Hallcroft Finance Limited Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional support from the very beginning. Customers frequently praise the dedicated staff members for being incredibly polite, approachable, and deeply knowledgeable about various mortgage options. People consistently mention that advisors take the time to answer every question patiently and provide clear guidance tailored to individual needs. Consumers widely appreciate the efficient service, describing the entire application journey as smooth, straightforward, and entirely stress-free. Reviewers are especially impressed by the rapid response times and consistent updates that keep everyone well-informed throughout. Many individuals emphasize that this proactive communication builds complete confidence and delivers fantastic results from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their deep knowledge,... See more

Service

Reviewers mention positive feedback about service, noting that staff members are knowledgeable, professional,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the excellent communication and... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors made the remortgage and buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt W has been an absolute star throughout the process for myself as a first time buyer. 10/10. I felt supported throughout the whole process from start to completion date. Matt was honest, acc... See more

Rated 5 out of 5 stars

Our home was up for remortgage, and having been through the process of buying our first home, we weren't looking forward to going through renewing our mortgage. We also knew we weren't getting the bes... See more

Rated 5 out of 5 stars

A big thank you to John & Allie for all their help with our mortgage. As first-time buyers, they were so helpful, patient, and always quick to answer our questions. They made everything feel straightf... See more

Rated 5 out of 5 stars

Stevie & Ally recently helped me with securing a new deal on my mortgage. I was worried as it was my first application after being self employed, however they were able to find me an affordable deal w... See more


Company details

  1. Finance broker
  2. Mortgage broker

Written by the company

Hallcroft Finance was founded in 2010. In 2023, Hallcroft Finance expanded to open a Leeds Office and with this are now able to provide advice on mortgages, protection for personal clients and business clients, home insurance and buy to let mortgages. This is, of course, in addition to the provision of full-service debt advisory to property investors and developers throughout the UK and trading businesses. We have continued to grow through forming strategic partnerships with our client base and now offer our own source of funding and equity investment Our Offices are located in London, Leeds & Edinburgh and we have clients throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

The extra mile

We were having problems with re-mortgaging because of my age. We were recommended to go to Jayne Johnson at Hallcroft Finance. Best thing I ever did. Jayne was brilliant, very helpful and professional, very quickly she sorted me a mortgage that suits our needs perfectly. Even went the extra mile at the last minute to get us a further reduction in interest rate, just the day before completion
Highly Recommended.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding and professional service from Andrew and his team

I was recommended to use Andrew from a family member. From point of contact I was extremely impressed with the service I received from all the team.
I feel Andrew and Allie provided a personalised service which exceeded above and beyond my expectations. Their approach in delivering high standard customer service were consistent and in a timely manner. Any issues I faced was approached sensitively and creatively.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Friendly expert advice

Buying and selling is stressful and making sure you make the right financial decisions is important. Buying a home on my own for the first time I was lucky enough to use Andrew and Allie to organise my mortgage for me. They were responsive, helpful and secured a great deal for me, one part of the process which I knew was taken care of for me. Thanks so much.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Just completed my latest remortgage with Andy and, as always, it was a pleasure working with him and the team. He always works hard to find me the best deal, offers great advice and helps with all aspects the process, including offering suggestions and ideas I never would have thought of myself. Thanks so much Andy, until the next time!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

Andrew has hands down been the one person my partner and I have always been able to rely on - period. Buying our first home is stressful enough, and at times people can be difficult to reach, but Andrew has been nothing but reliable and there when we have needed him, during the most stressful moments, and when we have had general questions. We feel incredibly lucky to have had such a fantastic mortgage adviser, and would 11/10 recommend him to anyone, especially if you are purchasing your first home and need a reassuring voice! Andrew's wife Allie came in slightly further down the line and again, we cannot fault her service. and her lovely bubbly personality - she has been such a god send assuring us and helping organise insurance, which we have been clueless about! Her advice was invaluable and has set us up really well. Andrew and Allie, what a fantastic team you both make, and we are so grateful for your help during this process!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

We were recommended Hallcroft by a friend to help us with buying our first home, and we cannot thank Andrew and Allie enough for their expertise and warmth in how they supported us through what is a very stressful time! They have both been unbelievably responsive whenever we have had a question, have made themselves available at the earliest opportunity whenever we requested some advise, and lead us through the daunting unknown that first time buyers face, explaining everything as we moved forward. Andrew was always on the lookout for a better mortgage rate for us right up until completion, and gave us advice on things regarding the house move that were technically outside of what we were paying him for. Allie was equally as responsive, helpful and understanding when finding us the best deals for our building and contents insurance and life insurance. She made us feel that we weren't the only ones who find buying a first home a bit stressful and made it clear she would always be there to help in any way she could with any questions we had regarding the move. We couldn't recommend Hallcroft enough for their help and support with buying our first home!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service

I worked with Andrew and Allie. I always felt like I had someone to ask questions to and was always kept updated with our progress.

Communication was always prompt and received a Mortgage offer at the best rates!

Couldn't recommend more highly.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Jayne was brilliant

Jayne was brilliant to work with - she made the process as simple as it could be and guided me through all the steps. She went above and beyond to chat at convenient times for me around work and everything was done in the time frame we agreed. I was very happy with the mortgage arrangements we came to. A ray of sunshine in an otherwise stressful process of buying a property!

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Jayne Johnson

Jayne has done a fantastic job for me helping remortgage my property. She is professional, prompt and gets you a great result, all while being very personable. I have no hesitation in recommending Jayne to anyone wanting mortgage advice. She is a credit to Hallcroft and the financial advisor profession as a whole.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

John was great

John was great - very knowledgeable, made everything really easy, explained everything thoroughly and clearly. Would use again!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service for First Time Buyers

Jayne has been absolutely fantastic. Really attentive to our needs and supportive throughout the whole process. She was able to organise a call with us within hours of our offer being accepted. As first time buyers having that support and guidance during the process was invaluable. Would absolutely recommend Jayne.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Absolutely the most amazing experience! Jayne couldn’t have been more helpful, as a first time buyer I had no idea what I was doing, and she made the experience easy, exciting and so smooth! Would definitely (and will be) recommend more! Thank you

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend, amazing - 5 stars!

I recently used Hallcroft Finance for a mortgage, and I couldn't be happier with the service I received. Andrew, who assisted me, was incredibly nice, clear, and understanding. He was always helpful and easy to contact, making the entire process smooth and stress-free.

Hallcroft Finance's expertise in structured property finance and their friendly, approachable team truly set them apart. Their advice was clear and tailored to my needs, ensuring I got the best possible outcome.

I highly recommend Hallcroft Finance to anyone seeking a reliable and knowledgeable mortgage advisor. Five stars!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Andrew has been fantastic in dealing with my mortgage. He is extremely friendly but above that he cares about getting the best outcome for his clients - you really feel that you are in safe hands. He is diligent and is an excellent communicator, following up at the slightest sign that something might be up. I would recommend to anyone unreservedly.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Customer Focused

Andrew and team are exceptionally professional and customer focused at all times. Andrew has carefully explained all elements of our mortgage/re-mortgage process ensuring that he answered all questions promptly and in detail. I absolutely would recommend Andrew and Hallcroft Finance wholeheartedly.

20 May 2024
Unprompted review

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