Happy Drains Ltd Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, often highlighting the prompt response times and efficient problem resolution. Many appreciate the professional, friendly, and helpful staff who arrive on time and clearly explain the work. Reviewers frequently mention the reasonable and transparent pricing, with the final cost matching the initial quote. However, some customers also noted that the problem was not always resolved, with blockages persisting after the service. A few other people also felt that they were charged for unsuccessful work or faced unexpected additional costs. Additionally, some reviewers mentioned a lack of thorough investigation or that new issues were inadvertently created.

What people talk about most

Service

Customers had positive experiences with service, often praising the clear communication, professionalism, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often describing services as straightforward,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and prompt responses... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more

Company replied

Rated 5 out of 5 stars

We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more

Company replied

Rated 5 out of 5 stars

We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more

Company replied

Rated 5 out of 5 stars

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more

Company replied


Company details

  1. #19 of 21 best companies in Drainage Service
  2. #3 of 3 best companies in Sewage disposal service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(362)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Their service was excellent

Their service was excellent! Thank you

22 September 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

Thank you very much for your positive feedback and 5 star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Highly recommend happy drains

Highly recommend happy drains, prompt service and very helpful

9 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Alan

We appreciate you taking the time to leave us feedback. We are happy to hear that you were pleased with the service.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Five stars all round

Easy to contact, easy to book and pay and a very good job done. Thank you.

13 October 2025
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Reply from Happy Drains Ltd

Hi Brenda

We appreciate you taking the time to leave us a 5 Star review. We are happy to hear that you were pleased with the service.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Wonderful and reliable service

Wonderful and reliable service and wonderful staff. Highly recommend

8 October 2025
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Reply from Happy Drains Ltd

Hi Ruben

Thank you for leaving us a review and your kind words.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

The engineer was on time and was very…

The engineer was on time and was very polite and efficient. Will use this company again.

8 October 2025
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Reply from Happy Drains Ltd

Hi Hari

We appreciate you sharing your experience with us. We're so glad to hear that you were happy with the service provided.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Trisha

Thank you for the 5 Star review, We're so glad to hear that you were happy with the service provided.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very satisfied

Happy Drains are great, they've helped me a few times with blockages and once, more recently, with some remedial pipework. They're helpful and courteous on the phone and arrive on time. Couldn't recommend enough.

25 October 2025
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Reply from Happy Drains Ltd

Hi Matthew

Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

The engineers are knowledgeable and…

The engineers are knowledgeable and quick to sort out the problems as well as checking all the connected drains to make sure no more blockages.

3 October 2025
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Reply from Happy Drains Ltd

Hi Eileen

We appreciate your positive feedback and we're glad you were satisfied with our service. Thank you.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Happy Drains offer a prompt efficient…

Happy Drains offer a prompt efficient service at a realistic price . Their staff are always a pleasure to deal with

24 October 2025
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Reply from Happy Drains Ltd

Hi Brian

We appreciate your positive feedback and we're glad you were satisfied with our service.

Thank you for your returning custom

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very helpful and a quick and tidy…

Very helpful and a quick and tidy worker would use him again

16 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi David

We appreciate you sharing your feedback. We're happy to hear the prompt and efficient service you received.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Quick response and a good check on the…

Quick response and a good check on the surrounding, linked drains. Very happy with the firm and have signed up to a yearly check.

26 September 2025
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Reply from Happy Drains Ltd

Hi Jane

We appreciate your 5 Star review. We're happy to hear the prompt and efficient service you received.

Kind regards

Happy Drains Ltd

Rated 3 out of 5 stars

Used happy drains before

Used happy drains before, first class service drains cleared really well, the two men where polite and friendly

20 October 2025
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Reply from Happy Drains Ltd

Hi Enid

Thank you for your positive feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

The engineer arrived on time and…

The engineer arrived on time and cleared the waste pipe and the down pipe. The flow of water is normal now. Left the place clean.

27 October 2025
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Reply from Happy Drains Ltd

Hi Mahesh

We appreciate you taking the time to leave us a review. We are happy to hear that our service resolved the issue.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Fantastic service

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resolve the problem and had a positive result.

30 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Rob

We appreciate you taking the time to share your feedback! We're happy to hear that the service was prompt, efficient, and polite while resolving the issue.

Thank you for your custom.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service by Happy Drains

Excellent service by Happy Drains. Engineer was prompt, courteous and completed the task with no fuss. He even gave advice as to the cause and possible cure.

6 October 2025
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Reply from Happy Drains Ltd

Hi Steve

We appreciate you taking the time to leave us a 5 Star review. We are happy to hear that our service resolved the issue quickly and efficiently for you.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Fast efficient and communicative.

Fast efficient and communicative.
Excellent

11 October 2025
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Reply from Happy Drains Ltd

Hi John

We are so glad that you had such a positive experience. Thank you for your feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

A job well done

Arrived on time, a very polite company on the phone and the chap who fixed the blockage,

1 October 2025
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Reply from Happy Drains Ltd

Hi Richard

We're happy to hear that you had such a positive experience! It's great to know that the work was completed efficiently from start to finish. Thank you for sharing your feedback and the 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service with experienced and knowledgeable staff

I have used Happy Drains several times now to deal with complex problems with drains and drainage on my property. The service is excellent. The guys arrive promptly, investigate the problem thoroughly and sort things out quickly and efficiently. If appropriate, they will discuss possible next steps to prevent a reoccurrence of the problem. Everyone I have met from the firm has been polite and friendly and they are clearly experienced at what they do. If the job has been at all messy, they have cleaned up meticulously afterwards. I highly recommend this firm.

8 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Sue

We're happy to hear that you had such a positive experience again! It's great to know that the work was completed efficiently from start to finish. Thank you for sharing your feedback and the 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Immediate attendance

Immediate attendance

6 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

We appreciate you taking the time to share your positive experience and the 5 Star review.

Kind regards

Happy Drains Ltd

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