Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .
We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... See more
Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... See more
Company details
Written by the company
Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.
Contact info
Unit 2 Nine Mile Water Business Park , SO20 8DR, Nether Wallop, United Kingdom
- 020 3927 4080
- accounts@guardhog.com
- guardhog.com
they have been very efficient and easy…
they have been very efficient and easy to use.
30 July 2019
Unprompted review
Reply from GUARDHOG
Hi Lavinia,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
We've been so happy with the service…
We've been so happy with the service we've received from all the team at GuardHog. Everyone is professional but friendly and really have taken the worry out of hosting. They were all very supportive when we needed to make a claim. I highly recommend them to anyone.
24 July 2019
Unprompted review
Reply from GUARDHOG
Hi Jenny,
Thanks so much for taking the time to leave us a review. We love hearing that we've been able to assist in a positive way with any claims that come through, so we're glad your experience with us has been a positive one! Please do get back in touch if you need anything else.
All the best,
GUARDHOG
Really great and unique service
Really great and unique service. Chelsea was super helpful.
23 July 2019
Unprompted review
Reply from GUARDHOG
Hi there,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Superb service
Superb service, super easy to set up and use and v responsive team.
21 July 2019
Unprompted review
Reply from GUARDHOG
Hi Simon,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Guardhog
Chelsea was excellent clear and efficient. She explained to me all the issues and in a few moments I was covered. I would recommend Guardhog to other Air B&B Hosts.
19 July 2019
Unprompted review
Reply from GUARDHOG
Hi Mark,
Thanks so much for taking the time to leave us a review. Your feedback really does help us a lot and we're glad your experience with us has been such a positive one!
All the best,
GUARDHOG
Thank you for an excellent service…
Thank you for an excellent service GuardHog. They got back to us so quickly. The service they offer is second to none and meant we were able to Airbnb flat without any worry. Look forward to using them again soon!
18 July 2019
Unprompted review
Reply from GUARDHOG
Hi Iz,
Thanks for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Straightforward
The product is just what I needed - filled the gaps on our home insurance for a house swap.
Hannah was very helpful and clear. The website wasn't working properly, and she did everything necessary over the phone
18 July 2019
Unprompted review
Reply from GUARDHOG
Hi Paul,
Thanks so much for taking the time to leave us a review. We're sorry our website wasn't functioning properly but so glad you Hannah was able to assist over the phone! Your feedback means a lot to us and we'll be sure to pass your experience with our website over to our tech team so that can take a look, we'll also pass your kind words over to Hannah. Please do get back in touch if we can assist further!
All the best,
GUARDHOG
Chelsea-Demi Millson
Chelsea was really helpful, patient and polite. Great service that left nothing to be desired.
18 July 2019
Unprompted review
Reply from GUARDHOG
Hi Joseph,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one, and we'll be sure to pass your kind words onto Chelsea!
All the best,
GUARDHOG
Super helpful staff
Super helpful staff. Polite, curious, efficient and straight forward. Everything an insurance company should be.
17 July 2019
Unprompted review
Reply from GUARDHOG
Hi Michael,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one! Please do get back in touch if we can be of any further assistance.
All the best,
GUARDHOG
Excellent thanks
16 July 2019
Unprompted review
Reply from GUARDHOG
Hi David,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Very nice and patient to client.
15 July 2019
Unprompted review
Reply from GUARDHOG
Hi Xu,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one! Please do get back in touch if there is anything you need.
All the best,
GUARDHOG
Additional peace of mind (& efficient, personable service)
Always had good experiences with these guys - efficient and personable service for that additional peace of mind. Would reccomend.
12 July 2019
Unprompted review
Reply from GUARDHOG
Hi there,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Hannah was quick and clear in her…
Hannah was quick and clear in her responses which was very helpful.
12 July 2019
Unprompted review
Reply from GUARDHOG
Hi Harry,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one and we'll be sure to pass your kind words on to Hannah.
All the best,
GUARDHOG
Helpful, efficient service
Chelsea was very helpful and efficient without any kind of pressure, which made dealing with this company very pleasant.
12 July 2019
Unprompted review
Reply from GUARDHOG
Hi Jean,
Thanks so much for taking the time to leave us a review. We'll be sure to pass your kind words on to Chelsea!
All the best,
GUARDHOG
Marina was very informative and helpful…
Marina was very informative and helpful and explained everything
9 July 2019
Unprompted review
Reply from GUARDHOG
Hi Maggie,
Thanks so much for taking the time to leave us a review. All feedback is much appreciated and it really helps us ensure we're doing the best we can for our customers!
If there is anything more we could have done to get that fifth star, please do get in touch and let us know! We'll pass your kinds words on to Marina.
All the best,
GUARDHOG
So far so good .Guardhog has been…
So far so good .Guardhog has been prompt in replying and clear in communicating.
9 July 2019
Unprompted review
Reply from GUARDHOG
Hi Louise,
Thanks so much for taking the time to leave us a review, your feedback really does help us out a lot! Happy sharing - and please do get back in touch if you need anything else.
All the best,
GUARDHOG
Prompt response and extremely helpful…
Prompt response and extremely helpful as always
Thank you!
5 July 2019
Unprompted review
Reply from GUARDHOG
Hi Simon,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Very helpful and quick
Very helpful and resolved our complicated problem quickly and knowledgeably. Very impressed. Many thanks!
5 July 2019
Unprompted review
Reply from GUARDHOG
Hi Mr Whittaker,
Thanks so much for taking the time to leave us a review, so glad we were able to get you the cover you needed and your experience with us has been a positive one!
All the best,
GUARDHOG
very quick and painless process
very quick and painless process, unlike most dealings with insurance companies!
4 July 2019
Unprompted review
Reply from GUARDHOG
Hi Phillip,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been such a positive one!
All the best,
GUARDHOG
Prompt and professional
Having been away during the process of organizing insurance for my flat, Chelsea has been nothing but prompt and professional throughout the whole process. Would thoroughly recommend using Guardhog! Thanks Chelsea!
4 July 2019
Unprompted review
Reply from GUARDHOG
Hi Yatheesan,
Thanks so much for taking the time to leave us a review, your feedback really does help us a lot! We're glad your experience with us has been a positive one and Chelsea was able to get you the cover you needed, we'll be sure to pass your kind words onto her
All the best,
GUARDHOG
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.