Got suckered into an ad that popped on my feed of an interesting product at a reasonable cost that made it worth looking into. NO WHERE did it say anything about subscriptions. After buying the item... See more
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Review summary
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Reviews shaping this summary
I has a problem with them because they charged me for courses I didn't Buy, but I send an e-mail and they explained me the situation and gave me unlimited access for 6 months. I didn't get My money ba... See more
Company replied
Charging without any notification! Charged almost 100 usd! Never confirmed anything Had to block card UPD: contacted by a company and problem remains. Even with clear description of right violat... See more
Company replied
Scammers. Same experience as all below. The only good review here must be a company insider. I’ve spent an hour on the phone with my bank, had to cancel my card, get a new one sent, etc. Fra... See more
Company replied
2.0
Poor
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warning: Unauthorized Charges and Scam Alert
I saw an ad on Instagram claiming I could try a course for just $1, so I decided to invest. To my shock, I was immediately charged for two additional courses of $35 each without my consent. My bank card had to be blocked immediately to prevent even more unauthorized charges.
On top of that, I never received any information on how to access the course, and despite submitting a complaint, there’s been no response or refund.
This is a complete scam. I strongly advise anyone not to buy anything from this platform, you risk losing your money and receiving no support.
26 December 2025
Unprompted review
Reply from Gurugo
Hello!
We are very sorry that you experienced this situation. Please note that all payments on our platform require explicit confirmation from the user, and all course costs and conditions are clearly displayed before completing a purchase.
To help resolve this issue, we kindly ask you to contact us at info@gurugo.online, providing the email used for the payment, the dates, and the amounts charged. We will review the transactions carefully and provide clarification or assistance as needed.
Our goal is to ensure a safe, transparent, and fair experience for all users of our platform.
Reply from Gurugo
Hello!
We are very sorry that you had this experience. Please note that all payments on our platform require explicit confirmation from the user, and no charges are made without consent.
If you experienced an unexpected payment, we are ready to help. Please contact us at info@gurugo.online
, providing the email used for the payment and the transaction details. We will review everything carefully and provide clarification.
This is a TRAP!! - a BIG trap!
I can only repeat what others have written already - stay away. I signed up for a small course $4,99 - and now they charged $99 from my card.
I wrote at once when I saw trhe mails, that "I have bought all these products", and I wanted them to refund, but no answer.
Stay away - be smarter than me. I normally always check Trustpilot, but I didn´t this time.
What a pitty :(
And don´t take their comment to my experience seriously (further down). No, they will not sort things out. They simply offer this and that for the mess. I have tried. But who is interested in anything at all from that company. Stay away!!!
20 December 2025
Unprompted review
Reply from Gurugo
Hello!
We are very sorry that you experienced this situation. We want to clarify that all payments require explicit confirmation from the user, and all prices and terms are displayed before completing a purchase.
To help resolve your case quickly, please contact us at info@gurugo.online
, providing the email used for the payment, the date, and the amount charged. We will review the transactions carefully and provide clarification or assistance.
This is a trap
This is a trap. Be extremely careful.
Once they obtain your financial details, they start withdrawing money from your bank account for courses you never authorized.
I only made a small initial purchase, and after that they began charging me for courses I never requested or approved.
Even after I sent a formal complaint and demanded a refund, they charged my account again the very next day for another course I never bought.
This is an abusive and deceptive practice.
I have reported the charges to my bank and am taking further action.
DO NOT BUY ANYTHING FROM THIS WEBSITE.
19 December 2025
Unprompted review
Reply from Gurugo
Hello,
We are very sorry that you had this experience. Please note that all payments on our platform require explicit confirmation from the user, and no charges are made without consent.
To help resolve your situation, we kindly ask you to contact us at info@gurugo.online, providing the email used for the payment, the dates, and the amounts charged. We will review all transactions carefully and provide clarification or assistance as needed.
Stay away from Gurugo Online Cheyenne
Stay away from Gurugo Online Cheyenne. Complete scam and fraud. The course I signed up for online, Ballet Basics, did not even exist. (following an ad seen on FB and Instagram several times) 2 days later they charged me $72 & claimed it was a subscription. Yeah? Subscription annually? - then I was told was monthly! Subscription for a whole bunch of lifestyle courses that I had absolutely no need of!! They then said this could be an annual subscription & finally a lifetime subscription for the $72. fuqqin'ell! They further added that t's&c's for a refund I had to try courses for a 1 month streak to then tell them if I didn't want the courses package. Notime did I ever click any agreement to any subscription by mistake - they are a total scam & not only that their few 5* reviews are obviously doctored/arranged by themselves in their own interests.
28/12/25 You replied to me as - I just want to ask you why other reviewers, independently to myself have expressed similar findings to myself. You behave like charlatans and fraudsters and still demand my money and my time. None of us have any confidence in you and will not waste time searching for what you did not deliver in the first place and for demanding money from us while withholding all upfront declaration that this was not a $19 one-off payment but tying us into a $71 monthly subscription. I got in touch with you within the cooling-off allowance of 14 days. Still, you attempt to do anything but cleanly and clearly refund amounts taken by fraud. Disgusting! I have no confidence and no wish to deal with you going forwards, unless you graciously change your policy and advertising.
7 November 2025
Unprompted review
Reply from Gurugo
Hello Cheyenne,
We’re very sorry that you’ve experienced difficulties and negative impressions with our platform. Please allow us to clarify the following:
Purchases and subscriptions: All purchases and subscriptions require explicit confirmation by the user. The price, duration, and terms of the subscription are displayed before completing the purchase. No charges are made without user consent.
Course accessibility: All courses on the platform are available for access. If you couldn’t find the course you were looking for, there may have been a misunderstanding, and we’re happy to help you gain access to the correct course.
Subscription type clarification: We can check your subscription and confirm whether it is monthly, annual, or lifetime based on your account information.
To resolve your situation, please contact us at info@gurugo.online
, providing the email used for payment and details of the charges. We will carefully review everything and provide assistance or clarification.
scammed into a subscription by…
scammed into a subscription by purchasing a $5 dollar course but was then charged for a subscription that was $99.
No chance of cancelling.
Absolute outrage! - avoid this company
7 December 2025
Unprompted review
Reply from Gurugo
Hello!
We’re very sorry to hear about your experience. Please note that all payments on our platform require explicit confirmation from the user, and subscriptions cannot be activated without consent. The course price and any subscription details are clearly displayed before purchase.
If you experienced unexpected charges or issues with your subscription, we’re happy to help. Please contact us at info@gurugo.online
with the email used for the payment and the transaction details. We will review everything carefully and provide clarification or assistance.
Our goal is to make every user’s experience safe, transparent, and positive.
Total scam. Beware
Do not be tempted by the $1 offers. They're to get your credit card details and scam you
Response to below: i explicitly indicated no and even after the charge there was no where to cancel or make any changes. So your response is just trying to use legal terms to cover a scam. Even emails are AIs, you can't even delete the account. So I had to stop my credit card so you stop scamming
22 December 2025
Unprompted review
Reply from Gurugo
Hello!
We’re really sorry to hear about your concerns. Please be assured that all payments on our platform require the user’s explicit confirmation, and no charges are made without consent. The $1 trial offer clearly shows all terms before completing the purchase.
If something unexpected happened or there was a misunderstanding, we’d be happy to help resolve it. Please reach out to us at info@gurugo.online
with the email used for the payment and any details of the transaction. We’ll carefully review everything and provide clarification or assistance.
They extended my program
Sophia Bennett is very helpful and polite assistance, thanks
21 December 2025
Unprompted review
Reply from Gurugo
Thank you for your feedback! 💙
We are glad that the program was extended and that Sofia was able to help you quickly and politely.
It was very easy and nice
It was very easy and nice
I will try it again
21 December 2025
Unprompted review
Reply from Gurugo
Thank you for your feedback! 💙
We're glad you enjoyed it and found it easy and pleasant. We look forward to seeing you again – we wish you many more positive experiences!
Be very careful purchasing anything…
Be very careful purchasing anything from this company. I wanted to try out $1.99 product and despite clicking NO for additional products, they force you to go thru before you can check out, they charged me $36 for a product I did not purchase. I contacted them immediately asking for a refund, they are refusing to do so, stating it’s my responsibility since I have purchased it, (which I did not), they are now saying I have to go try 21 days of their product, actively communicate with their curator and have to submit the proof before they can reimburse me. I highly doubt even if I did all of that, that I would ever see the refund. We’ve exhanched 7 emails, they are not only not willing to reimburse me, they are now trying to lure me in by giving me “lifetime access”. Thinking I don’t understand how digital products work. Do to purchase from these guys!
20 December 2025
Unprompted review
Reply from Gurugo
Hello,
We understand your frustration and sincerely regret that this situation has caused you inconvenience. Let us clarify our position:
All purchases on our platform require explicit confirmation by the user. Any additional offers are displayed on the checkout page, and payment cannot be processed without consent.
After payment, digital products are automatically provided and become accessible through the user’s personal account. Failure to log in or complete registration does not mean that the service was not delivered.
Our refund policy is public and applies equally to all users. Refunds are only possible within these terms to ensure fairness and prevent abuse. This includes meeting the minimum requirements for product usage, actively communicating with a curator, and providing proof of participation.
For further clarification regarding your account or subscriptions, please contact info@gurugo.online, and we will assist you promptly.
Absolute scam
Absolute scam.
Do not give them one payment
I ordered one $4.79 course within three days they have charged me $198 and will not refund any of it
It is a total scam
18 December 2025
Unprompted review
Reply from Gurugo
Hello!
We are very sorry that you had this experience. Please note that all payments are made only with the user’s explicit confirmation, and the cost and conditions are clearly displayed before completing a purchase.
If you experienced unexpected charges or misunderstandings with payments, we are ready to help investigate. Please contact us at info@gurugo.online, providing the email used for the payment, the dates, and the amounts charged. We will review all transactions and provide detailed clarification.
ABSOLUTE SCAM
ABSOLUTE SCAM! Made a $4.99 purchase and without my authorisation they charged more than $150 in less than 2 days. Emailed them about it and still were offering me more deals. Also, they claim there're not hidden fees and that I accepted their conditions.
They say money can be refund for some purchases if I show evidence with screenshots that I have used and done the courses. I did not want to buy those courses or pay more than $US150.
Very dodgy that they don't let the user to cancel the payment method without emailing them. Complaint is going to the Consumer protection NZ and Federal Trade Commission.
19 December 2025
Unprompted review
Reply from Gurugo
Hello!
We are very sorry that you had this experience. Please note that all payments are made only with the user’s explicit confirmation, and the cost and conditions are clearly displayed before completing a purchase.
If you experienced unexpected charges or misunderstandings with payments, we are ready to help investigate. Please contact us at info@gurugo.online, providing the email used for the payment, the dates, and the amounts charged. We will review all transactions and provide detailed clarification.
Our goal is to ensure transparent, safe, and fair use of the platform for all users.
The system caused 3 payments from my…
The system caused 3 payments from my card that i didn't ever authorised! I bought a course for 4,99 USD with an other free and there was an automatic payment 3 days after of 99 USD!! I found other 2 payments the same day for courses I never bought!
Sys charges when you try to get out without confirming any other payments.
I try to contact but the homepage doesn't work!
18 December 2025
Unprompted review
Reply from Gurugo
Hello!
We are very sorry that you experienced this situation. Please note that charges do not occur without the user’s explicit confirmation, and all payment details are displayed before completing a purchase.
To investigate your case and check the transactions, please contact us at info@gurugo.online
Include the email used for the payment and the approximate dates of the charges. We will provide clarification and help resolve the issue.
Thank you for reaching out — we are committed to ensuring safe and transparent use of our platform.
Do not use - system is rigged to charge your account without authority
The system caused a payment from my card that i didn't authorise and they haven't refunded my funds or confirmed no future subscription payment will be deducted.
Sent a 'how did we go' survey before finalising my request 😡
System is not user friendly. It charges when you try to get out without confirming first
14 December 2025
Unprompted review
Reply from Gurugo
We’re very sorry that you’ve had such a negative experience — we understand how unpleasant and distressing this can be. All terms are displayed before the purchase is completed.
Please write to us at info@gurugo.online
We also sincerely apologize for the survey being sent at an inappropriate time — it is triggered automatically and does not mean that your request has been fully processed. We will definitely take this into account when improving the service.
Enjoying it.
The program is well structured and easy to implement. The instructor responds in a timely manner and she is very polite. The feedback that I have received has been very helpful and encouraging.
15 December 2025
Unprompted review
Reply from Gurugo
Thank you so much for your review! 💙
We’re glad that the program was clear and easy to use, and that the instructor was able to assist you quickly and politely.
It’s wonderful to hear that the feedback was helpful and motivating — it inspires us to continue creating high-quality materials!
Once logged in to my account I was…
Once logged in to my account I was astounded by the vast array of programmes I am able to access. Not only could I use the digital tools to transform
my face but I was also able to work on my body and mind. At such a reasonable price, there are only gains on this platform.
14 December 2025
Unprompted review
Reply from Gurugo
Thank you for your review! 💙
We’re glad you enjoyed the variety of programs and features on our platform. We always strive to create useful tools for working on the body, face, and mind, making learning comprehensive and accessible.
Thank you for your high rating and trust! 🙌
Scam!!!!
Scam!!!!
Do not buy the 4.99 offer
They will charge you much more, and they will not pay it back.
They took 160 dollars from me before i canceld my card.
Support is not helping me.
Stay away!
Do not fall fir their 4.99 scam.
8 December 2025
Unprompted review
Reply from Gurugo
We’re very sorry that you’ve experienced this situation and the negative emotions associated with it. We’d like to emphasize that charges are never made without the user’s confirmation, and all terms — including pricing and any additional offers — are clearly displayed on the checkout page before payment.
That said, we’re ready to review your specific case. Please email us at info@gurugo.online, include the email used for payment and the approximate charge dates, and we’ll check the transactions and provide you with a detailed response.
Our support team responds to all inquiries, and we’re committed to clarifying the situation and finding a solution.
Absolute scammers
Absolute scammers, as everyone else has advised. Do NOT even think about it.
11 December 2025
Unprompted review
Reply from Gurugo
We sincerely regret that you’ve formed this impression. We operate officially and do not process any charges without the user’s confirmation. All terms and actions during payment are clearly displayed before the purchase is completed.
We are open to dialogue and ready to review any specific situation. Please write to us at info@gurugo.online
, including the email used for the purchase, and we will check the details and do our best to help.
Highly recommended!
I recently purchased an online program and had an excellent experience with both: the product and the customer support team. At first, I noticed a few extra charges that I hadn’t knowingly agreed to. I reached out to their support, and they handled everything quickly, kindly, and with complete professionalism. They resolved the situation in a way that was not only fair, but actually ended up being the most beneficial outcome for me.
I’ve followed this company for years and have purchased several of their courses in the past, always with great results. This new experience confirmed once again that they truly stand behind their products and value their customers. The program itself is high-quality, just as I expected, and their customer service was outstanding.
Highly recommended!
12 December 2025
Unprompted review
Reply from Gurugo
Thank you so much for your warm and detailed review! 💙
We’re glad that you’re satisfied both with the program and with our support team. It’s very important for us not only to create quality products but also to ensure honest and attentive service for every client.
Your words confirm that our work truly brings value, and we sincerely appreciate your trust and ongoing support.
Thank you for the recommendations — they inspire us to become even better! 🙌
positive experience
Sophie was very responsive and tried to find win win solution. I appreciate it very much.
12 December 2025
Unprompted review
Reply from Gurugo
Thank you so much for your review! 💙
We’re glad we could assist quickly and find a solution that worked for both sides. Your words of support truly inspire our team! 🙌
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