Hampson Auctions Reviews 91

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the pricing, citing unexpected additional costs and hidden fees that were not clearly communicated. People also reported significant issues with the products, noting that vehicle descriptions were often inaccurate and did not reflect the actual condition of the cars. Furthermore, consumers found it difficult to contact the company, with calls and messages frequently going unanswered. Some people were dissatisfied with the staff, describing them as unhelpful, unprofessional, and at times, rude. Similarly, some reviewers were not happy with the service, mentioning disorganization, unfulfilled promises, and a lack of accountability. Conversely, a small portion of people felt satisfied with the staff and service, praising their professionalism, helpfulness, and good communication throughout the selling process.

What people talk about most

Price

Users describe negative interactions with price, often reporting significant financial losses due to cars... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff, describing them as friendly,... See more

Service

Consumers find service to be ambiguous. Many reviewers report negative experiences, citing issues like... See more

Customer communications

Reviewers mention negative feedback about contact. Many customers report ignored phone calls and emails, with... See more

Product

Customers had negative experiences with product descriptions and quality. Many reviewers reported that cars... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Don’t list cars as non running End up paying over on a non running car to then spend more on collecting the car and now fixing the car Then can’t contact the seller on your behalf for any additi... See more

Rated 2 out of 5 stars

I consigned my car with a reserve and was later contacted shortly before the auction and advised to remove it to improve the chances of a sale. At the time, I did not fully understand how this wou... See more

Rated 1 out of 5 stars

As a follow up from my earlier review now that I have finally received the V5 from the DVLA where Hampsons sent it without my permission I find that the diesel car ,according to the hampsons desc... See more


Company details

  1. #19 of 19 best companies in Auction house

Written by the company

A world-leading , specialist auction house for the sale of classic cars, supercars, competition cars and motorcycles. Auctioneers of repute since 1987


Contact info

2.0

Poor

TrustScore 2 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Additional costs never mentioned in meetings. Car wasn’t as described. Really don’t trust these chancers. AVOID.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, unprofessional,untrustworthy,untruthful.
Do your due diligence before listing your car they promise the earth and deliver nothing. Buying , descriptions are so far off reality it’s untrue.
I won’t be using this company again .

29 December 2025
Unprompted review
Rated 1 out of 5 stars

A further follow up to my previous post regarding Hampsons Auctions

Given that most of the coolant hoses were damaged and the core plug was heavily corroded, the only reasonable conclusion is that the vehicle was not roadworthy and was either towed or otherwise transported to the auction premises. It clearly was not driven there.

In these circumstances, it is wholly unacceptable and negligent of Hampsons not only to have misdescribed the vehicle as diesel engined when it is in fact petrol engined but also to have failed to state explicitly that the vehicle was a non-runner at the point of sale.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Always sell with a reserve.

After a very bad experience with this company I would recommend that if you sell through auction, no matter what they say, push or do, always sell with a reserve for what you know your pride and joy is worth.

After selling my Audi RS7 with them, I am now out of pocket by approx £12000. This has seriously affected my mental health and financial status.

If they try to get you to lower or take your reserve out before or during the auction. DONT. They told me that no reserve sales always sell for more. That confirms their commission, that’s all.

My 28-30k car sold at 17750, took ten working days to clear into my account even though they released the car the following morning by 9am.

Many people have been caught by this, they keep on reporting my reviews for defamatory comments, I will keep going to get my story across so others don’t suffer the same fate as me.

23 November 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 2 out of 5 stars

As a first-time seller, I would have appreciated clearer communication at key decision points

I consigned my car with a reserve and was later contacted shortly before the auction and advised to remove it to improve the chances of a sale. At the time, I did not fully understand how this would affect the overall costs, as this was not explained during the call or in the follow-up messages.

After the sale, communication felt slow, and when I asked for clarification, responses referred back to standard terms rather than addressing the specific questions I raised.

Staff were polite throughout, but the process felt rushed and left me unsure at times. Clearer explanations during calls and more detailed post-sale communication would improve the experience, especially for first-time sellers.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t use this Hampson Auction…

Please don’t use this Hampson Auction they are crooks who wants your £300 for listing after that they don’t care, I dropped my Bentley Bentayga 2 weeks before Auction 23/11/2025. 2 days before Auction date I had a buyer who wanted to buy the car i called Luis he said please ask them to register and bid on auction day, I asked the buyer to register then he came back saying Bentley isn’t listed on their lot since then I have been calling Luis he never answered me I also called his office they said his busy he will return your call also left messages for his boss Zack no one bothered returning my call, you can imagine what I am going through £140K car, I waited suddenly Luis messaged me saying I will call you back in 10 min then 20 min never heard until 24th Nov 25. Day after auction I decided to call 1 last time before I make my way to Helsby which is 300 miles from me. Finally Luis answered saying sorry we couldn’t sell your car you can pick up your car. Zach didn’t bother to call and explain why they didn’t list it on their lot since auction. Utterly disgusted with their service.

24 November 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

please don’t waste your time with these…

please don’t waste your time with these people. never give them your details or they will just spam you texts, calls and emails!
Give them your car details and they will try to sell it for you using other means than auction very dodgy dealings with this company!
just keep away from this company!

The reason I left this feedback (others have a similar experience with your company) is because I made a genuine enquiry about selling my husbands car with you and although I didn’t proceed, thankfully now all I get is spam!! Texts and unruly hours and emails that is why the negative feedback was left. If you don’t like the feedback left I suggest you don’t continue to spam your potential customers or sell their details on to third parties!

7 October 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

We requested information from you in accordance with Trustpilot’s guidelines, which require reviewers to verify their experience. You have not engaged with us as a customer or had any dealings with our company in any capacity.

As a family-run business, we take all feedback seriously and would welcome the opportunity for a professional dialogue to understand why you feel it necessary to leave such a comment. Please feel free to contact us directly on 01606 828 124 so we can discuss this matter further.

Rated 5 out of 5 stars

I've been trading classics for years

I've been trading classics for years. It's getting harder and harder to buy at Hampson's because the prices avhiced are so string. That alone tells you everything you need to know about hw well the team perform.

2 October 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

Thank you so much for your kind words — we really appreciate it. It’s always encouraging to hear that our results reflect the strength of the market and the trust our clients place in us. We’ll make sure your feedback is included in order with the others — comments like yours mean a great deal to the whole team here at

Regards

The Hampson Auctions Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

highly recommend.

highly recommend.

8 October 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

Thank you for your kind words and for the high recommendation. We truly appreciate your support. It’s always rewarding to know that our team’s efforts and the strong results we achieve are recognised by experienced traders such as yourself. Feedback like yours means a great deal to everyone at Hampson Auctions.

Rated 1 out of 5 stars

Be VERY cautious buying from Hampsons

My experience of buying a (£42,000) supercar from Hampsons Auctioneers was horrific.. Please be very, VERY careful and don’t fall for their dirty tricks..

The description stated the car was recently serviced and ran well. Hampsons claimed the keys & service history were still “in transit” due to probate issues..but assured me the car ran perfectly and fully serviced..

After winning & receiving the car it is very clear the bottom end has mere hours left and my local (independent) supercar centre want a ridiculous amount of money to pull the mid mounted engine & rebuild it.. Hampsons want nothing further to do with me & wontreturn my calls..

BUYER BEWARE has never been more appropriate than with Hampsons.. Ignore their fictional descriptions, get an independent inspection or better still, buy from a reputable source..

19 April 2025
Unprompted review
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Reply from Hampson Auctions

This review is entirely fictitious. We have no record of any transaction matching this description, nor of any customer purchasing a mid-engined supercar for £42,000. If such a vehicle exists, we would be delighted to see the evidence — please post proof of purchase so that the matter can be transparently verified to readers of your review.

Hampson Auctions operates with complete integrity and transparency. All vehicles are sold publicly at auction, with full descriptions, and buyers are encouraged to undertake any inspection they wish before bidding. It is unfortunate that time has been taken to post an inaccurate and misleading statement, but we can confirm that this reviewer is not a customer of Hampson Auctions.

Rated 1 out of 5 stars

Do not rely on their descriptions

Whilst waiting to bid on another car at the Hampson Auctions on-line, a Beach Buggy came up that looked good value. I read the description which was glowing about the car including 200 hours of restoration, body and paint work excellent, engine been re-built, not many miles and pulls like a train. When it arrived it was the complete opposite of their description. It was fact it was complete write off. When I informed Hampson they took no responsibility for their description but just pointed to their T&C's. I even offered to donate the profit they made to an animal charity as at that stage it was not about the money more about the principal that they are a professional auction house who in my opinion wholly misrepresented the condition of the car in their auction.

9 August 2025
Hampson Auctions logo

Reply from Hampson Auctions

We’re disappointed to read this, as your account does not accurately reflect the circumstances of your purchase. You bought the vehicle impulsively online, without requesting a condition report or arranging a viewing — both of which are available to every bidder and clearly advised in our terms. You have since openly admitted to buying the car on impulse.

For clarity, the vehicle was HPI clear and not a write-off. What work you subsequently choose to undertake on a car you have purchased is entirely at your own discretion and not our responsibility.

After receiving the vehicle, you contacted us requesting money, stating that you would post a negative review if we did not comply. We do not respond to such tactics and remain committed to protecting our sellers from anyone acting with improper intentions.

Hampson Auctions operates with complete transparency — every vehicle is described in good faith, and bidders are encouraged to carry out their own inspections or request condition reports prior to sale. The responsibility for due diligence lies with the buyer, and we stand firmly by our process and the integrity of our team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional throughout.

20 August 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

Thank you for your kind feedback — we’re delighted you found the team professional and friendly, and that you were pleased with the result on the day. Your support is greatly appreciated by everyone at Hampson Auctions.

Rated 5 out of 5 stars

Beyond my expectation

Beyond my expectation
I hoped for a fair price but the hammer result was far higher. Great energy in the room and the team clearly worked hard for me and my family.

5 August 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

Thank you for your generous feedback — we’re delighted the result exceeded your expectations. It’s always rewarding to see our hard work pay off for clients and their families, and we’re thrilled you enjoyed the atmosphere on the day. Your trust and kind words mean a great deal to the whole team at Hampson Auctions.

Rated 5 out of 5 stars

Repeat sellers choice

This was my second time selling with selling with Hampson Auctions and Zach once again went above and beyond to deliver a great result. Consistent professionalism, excellent communication, and strong prices they'll always be my first call when selling a car.

13 September 2025
Unprompted review
Hampson Auctions logo

Reply from Hampson Auctions

Thank you for your continued trust and loyalty — it’s always a pleasure to work with returning clients. We’re delighted to hear you were once again pleased with the communication, professionalism, and results. Your kind words mean a great deal to Zach and the entire Hampson Auctions team, and we look forward to assisting you again in the future.

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