Hanson Electrical and Kitchens Reviews 757

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the quality of the products. However, some customers also noted issues with kitchen installations, mentioning delays, incorrect measurements, and wrong product specifications. A few other people also felt that communication regarding delivery and project timelines could be improved, leading to inconvenience and frustration.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Consumers find service to be positive, highlighting the helpful and professional attitude of staff. Many... See more

Product

Customers consistently note positive experiences with products. Many reviewers praise the wide selection of... See more

Order

People report positive experiences with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

The store has a wide selection of brands and products, Tommy was very knowledgeable and helpful. The delivery staff were also friendly and efficient. We were really impressed with the handling of an e... See more

Company replied


Company details

  1. #35 of 192 best companies in Electronics store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

757 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Local Company

We looked at a few suppliers for our new kitchen and my neighbour recommended Hansons. Chris has made the whole process an absolute joy and our fitting is booked in for later in the summer. He worked with us to give us our dream kitchen design and went out of his way to tweak the design to our exact specifications.
I would 100% recommend them to anyone looking for a kitchen refresh or new installation.

17 April 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks Simon for taking the time to leave us this brilliant review.

Rated 5 out of 5 stars

Highly recommended for a new fitted kitchen

Having looked at several well known kitchen centre’s plans and kitchen ranges, a friend recommended Hanson’s Kitchens on Willerby Road, Hull. I had an excellent experience with Steve helping me to plan and choose the perfect kitchen, following his visit to measure up my kitchen. His team, led by the wonderful Ant, did a marvellous job of fitting the kitchen in 5 days. This included removing the pantry, making a new partition wall and ceiling, plastering etc. The standard of work was superb, as was the Nobilia German kitchen that they fitted. I feel it was all well priced.
A big thank you to Steve, Ant and the team.

11 March 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Carolyn for taking the time to leave us this amazing review.

Rated 5 out of 5 stars

Ordered a Hoover washing machine.

Ordered a Hoover washing machine. Excellent website detailing the various machines. Clear which were in stock and which ones weren't.
Easy to order and excellent delivery and taking away old machine. Much better service than a recent experience with a national white goods store .

19 March 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susan for a great review.

Rated 5 out of 5 stars

Would recommend

Good smooth transaction and delivery

9 March 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Isabel.

Rated 3 out of 5 stars

After paying for a expensive washer and…

After paying for a expensive washer and fitting all went well and pleased with that part of the service. We also payed for the old one to be collected and deposed of. They said it would be a couple of days and we said that would be fine. After eight days and 3 phone calls and promised twice it would be collected the following morning they have finally turned up and collected. Very Poor.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Top performers.

After a kitchen catastrophe I was ready to visit Currys when my Wife reminded me of bad experiences with them and suggested we went to Hanson Electrical in Holderness Road. On cost, customer service, reliability and all round helpfulness I couldn't recommend them highly enough. When they say something will be with you on a date and time, from ordering two different kitchen items, not only did they deliver but they called on the phone to keep us up to speed. Superb and I would use them every time in future.

4 March 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Gary for taking the time to write this brilliant review.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, easy online ordering with a good selection of delivery dates to suit.

26 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Tim.

Rated 5 out of 5 stars

So helpful

So helpful, was an issue with our new washer bought from them (not at all the fault of Hanson) but they were brilliant and replaced straightaway, Benefits of using a local company, no waiting for collection. refund and redelivery etc

13 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Jayne, so glad we got everything sorted for you.

Rated 5 out of 5 stars

Orderd on line and my purchase was ready to pick up

Orderd on line and my purchase was ready and waiting for me to pick up as I stated on order can’t fault Hanson always come here for all my appliances never fail to deliver 100% customer service

2 February 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Kerry for a great review.

Rated 5 out of 5 stars

Electric oven purchase

Ordered electric oven and delivered on the day that we requested,fast, efficient and polite service.

22 January 2024
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us a great review David.

Rated 5 out of 5 stars

Excellent service at a very competitive cost

Easy to purchase a washing machine on-line using Hanson's website and a very competitive price - cheaper than most of the big multi-national names.
Delivery within a few days and as soon as possible after a bank holiday.
Delivery by polite and caring staff who respected my mum and her flat (she's 93); which was very reassuring for her.
Hanson's are recommended without reservation.

10 January 2024

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