Happyrunsports Reviews 144

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, describing them as powerful, well-built, and providing a smooth, comfortable ride. The delivery service is frequently praised for being extremely fast, with products arriving quickly and well-packaged. Reviewers also highlight the excellent customer service, noting quick responses, helpful support, and a willingness to resolve issues efficiently. However, some customers also mentioned issues with product quality, such as parts breaking, bikes arriving with non-functional components, or missing items. A few other people also felt that customer service was unresponsive or unhelpful, leading to long delays in resolving problems or receiving replacement parts.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction with the e-bikes'... See more

Quality

People report ambiguous experiences with quality, with some consumers praising the superior packaging and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising it as excellent,... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers expressing satisfaction with... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and free shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had the best ordering experience with HappyRun. Shipping was extremely fast and although the box was a little damaged the bike itself was packaged extremely well and there was no damage to the produ... See more

Rated 4 out of 5 stars

Follow up review Bike arrived quickly ( 7 days Vancouver Canada ) The bike was well boxed no visible damage to any part chargers battery’s wheels safely foam packed Seat well made Good qu... See more

Rated 5 out of 5 stars

Excellent customer service, especially amongst the e-bike manufactures. They are always super responsive, and stand behind their warranty. The only complaint I have is that the battery cover latch lo... See more

Rated 5 out of 5 stars

I bought the g100 with the gas tank looking battery, and it is by far much better than any other electric bike ive had. The components like disc brakes, adjustable front forks, computer display and th... See more


Company details

  1. Electric Motor Shop

Written by the company

Provide a more enjoyable way by electric motor bike, HappyRun Sports!


Contact info

4.0

Great

TrustScore 4 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

They have came through with everything they say…

They have came through with every promise that they have promised me their customer service has been great I mean I haven't seen the downside to him if you ever have a problem there's always somebody there to help you the honor their warranties they work with you on anything it's a great company. Plus the products they have the bike that I bought is great I love the bike I mean it's so cool looking fast I get complimented everywhere I go on it it's just a an awesome company that makes an awesome product I'm planning on buying The next step up come the spring that's how good they are you know I would love to have you know all of them if I could

21 November 2025
Unprompted review
Rated 5 out of 5 stars

A blast to ride

I purchased G100 Pro through their website during the Black Friday Sale. I received the bike in only 2 days, unfortunately it had E2, throttle error, right out of the box. I emailed Happyrun and they sent me a new one right away through USPS, so it took a bit longer than the FedEx. But, can't fault Happyrun trying to keep the expenses to minimum. I have read some bad reviews about their service, but my experience has been very positive.
Bike review: 4 stars
The bike performance is great, the range is great, but the build quality standard is not up to par. The bike frame looks cheaply made, and the rear wheel is not perfectly circular/round. The display is difficult to see in bright day light.
For the 2.0 version; up the build quality, softer seat and make the little storage area to a lockable compartment.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Received replies to my emails very quick. They were helpful to resolve my problem. Very pleased to have that kind of response and service. Keep up the great work. Thanks.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a HappyRun G 100 from a…

I purchased a HappyRun G 100 from a buyer on offer up. However, I purchased the bike with no key. I begin to stress thinking I might not get to ride this bike. I contacted HappyRun support and they were able to generate a new key for my bike. They are very professional very helpful and very welcoming. I am not only a happy customer I am overly satisfied and would recommend the HappyRun brand for E Bike for all as one of the best E Bike on the market, especially for places like New York, where police are constantly stopping people on their bikes and confiscating them. HappyRun solves that problem, while still being able to enjoy comfort and speed. This bike is a must have.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

HappyRun Creates “Beefy” G100 Pro

HappyRun G100 Pro

Thank you HappyRun for the chance with my new bike, I plan on using it for errands too. It has a POWERFUL big motor! I appreciate HappyRun for being so innovative and creative finding ways to improve their product because the G100 Pro I bought has a battery equalizer equipped so no aftermarket needs.

The ride is soooo comfortable and smooth with fast responsive speeds as is, no upgrades needed. I love this bike!

My bike comes with a free helmet, chain lock, mirrors and a rear rack on top of the two batteries with a single charger utilizing two cords to charge both batteries at the same time if needed.

I Ordered on November 13th and bike came in a huge nicely packed package on November 18th!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I love my happy run

I love my happy run, it’s one of the best investments I’ve ever made. It gets me where I need to be. Top speed 51 miles per hour.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend this Bike.

Well, first off the bike is just as advertised. Very quick and fast. I needed to have a part replaced they sent me the part quickly. I like the size of the bike and as well as the dual batteries for long rides is awesome. I would really recommend this bike.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal Customer Service

I’ve been having many problems with my bike just due to life circumstances and Happyrun service has been very quick and accommodating for my needs. It’s been an amazing experience especially with all the stress lately and I am very happy with their service.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bike overall

Amazing bike overall. Got to my house very fast which was awesome because I really needed the bike to get to work. Would definitely recommend.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Tank G100 Pro

What made a great experience for me was the customer service the answer my questions promptly and we're genuine and helpful the improvements they made to the Tank G100 pro are very good the electrical wiring underneath the seat great Improvement super clean if I had a picture I'd post it well capable of handling 80 amps the switch is replaced with a battery balancer 40 amps * 2* 84 volts this bikes capable of peak over 6,000 Watts xt90 connectors throughout the wiring no Spade lugs used in the wiring good job team

15 November 2025
Unprompted review
Rated 5 out of 5 stars

fast reliable bike

I bought this bike to get back and forth to work and it has been awesome. It’s an 18 mile round-trip and have no issues. I highly recommend this bike.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

This is a real review

This is a real review. I am honestly not sure why there are so many negative reviews but this company and ebikes are great! When I first ordered it selected the wrong color. I immediately called the company and someone answered right away. The gentleman was able to assist and I got the color I wanted. The shipping was super fast. After I put the bike together I realized I was missing the bolt for the right tire. Again after emailing the company, they responded so quickly and mailed me the replacement which took less than a week. Not only is the customer service TOP TEIR, the ebike is awesome and is just as good or even better than these expensive brands. Get this if you want to save money and still have a awesome ebike.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought the g100 with the gas tank…

I bought the g100 with the gas tank looking battery, and it is by far much better than any other electric bike ive had. The components like disc brakes, adjustable front forks, computer display and the unlock NFC system make it well worth the 1,200$ price i paid.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

New g300

Got a g300, came on time. There was an issue with the crank out of the box but customer service sent a new part for it to replace almost immediately. Overall 10/10

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought a dual battery and dual…

I bought a dual battery and dual motored motorcycle E-bike from Happy Run Sports over a month ago. When I ran into technical issues/difficulties weeks ago, I contacted their technical support department; who not only helped diagnose the issues, but also provided replacement parts covered by their warranty and were along with me each step of the way in resolving the issues. Their technical support department responded in more than a reasonable amount of time and were very helpful. So, I do highly recommend Happy Run Sports to anyone needing an amazing E-bike with a dedicated team that is dedicated to helping their customers!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. My G100 Pro 6000w takes off like a rocket and feels like a small quiet motorcycle. Rides pretty smooth. Not bad for the price compared to an actual new motorcycle.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

They sent the wrong battery for the…

They sent the wrong battery for the G300 pro
Have not been able to ride the bike for three weeks now.
There has been no communication from the seller either.

Let me give you strong advice right now ! —do not buy from this company—

2 October 2025
Unprompted review
Happyrunsports logo

Reply from Happyrunsports

Dear Scott T,

Thank you for taking the time to share your feedback with us.

We fully understand how inconvenient and frustrating it must have been to communicate multiple times regarding such straightforward matters. Please accept our sincere apology for this experience, as it does not meet the high standard of service we are committed to delivering to every customer.

We requested photos to ensure accurate model identification and dispatch of the correct part.We sincerely apologize for this inconvenience.

Your trust in our brand means a great deal to us, and we are genuinely eager to rebuild your satisfaction by providing more efficient, attentive service in the future.

Should you have any further concerns, need additional assistance, or wish to follow up on this matter, please do not hesitate to reach out。
Thank you once again for your understanding and patience. We truly appreciate your willingness to give us the opportunity to improve.
Best regards,

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