Handsling Reviews 

394
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the professional purchasing process, noting that the knowledgeable team provides exceptional guidance regarding sizing, specifications, and component choices to ensure a comfortable fit. Buyers genuinely appreciate the welcoming atmosphere during factory visits, the stunning bespoke paint options, and the brilliant overall craftsmanship that makes every single custom build truly unique. Some reviewers were not happy with high shipping costs or experienced minor issues requiring occasional component replacements after delivery. Conversely, others mentioned that customer support was very helpful when handling returns, answering technical questions, or working through adjustments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive speed, comfort,... See more

Service

Clients share positive opinions on service, highlighting a brilliant and professional end-to-end experience.... See more

Staff

People report positive experiences with staff, highlighting consistent helpfulness and supportive advice... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the build, finish, and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful enthusiasts with that personal touch.For me who lives locally,nice to know that the knowledgeable team are not far away. Amazing choice of colours to choose from to make your bike st... See more

Rated 5 out of 5 stars

I bought a used Air0Evo (sorry but cost of living crisis a real thing!) - after a test ride at Handsling I realised it was a better bike (stiff, comfortable, useful tyre clearance, sensible geometry e... See more

Rated 5 out of 5 stars

From initial engagement to delivery 📦 of the frame set the guys at Handsling were first class. Nothing was a bother - amd believe me when Insay I tortured them with messages asking for various measu... See more

Rated 5 out of 5 stars

From beginning to end, the process was very personal. I visited the factory, and was made to feel very welcome, culminating in a test ride of a similar build to the one I wanted. A few weeks later, I... See more


Company details

  1. #11 of 92 best companies in Bicycle Shop
  2. #1 of 9 best companies in Bicycle wholesale
  3. #27 of 116 best companies in Manufacturer
  4. #3 of 20 best companies in Road Cycling
  5. #1 of 1 best companies in Velodrome

Written by the company

Handsling bikes is a manufacturer of direct to consumer, high performance, road, track, cyclocross, and gravel carbon fibre bicycles and wheels based in Hampshire, UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(394)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High end product and Matching Service

I was in the market for a new bike and had seen Handsling

After contacting Handsling to enquire about the bikes, to which Simon was incredibly responsive. I ended up finding a secondhand (barely used) Handsling A1R0evo. It needed a new part for the headset (known weak part) that had split. Handlinng very kindly sent me out an upgraded part for the cost of the postage. 🙏🙏🙏

I've had a fair few road bikes in my time, and done many miles, but i have to say, the Handsling ride and handling is sublime, I absolutely love it. Bravo to the team! There isnt anything that comes close in the price range and more over the service from Handsling is lazer focussed on customer which we dont tend to see often

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant, can't recommend enough.

Absolutely fantastic customer service from Handsling, they literally can't do enough.
Great experience right from contacting Rob, having a test ride and ordering my frame all the way to picking it up and getting tips from Sam on building it up. Great bunch of guys.
The bike itself is bloody amazing too, absolutely fantastic to ride.

28 February 2025
Rated 5 out of 5 stars

Super servicing

Great, friendly, attentive (and happily minimal!) service 1 year in.
It's reassuring to have the bike in such safe hands. And it continues to ride fast and sweet and smooth. Happy (Spring!) days.

21 February 2025
Rated 5 out of 5 stars

Great customer care

First off, the Handsling team have been great throughout my buying experience and have really cared about getting the right bike for me. From a proper 1hour+ demo ride, where they took the time to set up the bike to my fit data and then had the patience to answer my many questions on spec.
Next, after placing the order, they have kept me informed on time frames and progress of the build, even down to what day best suited me for delivery.
When, at the last minute, I had to make a couple of changes to spec and fit the team happily accommodated them.
Finally my A1r0evos, it's arrived beautifully put together, I haven't had to fettle anything and now on my home roads I can confirm it's an absolute weapon!
Don't take my word for it, talk to the team and try one.

21 February 2025
Rated 5 out of 5 stars

Ordered a TR2EVOS Sprinng bike

Ordered a TR2EVOS Sprinng bike. The team at Handsling could not have done more to provide a fantastic bike with excellent service. Had to make some last minute changes which was handled expertly.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Handsling! Second to none!

This is my third experience working with Handsling. The customer service is absolutely amazing. From the customer support side to sales, the Handsling Team is supportive, helpful, and friendly. Both my son and I have CEXevo’s and they are very formidable gravel and CX race machines! We love ours and the color ways available are awesome.

5 February 2025
Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service, first class communication. Only recently received my new TT bike so early days but delighted with how it looks, custom paint is even better than I’d imagined. Can’t wait to start putting the miles on it.

5 February 2025
Rated 4 out of 5 stars

Handsling Tr3evo Track Bike

Have purchased a Handsling Tr3evo track bike and now used it for racing a couple of times. Love the design and look of the bike, it handles really well and from a performance point of view has proved to be everything I hoped it would be. It's proving to be a real game changer for me.

Slightly disappointed with the build/delivery timescales but over the moon with the bike.

20 January 2025
Handsling logo

Reply from Handsling

Hi Richard, thanks for the review. Glad you are enjoying the bike. The timescales were longer due to Dura-ace 165mm track cranks being out of stock with the UK importer. Consequently, there wasn't much we could have done to improve it i am afraid.

Rated 4 out of 5 stars

Handsling builds really great bikes

Handsling builds really great bikes. I am very satisfied with the advice by email and the delivery. The only thing that bothers me is the very poorly glued tire, which is a shame. But I would still recommend Handsling.

9 February 2025
Rated 5 out of 5 stars

Handsling TR2evoS Sprint Track Frame Purchase after Careful Consideration of all Trackframes Offered in the Marketplace

I custom ordered a Handsling TR2EVOS Sprint Trackframe and could not be more satisfied. Able to utilze my own sprint stem and handlebars and the pursuit bar set-up from Handsling. The frame and fork have very good attention to detail, good finish and are built for the development of big power and putting that into making the bike go faster. I am very satisfied with my decision to build up a Handsling Track racing bicycle.

10 December 2024
Rated 2 out of 5 stars

Serve Northern Ireland better

Serve Northern Ireland better, I had to pay £7p&p for a £10 item

27 January 2025
Handsling logo

Reply from Handsling

Hi Richie. We send everything by DHL express delivery, even small parts. This is the price they charge, regardless of where you are in the UK. We know it's expensive, but they are also quick and pretty reliable.

Rated 5 out of 5 stars

Amazing bike and absolutely brilliant…

Amazing bike and absolutely brilliant customer service. Have the perfect bike with so much attention to detail on the finishing. The whole Handsling team were committed to ensuring the bike and set up are immaculate - can’t rate them and my A1ROevo more highly!

9 November 2024
Unprompted review
Handsling logo

Reply from Handsling

Thanks Teri. It's absolutely our pleasure. We're always happy to take the time to help customers get the bike that's perfect for them, be it sizing, spec or colour. Glad you appreciated the service and enjoy your A1R0evo.

Rated 5 out of 5 stars

Boutique experience

Very personal service. I liked seeing where the frames in their raw factory delivered state, seeing where the bikes are sprayed and assembled and meeting the team. It was really good to be able to do a solid 30km test ride too. I love my bike just now need to get some solid miles in when the weather improves.

30 December 2024
Handsling logo

Reply from Handsling

It was a pleasure to give you the full workshop tour. We're always happy for customers to inspect the 'raw' unfinished frames as we're very confident in their quality. See you at the Maratona!

Rated 5 out of 5 stars

Buying from Handsling was a great…

Buying from Handsling was a great experience.
I was guided through the various options (Of which there are plenty!) and we jointly came to a decision on a bike that would best suit my purpose. Throughout the manufacturing process I was kept informed and up to date. Simon, Rob and the team could not have been more helpful. The bike is fantastic and I would have no hesitation in recommending Handsling for your new purchase.
A high quality product and a very personal service.

30 December 2024
Handsling logo

Reply from Handsling

Thanks Tom. It was a pleasure working on your bike. We wish you all the best for a very big 2025.

Rated 5 out of 5 stars

Great service

Great service. Great product. Can’t wait to ride my new TT next season!

14 November 2024
Handsling logo

Reply from Handsling

Thanks Patrick. Can't wait to see it in action.

Rated 5 out of 5 stars

Top top recommendation, if in doubt go for it

I can't recommend Handsling enough, if ever in doubt which bike to go for you can't go wrong by choosing a A1R0evo. Firstly the company really care that you get the bike you really want, for example I changed colours on numerous occasions during the buying process and Handsling were brilliant with me, really cared that I received a colour I was really happy with. Their customer care is first class, and they really care about the cycling experience. And the ride - first class. I've only been out once due to the weather but on a segment I did the previous day on my other summer bike in slower conditions I was a minute faster over the 10Kms, just outstanding. Plus it just soaks up road buzz and bad road surfaces. Its amazing. Handsling has been designed in a way which makes it quick, handles brilliantly and is amazingly comfortable, but I think their killer USP also has to be that its completely bespoke to you.

11 November 2024
Unprompted review
Handsling logo

Reply from Handsling

Thanks for perfectly describing the performance characteristics of the A1R0evo and what we're trying to do as a brand. Everyone should have the exact bike they want, which is why we offer so many colours and customisation options.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look