My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more
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Company details
- Exercise Equipment Shop
- Fitness and nutrition
- Fitness Equipment Wholesaler
- Outdoor sports shop
- Sporting Goods Shop
Written by the company
GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.
Contact info
Unit 10 Gunco Lane, SK11 7JL, Macclesfield, United Kingdom
- 01606 668759
- contact@gymsets.co.uk
- gymsets.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 48 hours
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Brilliant service and well executed…
Brilliant service and well executed transaction with a good product, description and delivery.
Deeply disappointed with this company
Deeply disappointed with this company. Made an order for items more expensive than I wanted as they showed stock and was told afterwards they were not in stock, alongside items being broken in transit. Multiple ignored emails and vague replies. I offered to except alternatives also showing in stock to then be delayed and told were now not in stock. My order was for setting up a gym for a client which now cannot be completed on time costing me money and reputation. At after all this they have offered me used weights replacement and an offensive 5% refund. Absolute jokers with no customer service and reliability. I would avoid at all costs. There’s a reason why the are cheaper and those listed above are it. Unless your looking to delayed, lied to and offended when you complain best stick to other suppliers.
UPDATE:
I spoke with your team and your customer service department and was offered nothing, but returned stock and a 5% refund. Neither acceptable for what has occurred. I am looking forward to a respectful solution.
UPDATE 2:
Things have gone from worse to worse with these guys. They told me a replacement was in quality control and that was delay. ONLY, to be told now that they do not have stock of the item. So, clearly a lie. They also tried to offer me an alternative. Which they said was more expensive. Was actually much cheaper and not the same as the item I ordered. Having raised all these issues I have subsequently been ignored and no explanation. Meanwhile, still no rack that I ordered weeks and weeks ago. It is a joke and has only compounded my advice to avoid these people at all costs.

Reply from GYM SETS LTD
Great company, excellent value for money, and great quality
Second purchase in a month, great equipment. And really fast shipping, I ordered at 09.30 and got it at midday the next day.
Really good value for money and brilliant sale on right now. For a small company they really are in line if not better than some leading companies, it won't be long before they are competing
Great products and fast delivery
Great products and fast delivery. Highly recommend 👌
I would highly recommend gym sets to…
I would highly recommend gym sets to anyone. I've made two orders now, and the quality, price and service has been superb! Everything has arrived in a timely fashion and in great condition. I can't recommend them enough!

Reply from GYM SETS LTD
Product is great and delivery was…
Product is great and delivery was quick. Would definitely use again!
Great quality kettle bells!
Ordered the neoprene kettle bells in 6 and 8kg, the 8 being on pre-order for the end of March. But nope, they both turned up yesterday so that was a nice surprise! Only took a couple of days to arrive and they’re great kettle bells as I really wanted a couple with a smaller base than the ones I currently have. Much easier to swing and do halos with!
Good service
The weights were cheaper than on similar sites and were delivered quickly, in perfect condition. Good communication throughout.
Great product at a great price
Great product at a great price. Quick delivery and good communication. Would recommend.
This company is the biggest scam
This company is the biggest scam. I replaced an order that was in stock at the time according to their website. After two weeks of waiting, I had to email the customer to find out why I hadn’t received my item, and that was when I was told that the item was out of stock. I have been requesting a refund for almost a month now, and they keep avoiding it by offering me a 10% refund or 15% store credit while I wait for an item that customer service representative Mary said she doesn’t know when it will be back in stock. I have rejected all the offers and insisted on a full refund, but they have neither refunded me nor responded to my email.

Reply from GYM SETS LTD
Great service and product
Great service and product. Small delivery damage that was swiftly resolved by Cen. Thank you
Nice equipment and quick delivery
Nice equipment and quick delivery, I love it. Keep rocking guys 💪
No issues, great prices.
My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. Strange to see so many negative reviews when I've never experienced a problem myself, although there does seem to be more positive reviews coming in now than a few months back.
Product arrived in a timely manner
Product arrived in a timely manner. Product was as expected. Proper tracking information and clear timescales on delivery. Simple. Good.
Good quality dumbells
Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.
HIGHLY RECOMMENDED
I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.
Excellent service
Amazing prices for good quality…
Amazing prices for good quality equipment. Delivery was fast and smooth had no problems what so ever. Amazing experience overall. Will be buying from them again.
Adjustable dumbbells and bench
Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.
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