Handsling Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the professional purchasing process, noting that the knowledgeable team provides exceptional guidance regarding sizing, specifications, and component choices to ensure a comfortable fit. Buyers genuinely appreciate the welcoming atmosphere during factory visits, the stunning bespoke paint options, and the brilliant overall craftsmanship that makes every single custom build truly unique. Some reviewers were not happy with high shipping costs or experienced minor issues requiring occasional component replacements after delivery. Conversely, others mentioned that customer support was very helpful when handling returns, answering technical questions, or working through adjustments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive speed, comfort,... See more

Service

Clients share positive opinions on service, highlighting a brilliant and professional end-to-end experience.... See more

Staff

People report positive experiences with staff, highlighting consistent helpfulness and supportive advice... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the build, finish, and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful enthusiasts with that personal touch.For me who lives locally,nice to know that the knowledgeable team are not far away. Amazing choice of colours to choose from to make your bike st... See more

Rated 5 out of 5 stars

I bought a used Air0Evo (sorry but cost of living crisis a real thing!) - after a test ride at Handsling I realised it was a better bike (stiff, comfortable, useful tyre clearance, sensible geometry e... See more

Rated 5 out of 5 stars

From initial engagement to delivery 📦 of the frame set the guys at Handsling were first class. Nothing was a bother - amd believe me when Insay I tortured them with messages asking for various measu... See more

Rated 5 out of 5 stars

From beginning to end, the process was very personal. I visited the factory, and was made to feel very welcome, culminating in a test ride of a similar build to the one I wanted. A few weeks later, I... See more


Company details

  1. #11 of 92 best companies in Bicycle Shop
  2. #1 of 9 best companies in Bicycle wholesale
  3. #27 of 116 best companies in Manufacturer
  4. #3 of 20 best companies in Road Cycling
  5. #1 of 1 best companies in Velodrome

Written by the company

Handsling bikes is a manufacturer of direct to consumer, high performance, road, track, cyclocross, and gravel carbon fibre bicycles and wheels based in Hampshire, UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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4.9

All reviews

(394)

67 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall a reasonable buying experience…

Overall a reasonable buying experience with decent customer service. The purchase wasn’t completely straightforward though, hence the dropped star.
Ordered a groupset for a good price which was showing in stock. However after contacting Handsling, they said the carnkset in the size I wanted was out of stock, but they managed to source another one with the right crank length and everything was dispatched quickly and arrived in good order. One problem with the groupset though was that the chain shipped with it wasn’t long enough to fit the 1x set up ordered, so another contact with them and a correct chain was ordered, but I did have to pay a little extra for this because of the cost difference. They absorbed some of the price difference, but not sure why you would ship a groupset with a chain that isn’t long enough to fit? Overall happy with the price and shipping, but could have been better for the 5 stars.

22 November 2024
Rated 5 out of 5 stars

Gave good advice but made up the bike I…

Gave good advice but made up the bike I wanted. Service friendly and helpful.

27 November 2024
Handsling logo

Reply from Handsling

Thanks Michael. Hope you're enjoying your CEXevo on the local (gravel) lanes. Always happy to offer suggestions, yet ultimately give customers exactly what they want. Happy riding in 2025.

Rated 5 out of 5 stars

A very good company to deal with, and a great bike to ride

It was good engaging with a smaller company and being able to visit their premises, and see the manufacturing side, and to meet some of the team. Everyone was very knowledgeable, and passionate about the company and products. The bike I bought was a A1R0evo, and I had it painted in a lovely steel blue. The first thing I noted when I started riding it, was how comfortable it was, which is great considering how many bumps and potholes there are, it just sailed across them. The SRAM red new version groupset is lovely to use. The bike zooms along effortlessly, which I would expect of an aero bike, but with a more relaxed riding position, I feel I could ride it for many hours without fatigue. Best of both worlds, I think. I feel that Handsling will be supportive should I have any problems in the future, and I feel more confident in dealing with them than with a huge manufacturer.

18 November 2024
Handsling logo

Reply from Handsling

Thanks Lee, yes we are here to support with any issues or questions. Your A1R0evo with the new SRAM Red was an absolute stunner. The comfort comes from design aspects including dropped stays and a tapered seat tube, plus clearance for 32mm tyres - glad you're enjoying the ride.

Rated 4 out of 5 stars

Handsling Road Bike.

Handsling Road Bike.
I'm really pleased with the
handsling bicycle I bought from them.The first visit to the workshop I was shown round the various stages of the bike build and chose the type of frame and components that I required. They kept me up to date with the build and approximately when it would be ready, when I picked it up they pointed out slight damage on the handle bars hence that is why I only gave 4 stars.
I will now have to arrange to return to get the bars replaced.

28 November 2024
Rated 5 out of 5 stars

Great

Great communication about my new bike. Everything was going smooth and exactly as agreed, including delivery from UK to EU.

8 October 2024
Rated 5 out of 5 stars

Outstanding service

Twice I have contacted Handling. First to build me a bike last minute. Unfortunately I didn’t order as time wasn’t right. But very helpful. Second time I ordered a frame which arrived next day and is better than I expected. Great company with great customer service. Will use again. (When the wife allows)

10 October 2024
Rated 5 out of 5 stars

The team at Handsling are so helpful…

The team at Handsling are so helpful when discussing what you want and how to customise the bike. They have been very helpful with aftersales queries too and the quality of the frame set is outstanding

1 October 2024

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