Guardian Insurance MX Reviews 

171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, efficient, and incredibly helpful, often highlighting their professional and caring approach. Many people appreciate the excellent customer service, describing interactions as pleasant and supportive, making the process easy and clear. Reviewers frequently note the company's quick response times and efficiency in handling queries and requests. The process of managing policies and making payments is often described as straightforward and convenient, with clear communication about renewals and options.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising agents for being helpful,... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt and quick replies... See more

Payment

Customers had positive experiences with payment, finding the process convenient, quick, and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more


Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Health insurance agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(171)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Guardian really does care about us!

Guardian has been our trusted insurance broker for the past five years! Most recently Guardian met with us to review our medical insurance policy which was up for renewal. As always we really appreciate that Guardian takes the time to answer all of our questions, and to educate us, and explain in detail all of the pros and cons of the various insurance options. It is reassuring to be able to contact Guardian with quick responses, and they seamlessly handle everything with professionalism and care! To the entire Guardian team, thank you and keep up the great work!

9 June 2023
Guardian Insurance MX logo

Reply from Guardian Insurance MX

Thank you for your trust in our company and it's always a pleasure for us to take care of you.

Show reviews in all languages. (171 reviews)

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