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Hardisty Estate Agents Reviews 

768
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their outstanding helpfulness, welcoming friendliness, and rapid, consistent responsiveness throughout property sales and purchases. People deeply appreciate the clear communication, expert guidance, and reliable professional support provided by the entire team during every single stage of the journey. However, some people mentioned that managing complex property chains and dealing with tricky legal processes could occasionally bring unexpected delays and personal frustrations. Consumers also noted that coordinating communications smoothly with various external parties like solicitors sometimes required a significant amount of extra persistence to keep transactions moving.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and well-managed... See more

Customer service

Customers consistently note positive experiences with customer service, praising the proactive approach and... See more

Response time

People report positive experiences with response times, noting that staff are consistently quick to answer... See more

Customer communications

Consumers find contact to be positive, highlighting approachable and helpful representatives throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe Harrison dealt with our sale which ended up going very smoothly. After the sale was agreed, Chloe remained very proactive on our behalf, (far more so than our conveyancing solicitor!) Sh... See more

Company replied

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

As first time buyers the whole process was very smooth. Jack was very personable and responsive straight from the outset. From showing us around the house, to getting our offer accepted, to guiding us... See more

Company replied


Company details

  1. Estate Agent

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

768 reviews

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4.9

All reviews

(768)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marketing and prototype sale

Hi, Hardisty’s have been dealing with the marketing and sale of our property. They have handled everything very professionally and have helped us with the process. I would like to call out Mollie, Luke, Ben and Kat who we have been dealing with directly who have all been very helpful.
Would recommend Hardisty’s!

10 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you very much for the review Kevin, I'm so glad we could get the property sold for you so quickly! Best of luck with the rest of the process - Luke and the Hardisty team

Rated 5 out of 5 stars

Very good experience

Valued my house for probate. Friendly and well organised, answered all my questions. Really nothing to fault.

2 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Wilson, I'm glad we could be of assistance! - The Hardisty Team

Rated 5 out of 5 stars

Chloe is an absolute SUPERSTAR!

We bought our house through Hardisty and Chloe dealt with everything from that point on. She was absolutely incredible and kept us updated every day often providing updates for us before our solicitors had. She knew we had a tight deadline and she did everything in her power to try and make it happen, liaising with and chasing the solicitors and other people in the chain. She went above and beyond our expectations and we can't thank her enough for everything she did to help us through an extremely stressful situation. Cannot shout about her and recommend her enough!!

23 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review Sophie! I’m so pleased that I was able to support you through such a stressful process. I wish you all the best in your new home. Chloe

Rated 5 out of 5 stars

A very positive experience

This is the third time I've used Hardisty (Horsforth branch) to sell and I can highly recommend them. I've been so happy with their level of professionalism and standard of work. We got a couple of quotes but from the moment Andrew came to complete a valuation, I knew they were the company for us. He was so respectful of and complimentary about our family home; he immediately put me at ease. No hard sell - the meeting was factual and informative. He gave me the impression we would be in safe hands from the offset and he was right. The photographer took stunning photos of our home which really helped it to shine and generated plenty of interest - so important in the age of online property searches. Luke our Sales Negotiator and Lehila our Sales Progressor have both been an absolute pleasure to work with. The process hasn't been without its challenges but Luke and Lehila have remained voices of calm, professional and knowledgeable support throughout. They have worked incredibly hard, communicated regularly so we always knew what was going on and we've consistently felt they had our best interests at heart. Luke has also recently provided additional, invaluable support and advice regarding purchases - above and beyond his remit. Lehila takes a forensic approach to unpicking any challenges along the way, meaning you can be sure you are being given the best possible advice. Georgina the Branch Manager handles situations with the kind of slick efficiency that's crucial at tricky moments! Something I'm struggling to put into words but I'll try my best - conversations are the right balance of warmth and professionalism. I think the 'warmth' part is often overlooked in large organisations but it's so important, especially with something as emotionally driven as moving house. Hardisty are on point with this.

We are coming towards the end of the process now and I feel 100% confident we made the right choice choosing Hardisty. I would happily recommend them to anyone and I will be using them for all future sales. If you find a property you love for sale with Hardisty, you're in luck! Thanks to the whole team.

5 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

We can't thank you enough for this review and for choosing to work with us – it really does mean a lot to us. I’m so pleased to hear you’ve been happy with the service from the start. I’ve passed your comments are passed on to Andrew, Luke, Georgina and the rest of the team as well, it really made us smile. Everyone works incredibly hard behind the scenes and it’s always appreciated when that’s recognised. It’s been a pleasure helping with your sale so far. We'll continue to do everything we can to keep things moving and get everything through to completion as smoothly as possible. Thank you again for taking the time to leave such lovely feedback and for recommending us, it’s genuinely appreciated - Lehila

Rated 5 out of 5 stars

Amazing Service. Recommend 100%

Lehila Owen provided us with an amazing level of personalised service.
She made the whole process of selling our property a dream.
I cannot rate her or Hardisty, highly enough

25 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much — I truly appreciate your kind words. It was an absolute pleasure working with you, and I’m so glad I could help make the process a positive one - Lehila

Rated 5 out of 5 stars

Hardisty Estate Agents were always helpful

Hardisty Estate Agents were always available when we needed anything answering within the process of purchasing our house. Roxy went above and beyond to help us with our queries and was always quick to get back to us with clear responses. We were very grateful for Roxy's help with our move.
Thanks again

25 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind words, I’m so glad we got there in the end and I wish you all the best with everything in your new home. Roxy

Rated 5 out of 5 stars

Would highly recommend Hardisty Estate…

Would highly recommend Hardisty Estate Agents. Roxy kept me upto date on the progress of purchasing my flat.

27 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

I’m very pleased we managed to complete so quickly! Thanks for the review, Roxy

Rated 5 out of 5 stars

Roxanne was excellent with updates on…

Roxanne was excellent with updates on how the process was moving along. Very happy with the service and would recommend.

2 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review! We wish you all the best with everything! Roxy

Rated 5 out of 5 stars

I'd recommend them any time

We sold our property in the UK while living abroad. The entire team, but Chloe and Joe in particular, did an amazing job guiding us through all the issues and obstacles that arose. We always felt in good hands and they went the extra mile to help us. Thank you so much!

23 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review! Really glad we got there for you - Joe

Rated 5 out of 5 stars

Outstanding

Luke was absolutely amazing.i can’t thank him enough his professionalism and excellent customer service when buying and selling was exceptional, he went above &beyond to make completion as seamless as possible
Would definitely recommend

22 January 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks so much for the kind words Angela! I'm so glad we could get to the end even after the late hurdles we ran into - Luke

Rated 5 out of 5 stars

Lehila at Hardisty dealt with the sale…

Lehila at Hardisty dealt with the sale of my property and kept me up to date at every stage of the process. She communicated great with ourselves and the buyer of the property which made the process so much easier and everything ran smoothly stress free. Thank you Lehila at Hardisty.

6 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review Danielle, I enjoyed working with you and I hope your new home brings you a lot of happiness - Lehila

Rated 5 out of 5 stars

We recently used this estate agent to buy a house

We recently used this estate agent to purchase our home and had a very positive experience. The team were informative throughout the process, always happy to take our calls, and quick to answer any questions whenever we needed clarification. They were also very proactive in arranging viewings, which helped keep things moving smoothly.

A special mention goes to Ben Crowther, who was our main point of contact. He did a great job keeping us updated, responding promptly, and making the process feel straightforward and well-managed. We’d be happy to recommend this agent to others looking to buy.

25 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for taking the time to leave the review Benedict.
It’s been an absolute pleasure helping you with your purchase so far, and I look forward to seeing everything progress smoothly for you.
All the best - Ben

Rated 5 out of 5 stars

Its not often you can right a good review about an Estate Agent

Its not often you can right a good review about an Estate Agent but i can honestly say, Hardisty in Ilkley have been very professional and consistent in finding a buyer for my house.

They have done viewings 7 days a week and arranged a time that suits the buyer every time they have requested.

They go the extra mile to sell your property and keep you updated after every viewing with feedback.

I would definitely recommend them.

26 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you very much for taking the time to share your experience.

We’re especially pleased to hear your comments, as we know estate agents don’t always receive positive reviews, so it means a great deal that you felt Hardisty in Ilkley provided such a professional and consistent service.

It’s great to know the team were able to accommodate viewings at convenient times and keep you fully updated with feedback throughout the process. We always aim to go the extra mile for our clients, so it’s wonderful to see that reflected in your experience.

Thank you again for your recommendation — we’ll be sure to pass your kind comments on to the Ilkley team.

Rated 5 out of 5 stars

Chloe Harrison took over the sale of my…

Chloe Harrison took over the sale of my father’s house in Skipton. She was always really pleasant, helpful and always quick at getting back to me.

25 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review, I'm so happy we could make the sale that bit easier - Chloe

Rated 5 out of 5 stars

Exemplary Service from a Truly Professional Team

It is very easy to write a five-star review when the service truly is exemplary, and that was absolutely our experience here. From start to the point an offer was agreed, everything felt collaborative, calm and well handled. I cannot think of a single negative thing to say about anyone on the team in Ilkley.
Jack was our designated agent for viewings and, although we never actually met in person, his personality came across clearly in every interaction. He was warm, professional and empathetic, with just the right touch of humour. He struck the perfect balance of being prompt without ever feeling pushy, sociable while respecting boundaries, and always direct and transparent. When we needed guidance, he had thoughtful opinions, but never pressured us.
Every member of staff who showed people around our home was friendly, professional and respectful, and the whole process felt organised and reassuring from beginning to end.
We are genuinely grateful for how smoothly everything was handled and would happily recommend the Ilkley team to anyone looking for an estate agent who combines professionalism with a human touch.

25 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely review, we really appreciate you taking the time to write it. It was a pleasure working with you and I am glad you felt supported throughout the process. I will pass your kind comments on to the rest of the Ilkley team. Wishing you all the best with your next move!

Rated 5 out of 5 stars

Fantastic service, they went above and beyond

Chloe and Joe from Hardisty have been amazing! They say moving house is one of the most stressful times of your life and I don't think we would have got there without them.
Can't recommend them highly enough 😊🤗

23 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review, Emma. It’s not been easy, but I’m chuffed that we managed to get there in the end!! All the best in your new home! Chloe and Joe

Rated 5 out of 5 stars

GM Graham Marshall

Just to say thank you for the professional help we were given in selling of our house. Delighted in the way Ben Crowther organised viewings and kept us updated throughout the sale of the property and helped us regarding any issues or questions with a quick response.Thank you once again

19 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Graham. I’m pleased you’ve been happy with everything so far - Ben

Rated 5 out of 5 stars

Great communication

Great communication, efficient and friendly and on the ball! Would recommend.

19 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the kind review, we're so pleased you had a positive experience! All the best - Hardisty's

Rated 5 out of 5 stars

Great help on the buying process

I used Hardisty to help purchase a house they were selling.
I rang up and initially spoke to Ben Crowther who arranged a viewing for me and my partner within a couple of days.
He helped and guided us through the buying process and helped us make an offer resulting in us having it accepted.
I would like to personally thank him for being professional, approachable and helping us successfully secure our new house.

19 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Rob. It’s been a pleasure helping you both so far and I wish you all the best with the conveyancing process – Ben

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