Ordered but not received
I haven't even received my grounding sheet but they keep sending me emails to rate how I like the sheet
30 June 2026
Unprompted review
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Company details
Written by the company
Home Shopping for less from HappyCart.co.uk. Find our full range of groceries for delivery online, as well as thousands of affordable non-food products from HappyCart (Gold). -15% discounts on all purchases, and UK wide delivery. Your no. 1 one-stop-shop in the UK.
Contact info
Denmark
- happycart.co.uk
2.1
Poor
15 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please do not purchase from this…
Please do not purchase from this company! I don't know who they are but they're a scam. Absolute disgrace!
Happy cart or are they Wellnatura 🤷
I can't work out how they get good reviews and people manage to deal with their customer services.
Is this a different company they're reviewing? Who are these people
in customer service? I've only received an AI response from " good old Sarah" From the reviews I've read I think she IS the company 😂
I purchased a grounding sheet and it is faulty. I have not noticed anything different from sleeping on it! I checked the points with the pen (I also purchased) and the pen lights up even when its not plugged in?? Quite a miracle.
I am unable to contact them!
No response to emails and the telephone number for the UK doesn't work.
I have spent £120 and am currently speaking to my credit card company to see if they can get the money back!
4 March 2026
Unprompted review
29.03.26
14.04.26
A company reply below suggests that the "happycart_uk" I purchased from is masquerading for the "real" "HAPPY CART."
ALL I KNOW IS I NEVER RECEIVED THE GOODS FROM A COMPANY CALLING ITSELF HAPPY CART.
When I click on the eBay link,
happycart_uk
this website comes up is a US firm
BUT ALL ITEMS SOLD SHOW UK £ PRICES.
This is a US franchised or linked out site or just a fake creation.
To clarify when I did a eBay search for the "real" company ("happycart.co.uk") ZERO results are found as the company has correctly stated below.
THIS WAS MISTAKEN IDENTITY ON MY PART.
IT CONFIRMS THAT HAPPYCART.CO.UK IS NOT THE FIRM I PLACED THE ORDER WITH.
IT IS ALSO POSSIBLE OTHER PEOPLE MAY HAVE BEEN MISLED AND CONFUSED BY THE MASQUERADING FIRM
"happycart_uk" aka an
ebay US firm
who are using this name to make people think they are dealing
with HAPPYCART.CO.UK - the "genuine" firm.
Clients might have problems with the genuine "Happycart" but, unhappily for me, I am not dealing with this genuine company but with a masquerading UK ebay advertising company called
happycart_uk, which, when you click on it's UK eBay page, you get
ebay.us firm
Just to confirm, no goods were ever received and I have copied my email with the "fake" happycart and requested a refund.
Pat
01.04.26
Re-LIVE eBay order in the UK
08-14431-79283
At 17.39 yesterday, I received this reply:
New message from:
happycart_uk
"I hope you are doing well. Your item will be shipped today. Kindly allow 3–4 days for delivery. I will also provide you with the tracking details shortly" "Will keep you updated"
(I too will keep you readers at TRUSTPILOT updated here!
Pat)
29.03.26
This is a LIVE eBay order in thecUK
08-14431-79283
I have attempted to contact the seller about this item, on 5 occasions), by
eBay(no reply to 4 emails through eBay)
by phone (disconnected)
by email (returned by Postmaster as an invalid address)
I would really be very cautious about ever dealing with such a seller again.
I am already anticipating "no show" delivery based on the customer service so far.
Pat
After 12 hours, still no reply
29 March 2026
Unprompted review
Reply from HappyCart
Dear Pat,
Thank you for your review.
We would like to clarify that your experience does not relate to our company. We have never sold, and will never sell, products on eBay. Additionally, the message you have quoted does not reflect our communication style, nor does it originate from any of our official email channels.
We have also conducted a thorough check of our systems and can confirm that we have no record of any orders associated with your name or the referenced order number during the stated time period.
Based on this, it appears there may be a case of mistaken identity or a fraudulent seller operating under a similar name. For your protection, we recommend continuing to pursue this matter directly through eBay.
Please note that we have reported this review to Trustpilot accordingly, as it does not pertain to our business.
Kind regards,
/HappyCart ©
Thank you
Thank you. I received the goods. Delivery took about 10 days. Everything is well packed and everything is new.
30 July 2025
Unprompted review
Reply from HappyCart
Dear Antonina
Thank you very much for you review.
We are glad to see that everything turned out as expected and look forward to your business in the future.
Until then have a pleasant day.
/HappyCart ©
I wanted to cancel my subscription but I am "locked in"
I wanted to cancel my subscription, but you have told me that I am "locked in" and can't cancel at the moment! I do t want a prolonged membership, and you did not make it clear that I was signing up to anything, let alone a "prolonged membership" You signed me up through the back door so to speak, you are a .co.uk website, yet it is clearly Dutch. As for the free gift, it is some Spanish books! 🤷🏾♂️. Not happy 😡.
16 October 2024
Reply from HappyCart
Hello 'costumer'.
As per our terms you have accepted a prolonged membership whilst receiving a free product from the shop.
I see that this product has already been delivered as well, 2 hours ago at your address.
Feel free to contact Customer Service directly, if there have been any misunderstandings or otherwise, who will be more than happy to help you.
Have a lovely day.
/HappyCart ©
Reply from HappyCart
Hello Paul.
Thank you for the review of our little shop. Sadly we don't recognise you as a customer, so we assume that this review is wrongfully placed in relation to our shop.
Feel free to visit our shop for great discounts on more than 280.000 different products, shipped directly to your door.
/HappyCart ©
I need to unsubscribe immediately
I need to unsubscribe immediately, thank you.
12 June 2024
Unprompted review
Reply from HappyCart
Hello Mrs. Beryt
Sadly we do not recognise you as a customer in our little shop, so difficult to help you with your request.
You are more than welcome to contact us through our Customer Service, should you need any assistance at any point.
/HappyCart ©
I have been scammed and not received…
I have been scammed and not received any goods and would like my money refunded.
Apparently the £33.75 was a subscription fee?.
I wasn't aware of and for what?
8 January 2024
Unprompted review
Reply from HappyCart
Dear Sir.
Sadly we can't see that you have ever been a customer with us, and you failed to provide Trustpilot (and us) with any confirmation regarding this, why we are confused about this review of our webshop.
We would love to chat with your about any potential problems you might have, via our Customer Service support @ happycart.co.uk
/HappyCart©
Reply from HappyCart
Dear Sir.
Nice to see when a non-member leaves a review of our services.
We would love to chat with your about any potential problems you might have, via our Customer Service support @ happycart.co.uk
/HappyCart©
Happy cart is a scam
happy cart supplier and stores are no longer taking or sending order due to limited funding to support orders they told me. but I ordered something and instead of reaching out to customers they have been silent. I understand things happen but this is very unprofessional. as a person who owns my own business this is very unacceptable. on top of that they offered to refund my order and they never did. to me its not about the money but its still unacceptable. I understand you can't reach out to everyone but there are alternatives they could have done, such as posting and update on the internet, social media apologize to there customer and letting them know. so nobody has continue to attack the company do to the lack of giving an update. I would give this company 0 stars if possible.
14 June 2023
Unprompted review
Reply from HappyCart
Hello Madam.
Despite you seemingly not being a customer and never contacted our customer service for help (as you haven't provided any information about your user or purchase here on TP), we still would like to point out that at no time have HappyCart.co.uk had any issues with delivery nor denied purchasing of anything. If this information was given to you by mistake (e.g. phone support), we do apologies for possible misinformation.
Again due to your lack of information here, we sadly can't follow your comments on a lack of communication, nor a possible refund for any purchase.
We do however always contact our customers, when orders are cancelled for any reason via email, and if this information should have eluded you, then that might be because it ended up in your spam folder or similar, which we sadly can't control from our end.
Again, we do apologies for any possible wrong doing, but we would very much like to talk to you about your experience if possible, so feel free to contact our Customer Service as soon as you can and we will follow up on your case asap.
Have a pleasant day.
/HappyCart ©
Charge for discount code scam crazy import charges
I was suspicious of the supposedly reduced price for an espresso machine and the claim that shipping was free given the outside uk warehouses. Glad I've looked at trust Pilot to see that customs charges are added in small print when you go through checkout. I expect lots of people fall for paying the £7 for discount prices membership before seeing the huge shipping costs who can't get their £7 back. Looks like a total scam!
16 February 2023
Unprompted review
Reply from HappyCart
Dear Sir.
Despite you not being a customer and never contacted our customer service for help, we still would like to point out that at the time of this review being made, it does look like there were some issues with the difference between what had free shipping including or not, which is based on size and weight. We do apologies for this possible misinformation, which have since been amended accordingly.
Please do have a look again at the espresso machine (or otherwise), to see whether this is eligible for free shipping or not.
As for customs fees this depends on wide variety of things, e.g. where the item is shipped from ; and since our warehouse span more than +6 countries, there will be possible customs fees add to an order when arriving in your country ; this is however all listed clear and upfront, on any product page, including the calculation of any possible fees add post sale.
Last but not least, all memberships are refundable e.g. in a situation like the one which you mention ; if you upgrade and order nothing, the membership is ofc. refunded upon request to our Customer Service.
/HappyCart©
Doesn't actually ship to the UK! Unless you want to fork out hundreds of £s...
Website is .co.uk but when I added my details at the checkout it tried to charge me £251.44 for a couple of garden chairs! I've never seen anything like it! It says on the website "Our worldwide warehouses ship both locally and internationally, so your items arrive as cheap and fast as possible." and lists Great Britain as a warehouse location. Obviously this is a load of rubbish, as the checkout says it will be shipped from Spain! Annoyed this rubbish website wasted my time. Thank goodness I didn't also waste the £7 for so called 'gold' service that it tried to get from me before it told me this.
1 February 2023
Unprompted review
Reply from HappyCart
Dear Sir.
We would like to point out that at the time of this review being made, it does look like there were some issues with the difference between what had free shipping including or not, which is based on size and weight. We do apologies for this possible misinformation, which have since been amended accordingly.
As for customs fees this depends on wide variety of things, e.g. where the item is shipped from ; and since our warehouse span more than +6 countries, there will be possible customs fees add to an order when arriving in your country ; this is however all listed clear and upfront, on any product page, including the calculation of any possible fees add post sale.
Last but not least, all memberships are refundable e.g. in a situation like the one which you mention ; if you upgrade and order nothing, the membership is ofc. refunded upon request to our Customer Service.
/HappyCart©
Delivery time and Custom fees changed at checkout
This company had best price on Google so I thought give them a go. The price for a watch was when you subscribe to their Gold membership so I thought ok will join as states can cancel any time.problem came at checkout when in small print stated delivery time would be later as coming from Spainish warehouse even though they say UK warehouse would be used which would have arrived before Xmas that’s why I was going to order it. Also stated there would be custom duties now as being shipped from abroad which would add 20% vat in the price! I didn’t order as this really annoyed me and decided to cancel membership which they keep £7 fee as in terms and conditions all in all bit slight of hand and not sure I could trust a company that doesn’t highlight these facts only when at the last hurdle
11 December 2022
Unprompted review
Reply from HappyCart
Dear Sir.
We would like to point out that at the time of this review being made, it does look like there were some issues with the difference between what had free shipping including or not, which is based on size and weight. We do apologies for this possible misinformation, which have since been amended accordingly.
As for customs fees this depends on wide variety of things, e.g. where the item is shipped from ; and since our warehouse span more than +6 countries, there will be possible customs fees add to an order when arriving in your country ; this is however all listed clear and upfront, on any product page, including the calculation of any possible fees add post sale.
Last but not least, all memberships are refundable e.g. in a situation like the one which you mention ; if you upgrade and order nothing, the membership is ofc. refunded upon request to our Customer Service.
/HappyCart©
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