I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more
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See what reviewers are saying
So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more
Diego was very patient and helpful with finding the best insurance option for my vehicle. The process was spread over several months because of changes to the order for my car. But with each change, D... See more
The Guardian team assigned to me communicates perfectly. I never feel like I don't know what's going on or when I need to renew or make a payment. I couldn't say enough great things about their level... See more
Company details
- Insurance broker
- Car and Motor Insurance Agency
- Health insurance agency
- Home Insurance Agency
- Travel Insurance Company
Written by the company
We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.
Contact info
Plaza San Marino, Av. Fluvial Vallarta #280-8, 48312, Puerto Vallarta, Mexico
- 3221175005
- contact@guardianinsurancemx.com
- guardianinsurancemx.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reyna Perra was very helpful and made…
Reyna Perra was very helpful and made the purchase easy
Our claims were handled well and we got…
Our claims were handled well and we got good advice on selection of premium coverage
Very good to deal with
Very responsive to any questions that I had will use them again
Attentive Service
Reyna was very helpful while I navigated through the many options available
Canadians in Mexican
Helpfuf friendly staff, Reyna was excellent, highly recommended
Reyna is friendly and helpful and she…
Reyna is friendly and helpful and she dealt with our request immediately and gave us good advise. We were very pleased that it went so well.
Attention, care and friendliness
The team has always been super attentive and very caring of finding the best options for their clients. Really appreciate all of their work and energy. Gracias
First of all shout out to Reyna Parra…
First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her.
Not for me but for my partner who is also insured through VUMI. He had surgery last year. All we did was give his insurance coverage and company, that's it. We don't have to chase an agent or do endless paper works. The smoothness of the process helped a lot in an already stressful situation. Kudos to all.
Guardian Insurance employees have been…
Guardian Insurance employees have been very supportive, prompt and responsive with my questions and concerns.
Happy to be with them almost 10-years with my vehicle insurance.
Also, visiting friends have been very impressed with their travelers insurance while in Mexico.
Excelente Servicio
Straightforward, covered all my necesities and inquires and personalized attention.
Highly recommended
I had a great experience with Guardian Insurance. Diego was amazing to work with—super friendly, professional, and very knowledgeable. He explained everything clearly, answered all my questions, and helped me find the best auto insurance at a price that fit my budget. The whole process was quick and stress-free. Highly recommend Diego and Guardian Insurance to anyone looking for reliable coverage and excellent customer service!
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Frustrating payment experience
Despite several tries to make my credit card payment I had to have someone call me to take ALL the details (passport numbers, pre-existing conditions,etc.) which was very time consuming and I never did find out what the problem was. Then I received a possible fraud notification from my credit card company.
I hope this a reputable company.
Everyone was incredibly kind
Everyone was incredibly kind, patient, helpful and prompt in responding to my questions!
The service prior to purchasing was…
The service prior to purchasing was terrific. I will let you know how Guardian performs when I get home from Europe!
Slow and inconsistent communication
I found the communication very poor in my claims process with Diego. The process was very disorganized, and many things fell through the cracks without my constant reminding. The insurance I bought from them, Vumi, was also very difficult with my doctors and have them a terrible experience. One of my doctors fired me as a patient because of it.

Reply from Guardian Insurance MX
Reyna was really helpful and got me…
Reyna was really helpful and got me everything I needed really fast
Diego made it happen for me with the…
Diego made it happen for me with the Canadian insurance, which I know is very difficult. I very appreciate his help.
Great company
Professional and responsive, I appreciate the yearly reminders to renew the insurance. Always pleasant to deal with as well! Thankfully have not had to make any claims.
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