here to help. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Do not put money in this wallet.Guarda wallet.
Do not put money in this wallet.Once u do that u will never get your money back.Totally scam app,if u want to send for example 15usd,fee for network and mining fees was 18TRX i had about 20 i tried to
send, but i never get my money in walllet.After contactingsupport (very unpleasant expiriance)they said to me i had no enough funds on my TRX wallet so transaction wasnt be able to be verified.BULLSHIT!I didnt recieve hash number,transaction is nowhere is history!Completly disaster.The fees are not normal if you want to send for example 50TRC20 that will cost you at least 20.Ah yes once u stack TRX u will not be able to to unstack anything!!!!So i have now about 80usd traped in that wallet, was send twice TRX and they are literally stolen,so i will not risk anymore and lose even more money.If i could i will give 0 stars but unfortunatelly i cant.
22 December 2024
Unprompted review
Reply from Guarda
We’re very sorry to hear about your negative experience and the frustration you’ve faced with our wallet. We understand how concerning these issues can be and take your feedback seriously.
To clarify, Guarda Wallet does not have access to user funds or transactions. Fees for transactions, including network and mining fees, are determined by the blockchain network itself, not Guarda.
Regarding your TRX staking issue and missing transaction history, we’d like to investigate this further. Please contact us directly at support@guarda.com so our team can assist you in recovering access to your funds and resolving any technical issues.
We appreciate your patience and hope to address your concerns promptly. Your feedback helps us improve, and we are committed to ensuring a better experience moving forward.
Been trying for hours to send my ADA…
Been trying for hours to send my ADA from this wallet and keep getting an error code 612. When I try to exchange to another coin in the wallet, it fails with red text indicating an error has occured but doesn't say what is going on.
What the hell IS going on? Why can't I withdraw my Cardano? WTF is error 612 and how do you fix it? Why also won't it let me exchange it to LTC or BTC so I can send it to Coinbase and get ADA there? If I don't get an answer in 48 hours I'm deducting another star.
1 January 2025
Unprompted review
Reply from Guarda
We sincerely apologize for the frustration and inconvenience you’re experiencing with your ADA transactions. Error 612 typically indicates a technical issue, and we understand how critical it is for you to resolve this quickly.
To assist you further and investigate the problem in detail, please contact our support team via email at support@guarda.com. Our team is ready to help you troubleshoot and resolve this issue as soon as possible.
We appreciate your patience and understanding, and we’re committed to making this right for you.
Guarda has awesome Customer Service
We have been reconciling transactions in our tax prep software for days, and have needed to contact Customer Support with several different companies. By far, the Guarda Reps have been the most friendly and effective in helping us to gain clarification on various transactions. Both James and Aubrey were awesome in helping us until we got full resolution.
As I told the most recent rep, I wish we could clone them and make all Customer Service reps this helpful :)
1 January 2025
Unprompted review
Reply from Guarda
Thank you for your review!
We’re thrilled to hear that James and Aubrey were able to provide help you resolve your transaction clarifications during tax prep.
Providing friendly and effective service is a top priority for us, and it’s fantastic to know that we stood out during what we know can be a stressful process. If you ever need assistance again, don’t hesitate to reach out.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Excellent service!
29 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
I like this wallet
I like this wallet, but since Zendesk take over this Support i stepp out from this scam Support!. Support completly overhelmed.
29 December 2024
Unprompted review
Reply from Guarda
We’re sorry to hear about your frustration with our support system. Providing timely and effective assistance is very important to us, and we regret that your experience didn’t meet expectations.
Please know that we’re actively working to improve our support processes to ensure all inquiries are handled efficiently and professionally. If you’re still facing unresolved issues, we encourage you to reach out to us directly at support@guarda.com so we can assist you further.
We value your feedback and hope to regain your trust in the future.
Problem solved
Online chat customer service is quick to reply and also good to follow up by email.
23 December 2024
Unprompted review
Reply from Guarda
Thank you for your review!
We’re delighted to hear that our online chat team provided quick replies and followed up effectively via email. Ensuring prompt and thorough support is a top priority for us, and it’s great to know we met your expectations. If you ever need assistance again, we’re just a message away. Thanks for choosing us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Garuda awesome app
27 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Reply from Guarda
Thank you for your feedback!
We’re delighted to hear that our support team provided professional assistance and that you were impressed by the quick response time.
Providing top-notch support is one of our top priorities, and it’s wonderful to know we delivered for you. If you ever need help again, we’re just a message away.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Perfect
Perfect! I have lost my SEED for XRP and no other wallet was able recovery my XRP just with public and private key. This one yes.
22 December 2024
Unprompted review
Reply from Guarda
Thank you for your review!
Providing solutions for critical situations like this is exactly why we’re here.
If you ever need assistance again, don’t hesitate to reach out. Thanks for trusting us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Will GUARDA ever be able to unphuq itself?
Well, well, well. Just tried for approx. 75th time to claim my ZIL staking rewards. For the 75th+ time it says "Success! Reward Successfully Claimed!", but it still does claim my rewards to my ZIL wallet.
My last post, of several days ago regarding this problem I stated, "GUARDA is incompetent and totally unable to unphuq itself!" The same holds true today.
Moreover all 'Support' can do is send me email(s) expressing apologies (for them being so phuqed up) and they are actively working on GUARDA to unphuq itself, which apparently is not the same thing as fixing the problem. How many months does it take to remedy this problem. If 'Rate your recent experience' had negative five stars that would not be enough.
19 December 2024
Unprompted review
Reply from Guarda
We sincerely apologize for the frustration and inconvenience you experienced while trying to claim your ZIL staking rewards. Your feedback is taken very seriously, and we deeply regret that it took so long to resolve the issue.
After some efforts from our technical team, the problem has now been fully resolved, and you should no longer encounter difficulties claiming your rewards. We understand how upsetting this experience has been, and we truly appreciate your patience as we worked to address it.
We hope to regain your trust by ensuring smoother experiences moving forward. If you encounter any further issues or need assistance, please don’t hesitate to reach out to our support team directly.
I I am immensely grateful to the support
I I am immensely grateful to the assistants. They were in touch with me for half a day, patiently helping me transfer and save my savings. BNB changed its policy and it was impossible to store on the Guarda wallet. Manager Arin was in constant contact with me. I am very grateful to him for his attention and care.
18 December 2024
Unprompted review
Reply from Guarda
Thank you for your review!
We’re so happy to hear that our team, especially Arin, was able to assist you. We understand how important it is to securely transfer and protect your savings, and it’s wonderful to know we could guide you through the process, even with BNB’s policy changes.
If you ever need help again, we’re always here for you. Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Good wallet ever
18 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Fast responces on support and simple interface
17 December 2024
Unprompted review
Reply from Guarda
Thank you for your review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Great support, need to improve web
The website is not very intuitive with some aspects. So I asked support and George did great
16 December 2024
Unprompted review
Reply from Guarda
Thank you for your feedback!
We’re glad to hear George was able to assist you and provide great support.
We appreciate your honest input about the website’s intuitiveness and will take it into account as we continue to make improvements. If you have specific suggestions or encounter any other issues, please don’t hesitate to let us know. We’re always here to help!
Thanks for choosing our wallet.
Very good wallet!
Greate wallet! Coll that have PC app. Nice staking ONT
16 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Easy to use, good for newbies
Easy to use, works like a charm. Using and storing crypto in paper wallet for 4 years with Guarda and have not had any issues. I find the fees a lot less than the big exchanges and guarda does not store or have access to your keys, you have to download them and store them yourself (in my case on a USB stick) then upload your keys when you want to access your wallet.
14 December 2024
Unprompted review
Reply from Guarda
Thank you so much for your review!
We’re thrilled to hear that you’ve been using Guarda for over four years without any issues—your trust and loyalty mean everything to us. It’s great to know that you find the platform easy to use and appreciate our commitment to security, giving you full control over your private keys.
Offering lower fees than big exchanges is something we strive for, so it’s fantastic to see you’re benefiting from it. If you ever need assistance, we’re always here for you. Thanks for being part of the Guarda community!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.