Guardian Insurance MX Reviews 

Sheila is very responsive and very good at explaining the policy changes and updates.

Always responsive and knowledgeable!

When my annual coverage increased by almost 40% this year, Reyna Parra was proactive in finding me other options for my healthcare. I decided to stay with my current plan and pay the increase because of the exemplary service I have received from Reyna over the past seven years. Her assistance has been priceless.

Efficient. This is the third time I’ve used Guardian for travel insurance. They respond to queries quickly, they are helpful and make the process simple.

I have just endured a 2 month nightmare experience with this company and I would like to warn others who may be considering working with this firm.

In early January, I engaged Guardian Insurance MX to set up a high-deductible major medical policy (Bupa Nacional Plus) as a permanent resident. I provided all my documentation immediately. What followed was nearly 60 days of endless delays, radio silence, and complete incompetence.

Their underwriting department dragged their feet for weeks, only to resurface to ask a trivial question about my occasional hiking habits, and then went dark again. The broker blamed the delays on a high volume of new applications due to tax law changes in Mexico. While I understand market shifts, a two-month delay for basic health insurance approval, and total lack of communication about it, is completely unacceptable.

The absolute worst part, however, was the broker's failure to listen. When I demanded a resolution or alternative options, she sent me quotes that completely ignored my explicitly stated requirements. I asked for a $50 Million MXN catastrophic limit with a U.S. emergency rider and full access to the ABC and Angeles hospital systems in CDMX. Instead, she pitched me a low-limit policy capped at $200,000 , and quotes from a company (VUMI) that I had already specifically vetoed in writing because of network penalties —and she didn't even include the U.S. emergency rider I requested!

If you want a broker who respects your time, pays attention to detail, and actually listens to your coverage needs, look elsewhere. I am taking my business to a firm that actually knows what they are doing.

Sheila was very helpful right through the process - nothing seemed too much trouble. We appreciate her assistance getting the policy completed and explaining points that we did not understand.

They helped us with what we needed and got it done quickly and efficiently

Sheila has been awesome to work with!

Great communication at the office to renew our home policy. What’s app really did help with payment changes and it was done in minutes.

Very professional and helpful

Friendly people. Payment was easily made.

Great, timely response and assistance.

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to respond to my request for a quote and then additional quotes as well. The prices and coverage were good. (I had shopped around) and I am comfortable that if I need assistance or have a claim, this Guardian Insurance office will be there to help me.

Diego was excellent! He knew his product and explained very well. I highly recommend him and his services

Businesslike, prompt service.

Very helpful staff, anytime we needed support! Sheila s fantastic!

Reyna Perra was very helpful and made the purchase easy