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Guardian Insurance MX Reviews 

171
•
TrustScore 5 out of 5

4.8

Insurance broker
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, efficient, and incredibly helpful, often highlighting their professional and caring approach. Many people appreciate the excellent customer service, describing interactions as pleasant and supportive, making the process easy and clear. Reviewers frequently note the company's quick response times and efficiency in handling queries and requests. The process of managing policies and making payments is often described as straightforward and convenient, with clear communication about renewals and options.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising agents for being helpful,... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt and quick replies... See more

Payment

Customers had positive experiences with payment, finding the process convenient, quick, and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more

Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Health insurance agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(171)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

It was a nightmare trying to get…

It was a nightmare trying to get policies printed as the vouchers just would not print.. then when I was buying (4policies) I couldn’t pay for them and they had to resend the quote.,

17 March 2024
Guardian Insurance MX logo

Reply from Guardian Insurance MX

We apologize for the inconvenience you were presented with, for future purchases we recommend keeping the digital format of your vouchers downloaded on your phone or even downloading the mobile app for easier access. Our travel policies are designed for a paperless purchase.

Our staff works everyday to provide the best service.

Thank you for your feedback!

Rated 5 out of 5 stars

Affordable medical insurance for expats…

I was looking for affordable emergency medical coverage in Puerto Vallarta. I was greeted very warmly by the Staff. They offered several options for coverage while pointing out all the details of the policy. What I like the best is they are bilingual, the location is easy to find, and we can speak face to face to a real person in the office with a cup of coffee in hand!

14 February 2024
Rated 5 out of 5 stars

A positive experience

A handy reminder a couple months out. Easy Peasy renewal over the phone. Very easy to deal with. Complete policy promptly emailed after payment. Thank you!

21 December 2023
Rated 5 out of 5 stars

Timely Responses

Everything went smoothly, with timely responses.
Now I just hope I never need to use it. Thank you!

19 December 2023
Rated 5 out of 5 stars

Highly recommend!

I use Guardian Insurance for both my home and car insurance. Their costs are really reasonable and their coverage is great. Also, the customer service is outstanding and very personable. I highly recommend them!

5 December 2023

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