GYM SETS LTD Reviews 

3,796
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 3,539 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the high quality of the products received, finding items sturdy and effective for their needs. People often report quick and timely delivery, with some orders even arriving sooner than expected. Reviewers appreciate the overall positive experience, from ordering to receiving well-packaged goods. However, some customers also noted significant issues with customer service response times, reporting ignored emails and long delays in communication. A number of people experienced problems with orders, including incorrect, incomplete, or missing items, and products not matching descriptions. Additionally, some reviewers faced damaged goods upon arrival or prolonged delivery delays beyond the estimated times.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with many customers expressing... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising fast shipping and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the good quality... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting ignored emails, vague... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

I bought a couple of 40kg adjustable dumbbells. Dispatch was same day and the order arrived in two deliveries a couple of days later. I've waited 3 months to review to make sure they perform and can... See more

Rated 5 out of 5 stars

Delivery of item was really quick and item itself is fantastic, very sturdy and does exactly what I need it to do. What could be better is the instructions that come with item for putting it together... See more


Company details

  1. Exercise Equipment Shop
  2. Fitness and nutrition
  3. Fitness Equipment Wholesaler
  4. Outdoor sports shop
  5. Sporting Goods Shop

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.2

Average

TrustScore 3 out of 5

4k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,796)

3,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deeply disappointed with this company

Deeply disappointed with this company. Made an order for items more expensive than I wanted as they showed stock and was told afterwards they were not in stock, alongside items being broken in transit. Multiple ignored emails and vague replies. I offered to except alternatives also showing in stock to then be delayed and told were now not in stock. My order was for setting up a gym for a client which now cannot be completed on time costing me money and reputation. At after all this they have offered me used weights replacement and an offensive 5% refund. Absolute jokers with no customer service and reliability. I would avoid at all costs. There’s a reason why the are cheaper and those listed above are it. Unless your looking to delayed, lied to and offended when you complain best stick to other suppliers.

UPDATE:

I spoke with your team and your customer service department and was offered nothing, but returned stock and a 5% refund. Neither acceptable for what has occurred. I am looking forward to a respectful solution.

UPDATE 2:

Things have gone from worse to worse with these guys. They told me a replacement was in quality control and that was delay. ONLY, to be told now that they do not have stock of the item. So, clearly a lie. They also tried to offer me an alternative. Which they said was more expensive. Was actually much cheaper and not the same as the item I ordered. Having raised all these issues I have subsequently been ignored and no explanation. Meanwhile, still no rack that I ordered weeks and weeks ago. It is a joke and has only compounded my advice to avoid these people at all costs.

8 July 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Daryl,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience has left you feeling this way. We appreciate how disappointing it is when delays, stock availability, and communication do not meet expectations, particularly when your order was needed for an important project.

Your feedback has been shared with our internal team, and your case is currently under review to ensure all outstanding concerns are fully assessed. We remain committed to reaching a fair resolution and improving the experience we provide.

Thank you again for bringing this to our attention.

Kind regards,
GymSets Ltd

Rated 5 out of 5 stars

Great company, excellent value for money, and great quality

Second purchase in a month, great equipment. And really fast shipping, I ordered at 09.30 and got it at midday the next day.
Really good value for money and brilliant sale on right now. For a small company they really are in line if not better than some leading companies, it won't be long before they are competing

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend gym sets to…

I would highly recommend gym sets to anyone. I've made two orders now, and the quality, price and service has been superb! Everything has arrived in a timely fashion and in great condition. I can't recommend them enough!

8 July 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Thank you so much Tom! Always nice to see our customers so happy! Don't overdo your exercise and pull anything though!

Rated 5 out of 5 stars

Great quality kettle bells!

Ordered the neoprene kettle bells in 6 and 8kg, the 8 being on pre-order for the end of March. But nope, they both turned up yesterday so that was a nice surprise! Only took a couple of days to arrive and they’re great kettle bells as I really wanted a couple with a smaller base than the ones I currently have. Much easier to swing and do halos with!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

The weights were cheaper than on similar sites and were delivered quickly, in perfect condition. Good communication throughout.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is the biggest scam

This company is the biggest scam. I replaced an order that was in stock at the time according to their website. After two weeks of waiting, I had to email the customer to find out why I hadn’t received my item, and that was when I was told that the item was out of stock. I have been requesting a refund for almost a month now, and they keep avoiding it by offering me a 10% refund or 15% store credit while I wait for an item that customer service representative Mary said she doesn’t know when it will be back in stock. I have rejected all the offers and insisted on a full refund, but they have neither refunded me nor responded to my email.

9 July 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Nancy,

Thank you for taking the time to share your feedback.

We're sorry your experience didn't meet the standard we aim to provide. We appreciate how frustrating it is when an item becomes unavailable after an order has been placed, particularly when you've been waiting for a resolution.

We can confirm that your request is being handled, and we're working to bring this matter to a conclusion as quickly as possible. Our team will continue to keep you updated directly until everything has been resolved.

Thank you for your patience, and we appreciate the opportunity to put this right.

Kind regards,
Gym Sets LTD

Rated 5 out of 5 stars

No issues, great prices.

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. Strange to see so many negative reviews when I've never experienced a problem myself, although there does seem to be more positive reviews coming in now than a few months back.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quality dumbells

Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Adjustable dumbbells and bench

Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.

3 July 2026
Unprompted review

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