GUARDHOG Reviews 260

•

4.2

Insurance agency

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Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... See more

Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .

We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... See more

Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... See more

Company details

Insurance agency

Written by the company

Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.

Contact info

Unit 2 Nine Mile Water Business Park , SO20 8DR, Nether Wallop, United Kingdom
020 3927 4080
accounts@guardhog.com
guardhog.com

4.2

Great

260 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 16, 2019

Seamless service

Seamless service. Chelsea was very helpful and informative & the entire process was very straightforward & efficient. Will certainly use again.

16 September 2019

Unprompted review

Sep 3, 2019

After the tenants from Airbnb broke our…

After the tenants from Airbnb broke our front door, guestready promptly helped us to submit a claim with both Airbnb and Guardhog. In the entire process Marina from Guardhog was extremely helpful, offering help and advice and always replied within minutes. Although in the end we didn’t need Guardhog to pay our claim since Airbnb paid the full amount, I feel obligatory to leave the best rating for Guardhog as it was the best experience with insurance company in the UK I ever had.

3 September 2019

21 August 2019

Unprompted review

Reply from GUARDHOG

Aug 30, 2019

Hi Cedric,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!

All the best,
GUARDHOG

Aug 20, 2019

Very helpful

20 August 2019

Unprompted review

Reply from GUARDHOG

Aug 30, 2019

Hi Arabella,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!

All the best,
GUARDHOG

Aug 16, 2019

Hannah was the perfect person to talk to for top up insurance ,

Hannah was charming , calm & knew all the answers to my questions .
She also was an excellent ‘sales ‘ in that she patiently talked me through the benefits of an additional Deposit policy which I am now seriously considering adding on .

16 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Penny,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one! We'll be sure to pass your kind worse onto Hannah and look forward to keeping you covered!

All the best,
GUARDHOG

Aug 14, 2019

Chelsea was great what a wonderful…

Chelsea was great what a wonderful service

14 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Rob,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one! We'll be sure to pass your kind words onto Chelsea!

All the best,
GUARDHOG

Aug 14, 2019

If I were Guardhog

If I were Guardhog, I would be ecstatic about having Chelsea represent my company.
As soon as we emailed and spoke on the phone, I trusted her implicitly, and enjoyed all of our subsequent communication. She replied immediately to my various queries and concerns and the extent of her knowledge is impressive.

After years of using comparison websites in order to avoid speaking to insurance employees, I am now completely converted and had forgotten how amazing it is to get such a great service.

I would also recommend Guardhog for all of the little things they have thought of and covered in their policies and the simplicity of the questions they ask. This really is insurance for the 21st century, well researched to cater to every need, meaning that I actively wanted to buy more products.

I even enjoy getting their emails offering new services – unheard of in my experience with other companies! Can’t recommend them enough to everyone I know.

14 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Lynn,

Thanks so much for taking the time to leave us a review, and such a shining one at that! We're so glad your experience with us has been so positive, Chelsea was over the moon to get such great feedback from you... As were the TopHogs who are treating Chelsea to some hoggy slippers as a thank you and well done! Please do get back in touch if we can assist further, and we look forward to keeping you covered!

All the best,
GUARDHOG

Aug 12, 2019

Really helpful chat with the adviser…

Really helpful chat with the adviser (I'm a new customer and was finding it confusing). Chelsea helped me understand the process!

12 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Judaline,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one and we'll be sure to pass your kind words onto Chelsea.

All the best,
GUARDHOG

Aug 12, 2019

Great service.

Great service, and great to speak to a real person, and quickly. More than that , Chelsea was very helpful at explaining how the insurance works, and making sure cover was in place at short notice on a Friday afternoon. Very much appreciated, thank you.

12 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Phillip,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one! We'll be sure to pass your kind words onto Chelsea and please do get back in touch if we can assist further...

All the best,
GUARDHOG

Aug 9, 2019

Chelsea was great at explaining the…

Chelsea was great at explaining the various options that were available to me. I would definitely recommend Guardhog to anyone in need of insurance.

9 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Jonathan,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one! We'll be sure to pass your kinds words onto Chelsea and we look forward to keeping your property covered.

All the best,
GUARDHOG

Aug 8, 2019

Hannah was extremely efficient and…

Hannah was extremely efficient and helpful

8 August 2019

Unprompted review

Reply from GUARDHOG

Aug 19, 2019

Hi Cara,

Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one and we'll be sure to pass your kind words onto Hannah!

All the best,
GUARDHOG

Aug 5, 2019

We are able to get a service in place…

We are able to get a service in place that is really easy to use.

5 August 2019

Unprompted review

Reply from GUARDHOG

Aug 6, 2019

Hi Barry,

Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one!

All the best,
GUARDHOG

Aug 2, 2019

The people at Guardhog are always very…

The people at Guardhog are always very clear and helpful. Pleasure to deal with

2 August 2019

Unprompted review

Reply from GUARDHOG

Aug 2, 2019

Hi Clare,

Thanks so much for taking the time to leave us a review, we're so glad you've had a positive experience with us!

All the best,
GUARDHOG

Jul 31, 2019

Great staff and easy to set up

31 July 2019

Unprompted review

Reply from GUARDHOG

Aug 2, 2019

Hi Barry,

Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!

All the best,
GUARDHOG

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