Happy Gringo Travel Reviews 

636
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, attentive, and remarkably quick to answer all questions throughout the entire trip planning process. People also highlight the truly exceptional service and carefully customized itineraries that perfectly match individual travel preferences, specific group needs, and desired budgets. Travelers are genuinely excited about their upcoming adventures and deeply appreciate the seamless organization of local transport, airport transfers, and overall logistics. Consumers consistently note that agents are exceptionally patient, skillfully accommodating numerous itinerary modifications and schedule changes without exerting any unnecessary pressure.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel advisors as incredibly... See more

Service

People report high satisfaction with the service, highlighting professional, attentive staff who efficiently... See more

Response time

Customers consistently note positive experiences with response time, praising the prompt and efficient... See more

Holidays

Consumers find holidays to be an amazing experience, highlighting the seamless planning process and attentive... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Maria to plan our first trip to Ecuador in 2027. She was prompt and thorough in answering our emails and questions and gave us great options to meet both our desired itinerary, budget,... See more

Company replied

Rated 5 out of 5 stars

Working with Nicolas has been a pleasure. He’s very prompt with responses, detailed oriented ( which makes such a difference when putting together a month long trip for 5 adults) & so cordial & easy... See more

Company replied

Rated 5 out of 5 stars

Heading to the Galápagos Islands??? Look no further to help create your perfect itinerary! Nicolas Bayas of Happy Gringo was very knowledgeable in getting us to the many locations and hotels for the... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience booking our Galapagos cruise vacation through Happy Gringo. Jacky was extremely attentive and quick to respond to our MANY questions! She understood our budget and helpe... See more

Company replied


Company details

  1. Travel agent

About Happy Gringo Travel

Written by the company

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Happy Gringo is an Anglo-Dutch owned travel company run by passionate travelers for like-minded clients. We have 18 years of experience, during which time we have established ourselves as one of the leading and most respected travel agencies/tour operators in Ecuador and Galapagos. Above all, we pride ourselves on a personalized approach to service, and a team of local travel experts, who know the country like the back of their hands.

Quiz

Where Will Your Dreams Take You?

Galapagos Cruises
Galapagos Land Trip
Ecuador Tours
Amazon Rainforest
South America Highlights

Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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4.9

All reviews

(636)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very smooth booking process

Quick reply, taking the time to check an information if needed, helpful and very client oriented

2 March 2026
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Reply from Happy Gringo Travel

Thank you for your wonderful feedback! We’re so pleased to hear that you found the booking process smooth and our communication quick and helpful. We truly appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Jacky has been helpful and thorough

Jacky has been helpful and thorough - great experience so far!

2 March 2026
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Reply from Happy Gringo Travel

Thank you so much for your kind words! We’re delighted to hear you’ve had a great experience so far. Jacky truly takes pride in being helpful and thorough, and your feedback means a lot to us. We look forward to continuing to support you! 😊

Rated 5 out of 5 stars

Recommended

I have been very impressed with Maria from Happy Gringo. She has been really helpful, very efficient and friendly and patient with me. Also very reassuring.
I would highly recommend them for booking but will be able to rate fully when I have been on the trip.

3 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your kind words! We’re excited for you to experience the trip itself and can’t wait to hear all about it when you return. If there’s anything at all you need in the meantime, we’re always here to help.

Rated 5 out of 5 stars

Our guides were awesome

Our guides were awesome, very knowledgeable, and helped us reach the glacier at Cotopaxi. Would highly recommend.

19 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your kind words! We truly appreciate your recommendation and hope to welcome you on another adventure soon.

Rated 5 out of 5 stars

Happy Gringo made me SO HAPPY

Happy Gringo responded promptly to my request for information. Our agent, David, was polite and knowledgeable. He suggested all the activities I had researched and hoped we would do (without me suggesting them) and even worked around some previous obligations we had scheduled already. I made one suggestion about a lodging location, to which he replied that he recommended no tourist stay in that particular section of town due to safety concerns. I greatly appreciated his honesty and his concern for our wellbeing and happily took his advice ;) David was approachable and always ready to answer my questions. I can’t wait to go on our trip to Ecuador - he has planned a FANTASTIC itinerary for us!

18 February 2026
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Reply from Happy Gringo Travel

Thank you for such an incredible review. We’re delighted that David was able to anticipate your wishes. We wish you an unforgettable journey in Ecuador and look forward to hearing all about it!

Rated 5 out of 5 stars

Our agent Jacky was extremely helpful…

Our agent Jacky was extremely helpful in making recommendations and putting together a trip that met our needs at a reasonable price.

19 February 2026
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Reply from Happy Gringo Travel

Thank you for the great review! We’re so glad Jacky could help design a trip that was just right for you at a great value. We hope you have an amazing time!

Rated 5 out of 5 stars

Nico was very helpful in looking into…

Nico was very helpful in looking into the possibility of changes to accommodations and quickly finding the pricing to allow us to decide what is best. Looking forward to a wonderful trip!

23 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your kind words! We truly appreciate your feedback and can’t wait to welcome you for what we hope will be a wonderful and memorable trip!

Rated 5 out of 5 stars

Will be recommending to friends and family

I was nervous using Happy Gringo at first. I’d never heard of it before, it wasn’t coming personally recommended from someone I knew, I usually book all of my own travel arrangements directly instead of going through agents, and bookings in the Galápagos involve a lot of money.

But I couldn’t have had a more positive experience. I worked with Nico, and he was incredibly helpful and responsive. He answered my questions, even my dumb ones, very promptly and clearly. And he checked in with me once my trip had started to see if things were going smoothly. I will be happily recommending Nico and Happy Gringo to any of my friends and family traveling to Ecuador in the future.

Also, I know the review is about Happy Gringo as an agency but because I wish I’d been able to find more feedback about the products they connect you to beforehand - I did the 5-day H itinerary aboard the Fragata. The Fragata isn’t luxury but it has everything you need and is quite comfortable. The crew and our guide were great. And the itinerary was a great intro to the Galápagos. I travel a lot, and this was one of my favorite experiences I’ve had.

3 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your wonderful review! We completely understand that booking a Galapagos trip can feel like a big leap, so it truly means a lot to hear that your experience exceeded expectations. We truly appreciate your trust and your recommendation to friends and family. Whenever you’re ready for your next Ecuador adventure, we’ll be here to help!

Rated 5 out of 5 stars

Happy Gringo Listens To The Customer

I first met a representative of the Happy Gringo Travel company at a travel show in January. I was excited to hear that they specialize in Ecuador, because my wife and I had decided we wanted to return to the Galapagos in the fall of this year and we hoped to include the Amazon rainforest. We contacted several travel companies with specific requirements that we wanted in our trip. For example, we knew the Galapagos itinerary that we wanted to book and we wanted air conditioning in the Amazon. Nico, from Happy Gringo listened intently to our requests and delivered an itinerary that met our requirements. Other companies, even the one we had used previously, kept suggesting alternatives that didn't match with what we were looking for. Happy Gringo delivered big-time, now I just need to be patient and wait for November!

19 February 2026
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Reply from Happy Gringo Travel

Thank you so much for sharing your experience, we’re delighted that Nico was able to design an itinerary that checked all your boxes and brought your vision to life. That’s exactly the experience we aim to deliver. We can’t wait for you to experience the Galapagos and the Amazon once again!

Rated 5 out of 5 stars

Excellent service

So far, we have had excellent service in choosing the itinerary and arranging our trip. We are at the stage when we have paid the deposit. We requested numerous changes and they were all dealt with promptly and willingly. We are grateful for all the trouble, expertise and assistance to date.

19 February 2026
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Reply from Happy Gringo Travel

Thank you very much for your kind words! It’s wonderful to know that you’ve felt supported through the itinerary planning and booking process. Our team truly cares about making the experience smooth, flexible, and stress-free from the very first step. We’re excited for what’s ahead and can’t wait for you to experience it!

Rated 5 out of 5 stars

Nico listened to our ideas and is…

Nico listened to our ideas and is creating strip that meets our expectations and budget.

19 February 2026
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Reply from Happy Gringo Travel

Thank you for your feedback! We’re thrilled to hear that Nico was able to listen to your ideas and create a trip that fits both your expectations and budget. We can’t wait to help make your upcoming adventure an unforgettable one!

Rated 5 out of 5 stars

Helpful

David was kind and helpful.

19 February 2026
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Reply from Happy Gringo Travel

Thank you so much for sharing your experience! We’re delighted that David was able to provide the kind of support and guidance that makes planning a trip easier and more enjoyable. We look forward to continuing to assist you as your adventure takes shape!

Rated 5 out of 5 stars
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Reply from Happy Gringo Travel

Thank you so much for your feedback! We’re thrilled to hear that our team’s follow-up and quick responses made a positive impression. We look forward to continuing to support you as your trip approaches!

Rated 5 out of 5 stars

Great Experience

David was very responsive and thoroughly answered my questions. He listened to what I wanted and customized my trip to meet my expectations.

3 February 2026
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Reply from Happy Gringo Travel

Thank you for your wonderful review! We’re so glad David could be responsive. We hope you had an unforgettable travel experience and look forward to planning your next adventure!

Rated 4 out of 5 stars

MaJo was extremely helpful

MaJo was extremely helpful in arranging our Peru mountain experience. We iterated the program a few times before it matched our exact wishes, and she was very patient and responsive

9 February 2026
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Reply from Happy Gringo Travel

Thank you for your wonderful review! We’re happy Majo could patiently guide you through the planning process and craft a program that matched your vision. We hope you had an unforgettable Peru mountain experience!

Rated 5 out of 5 stars

Maria is excellent!

3 February 2026
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Reply from Happy Gringo Travel

Thank you! We’re so glad you had a great experience with Majo. She’ll be happy to hear your feedback!

Rated 5 out of 5 stars

Great personal service

3 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your kind words! We’re delighted to hear you appreciated our personal service. It means a lot to us!

Rated 5 out of 5 stars

Positive!

Very helpful in arranging everything
Due to airplane delay we missed the start of the trip, they intermediate with boat crew and guide so we could join 2 hours later

9 February 2026
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Reply from Happy Gringo Travel

Thank you so much for your positive review! We're glad we could assist in arranging everything smoothly for you. We hope you had a wonderful experience!

Rated 5 out of 5 stars

It was easy and helpful

It was easy and helpful

3 February 2026
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Reply from Happy Gringo Travel

Thank you for your kind words! We’re so glad you found it easy and helpful. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Very responsive and clear

Very responsive and clear. Always available and open to suggestions. Very excited about my trip.

3 February 2026
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Reply from Happy Gringo Travel

We really appreciate your feedback. We’re happy everything went smoothly and can’t wait for you to enjoy your trip!

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