Handicare Stairlifts UKReviews 

The process was extremely easy , John who did the home visit was very friendly and helpful and explained all the options. The communication from Handicare all the way along was fabulous and the end product is perfect.

Everything went very smoothly. No problems encountered,everybody was very polite , friendly and knowledgeable, Thank you all very much.

Initial post 28 Jan: The stairlift, installed less than a week ago, is stuck at the top of the stairs, which are impassable as a consequence*. This is despite repeated attempts at resetting etc. A Handicare engineer has yet to attend and it is approaching 24 hours since Handicare were notified. This is despite my elderly parents being stuck upstairs. This should have been treated as an emergency.

Mum also informs me that after she first reported this to Handicare they left her on hold for around an hour. My brother had to phone on her behalf.

*I/carers have had to go on our tiptoes and squeeze ourselves past the chairlift as there is very little space. My parents obviously cannot do this. What if there were a fire?

Update 29 Jan
Various calls to Handicare. First one was not logged and so it appears the call handler did not send an email to the engineers stressing the urgency of the matter as promised.

A lovely service engineer eventually attended, Lewis/Louis. The chair needs a new motor. Spoke also to his senior engineer, David. When pushed on the urgency of the matter, he rudely suggested that Mum and Dad should use the faulty chair and asked why they could not swivel themselves off the chair (as the swivel function is faulty). I said this was the reason we had paid for the motorised swivel due to their mobility issues. He then said the chair would be prevented from further use, chair was moved downstairs.

I later phoned Handicare to see whether I could do anything further as I was worried about my parents being stuck upstairs. Spoke to Lisa who was rude and sarcastic. When I pointed out the call was being recorded per her company's policy, she became defensive and hung up on me.

Update 3 Feb. Brand new chair still not working - repairs due tomorrow. David attended the house on 30 Jan and discovered the replacement motor is faulty. Although Mum and Dad said he worked very hard to try to fix the chair, he rudely asked my Mum whether she is 80 years old (she's nowhere near). I myself worry that was a sarcastic comment aimed at her current reduced mobility.

Kris from the Resolutions Team is obviously trying his best, but I think it is the company that is letting him down.

Paid a huge sum for a stairlift just a couple years ago, been used about 6 or 7 times before my mum passed away recently. they said they'd remove for free but no buyback - which is disappointing but is what it is.
But when they came to remove it, wouldn't remove a top stair cover that they had fitted to make it work, and told me that we must have had a joiner for it and so not their problem.... clearly they fitted it not us - or they had to get a joiner in to make it work, not us!
To add insult to injury they then said the couldn't remove it as their policy is not to touch any decoration and he said the wooden frame is classed as decoration!?

I wouldn't go near this company again, went back on their word, tried to pull the wool over my eyes and whilst not contractual, showed absolutely no compassion whatsoever!?

Also - apparently their product is one of the only ones no 2nd hand buyers will buy

I'd suggest using a different provider

I was initially impressed with the survey and the timescale of it being fitted was reasonable, I was advised at the time to take out a maintenance contract for 3 years, I did so although I found the cost was quite expensive, in that time the stairlift was serviced twice, when I called to enquire why the lift wasn't serviced for the 3rd time, I was told that I needed to call to arrange service rather than them scheduling it themselves. approaching the end of the 3 year contact, I had a call out of the blue offering a further 3 year contract at a reduced price if I took it out NOW, which I did, so I now had 4 years of service, I called once when the lift stopped working, the engineer said that one of the arms was faulty, he wrapped some tape around it and said the he would order a new one and that was the last I heard, despite my numerous calls for an update on the order, nothing happened.
I NEVER received a maintenance contract, apparently they sent it to a defunct email address which I would never have seen. To cut a long story short, I have had enough of not so Handicare and decided to get rid of the stairlift because I was so disappointed the the company, the customer care, the maintenance etc, the final straw was leading up to Christmas the lift stopped working, I called them out as a I needed to socialise over that period, the engineer came and said that the batteries needed changing although I hardly used the lift, a couple of weeks later I received an invoice for £80. I called Handicare to question why and at the same time told them i no longer wanted the lift and wanted a refund on the outstanding maintenance fee, only to be told that they don't give refunds, I told them that had I know that, I would not have taken out the contract, that wasn't mentioned when I renewed and I NEVER received a contract, the person that I spoke to said that they would speak to customer service and call me back, this was about 3 weeks ago and still no call back. I have now received a final reminder to pay the £80 with legal action if payment is not received within 7 days.

Excellent product,excellent service from good communication all way through from ordering to installation and after care,easy installation,great product,easy to operate,highly recommend .

The phone staff and service engineer were all helpful, friendly and cheerful. The service engineer was speedy, skilful and helpful with a problem we had been experiencing.

From the first phone call and enquiry to the surveyors visit and finally installation I could not fault their professionalism and proficiency. Friendly, knowledgeable and courteous. The stair lift is great and has improved my mum’s quality of life.

Both the surveyor & installer were very polite, honest & efficient. We never felt under any pressure to buy or to make any quick decisions. A very positive experience all round.

Our 1100 was installed in May 2021 brand new, after a few months of trouble Handicare replaced it with another brand new one, this one was a work when it wants to unit, bearing in mind on average it was used one day a week, Christmas day was one of days it did not work.
Enough is enough, tomorrow it is going to be taken out and taken to the dump where it belongs. R. Watson.

Excellent staff very helpful and explained everything stairlift is amazing lots of safety features good solid construction left no mess at all

Everything was excellent from the first contact to the equipment being delivered and the guy who installed it.
All very helpful and considerate

Stairlift enquiry and fitting.
From start to finish very helpful and efficient, quote, speed of installation, customer service, ease of payment, engineer, none could be faulted. Great service all around.

The gentleman explained everything x setvice was done.in no time very efficient thank you

the service was great the engineer was was great no mess everything was taken away and everything explained to me the lift has made a great difference to me

Quality excellent,installing great,explained how to use it,and all left clean .

From start to finish service was very professional , the three guys who visited with regards to stairlift , were very polite , on the day of stairlift being fitted the guy went through everything with me so I understood how it worked , if you want a stairlift with great service then this is the one to choose

Loved how quickly they sent surveyor to the house and then even more happy they installed the stairlift within 3 working days. The installation guys were very quick and cheery too. I would recommend Handicare anytime. Plus they're great stairlifts
Yti

Exceptional service throughout. From ordering, communication and fitting we just couldn’t fault! ⭐️⭐️⭐️⭐️⭐️ We would recommend to anyone.

Quality product and excellent service by all staff. Installed efficiently and with consideration of my needs.