We worked with Maria to plan our first trip to Ecuador in 2027. She was prompt and thorough in answering our emails and questions and gave us great options to meet both our desired itinerary, budget,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Where Will Your Dreams Take You?
Portugal E10-77 & 6 de Diciembre. Ambar Building. Office 1201, Quito, Ecuador., 170504, Quito , Ecuador
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick reply, taking the time to check an information if needed, helpful and very client oriented

Reply from Happy Gringo Travel
Jacky has been helpful and thorough - great experience so far!

Reply from Happy Gringo Travel
I have been very impressed with Maria from Happy Gringo. She has been really helpful, very efficient and friendly and patient with me. Also very reassuring.
I would highly recommend them for booking but will be able to rate fully when I have been on the trip.

Reply from Happy Gringo Travel
Our guides were awesome, very knowledgeable, and helped us reach the glacier at Cotopaxi. Would highly recommend.

Reply from Happy Gringo Travel
Happy Gringo responded promptly to my request for information. Our agent, David, was polite and knowledgeable. He suggested all the activities I had researched and hoped we would do (without me suggesting them) and even worked around some previous obligations we had scheduled already. I made one suggestion about a lodging location, to which he replied that he recommended no tourist stay in that particular section of town due to safety concerns. I greatly appreciated his honesty and his concern for our wellbeing and happily took his advice ;) David was approachable and always ready to answer my questions. I can’t wait to go on our trip to Ecuador - he has planned a FANTASTIC itinerary for us!

Reply from Happy Gringo Travel
Our agent Jacky was extremely helpful in making recommendations and putting together a trip that met our needs at a reasonable price.

Reply from Happy Gringo Travel
Nico was very helpful in looking into the possibility of changes to accommodations and quickly finding the pricing to allow us to decide what is best. Looking forward to a wonderful trip!

Reply from Happy Gringo Travel
I was nervous using Happy Gringo at first. I’d never heard of it before, it wasn’t coming personally recommended from someone I knew, I usually book all of my own travel arrangements directly instead of going through agents, and bookings in the Galápagos involve a lot of money.
But I couldn’t have had a more positive experience. I worked with Nico, and he was incredibly helpful and responsive. He answered my questions, even my dumb ones, very promptly and clearly. And he checked in with me once my trip had started to see if things were going smoothly. I will be happily recommending Nico and Happy Gringo to any of my friends and family traveling to Ecuador in the future.
Also, I know the review is about Happy Gringo as an agency but because I wish I’d been able to find more feedback about the products they connect you to beforehand - I did the 5-day H itinerary aboard the Fragata. The Fragata isn’t luxury but it has everything you need and is quite comfortable. The crew and our guide were great. And the itinerary was a great intro to the Galápagos. I travel a lot, and this was one of my favorite experiences I’ve had.

Reply from Happy Gringo Travel
I first met a representative of the Happy Gringo Travel company at a travel show in January. I was excited to hear that they specialize in Ecuador, because my wife and I had decided we wanted to return to the Galapagos in the fall of this year and we hoped to include the Amazon rainforest. We contacted several travel companies with specific requirements that we wanted in our trip. For example, we knew the Galapagos itinerary that we wanted to book and we wanted air conditioning in the Amazon. Nico, from Happy Gringo listened intently to our requests and delivered an itinerary that met our requirements. Other companies, even the one we had used previously, kept suggesting alternatives that didn't match with what we were looking for. Happy Gringo delivered big-time, now I just need to be patient and wait for November!

Reply from Happy Gringo Travel
So far, we have had excellent service in choosing the itinerary and arranging our trip. We are at the stage when we have paid the deposit. We requested numerous changes and they were all dealt with promptly and willingly. We are grateful for all the trouble, expertise and assistance to date.

Reply from Happy Gringo Travel
Nico listened to our ideas and is creating strip that meets our expectations and budget.

Reply from Happy Gringo Travel
David was very responsive and thoroughly answered my questions. He listened to what I wanted and customized my trip to meet my expectations.

Reply from Happy Gringo Travel
MaJo was extremely helpful in arranging our Peru mountain experience. We iterated the program a few times before it matched our exact wishes, and she was very patient and responsive

Reply from Happy Gringo Travel
Very helpful in arranging everything
Due to airplane delay we missed the start of the trip, they intermediate with boat crew and guide so we could join 2 hours later

Reply from Happy Gringo Travel
Very responsive and clear. Always available and open to suggestions. Very excited about my trip.

Reply from Happy Gringo Travel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.