While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Downloaded today, Haven't used yet, but reading reviews, "Evri sending parcels all round the countryside, Haru kept customer up to date", ! Don't people track their own parcels? I certainly do....... See more

Company replied

Rated 5 out of 5 stars

I bought a really unique piece for an affordable price on Haru. Super fast shipping to France (without customs taxes) packaging, customer service: 10/10. I strongly recommend. My best choice for thr... See more

Rated 4 out of 5 stars

Haven’t had my parcel in 9 days, struggling to get any response from the company to explain why, despite 3 attempts to reach anyone… difficult to give a good review really UPDATE: since this review... See more

Company replied

Rated 1 out of 5 stars

Tried to sell 3 orders of brand new PANGAIA joggers/hoodies, totalled to around £500, earliest arrived over 2 weeks ago. App is now inaccessible giving error codes when trying to see orders. 1 of the... See more

Company details

  1. Second-hand Clothing Shop

Written by the company

Haru is the quickest way to to sell your clothes for cash. Upload your items in seconds, not minutes. Get paid in days, not weeks. Download the app to start selling in seconds!


Contact info

3.4

Average

TrustScore 3.5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

35p for a like new levi hoodie 😆 🤣 i…

35p for a like new levi hoodie 😆 🤣 i would be swapping that for a fredo chocolate bar 😆 🤣 but I will be fair alot of stuff they have quoted pretty good sent my first box of clothes and Been quoted 80£ time will tell if that's what I will get or close to it.

7 January 2025
Unprompted review
Haru logo

Reply from Haru

Hey Kieran,

We appreciate your sense of humor! While we understand that the offer may seem low, our prices are based on real market data, and sometimes certain items may not fetch the expected value. We’re always working to improve, so thank you for sharing your thoughts!

The Haru Team

Rated 1 out of 5 stars

No thanks.

Well after seeing some enticing promo videos I decided to give Haru a chance.
I listed a coat ,and a brand new labelled tshirt with tags.When it came to the moment I was waiting for ,it totalled peanuts.
Sorry I won't be using this app,I believe it's just taking advantage of people.

23 December 2024
Unprompted review
Haru logo

Reply from Haru

Hey,

Thank you for sharing your feedback. We’re sorry to hear that the offers didn’t meet your expectations. Our prices are based on real market data, which can vary. Haru is best suited for those looking to sell in bulk, but we understand it might not be the right fit for everyone. We appreciate your input and wish you the best!

The Haru Team

Rated 5 out of 5 stars

Interesting experience with Haru

Interesting experience with Haru. 2 parcels went missing (due to Evri not Haru).

Haru customer services (Naomi) absolutely first class; kept me updated the whole way & ensured items were paid out; took responsibility for raising issue with Evri and just very keen to ensure a positive resolution.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

I made £307.84 from 29 items and it took me 90 minutes.

I have seen mixed reviews about this app (mainly in relation to the prices) and I can understand why after using it BUT 100%, I am a fan as it did exactly what I needed it to do. My aim was to do a clear out of my wardrobe (clothes and shoes). I would normally just take things to a charity shop but I knew I had items that would be worth something, and if I could get some money back for them - even better. There was no way I was going to take the time I would need to start uploading items to Vinted, I wish I was that person, but I am not. I had literally been looking at the piles of clothes in my room, for my sanity, I just needed rid. I wanted to give the app the fairest chance I could, so I scanned every single item I was considering moving on. I was getting offers of less than a £1 for some items, but you know what - fair enough, these were the items I was happy to take to a charity shop anyways, where I would have been happy to receive zero. For the items that I did sell, most of the prices were between £6 - £10, with the best offers being £69.97, £31.71 and £21.82 (for a couple of coats and a pair of trainers). In the end I sent two boxes to Haru, made £300 and sent two bags to a Charity shop, all in an evenings work. I appreciate it's not for everyone, but that is a serious win for me. If I had of uploaded all the items on Vinted which I put through Haru perhaps I could have got more money for my items ... but to do that feels like mega effort to me, without the guarantee that I will actually get any money for my items that I take the time to upload. Haru is literally - picture, get price, picture, get price etc, it's actually almost fun and because it's fast, it doesn't take long for the value of your basket to climb up, even if it's smallish numbers along the way.

18 November 2024
Unprompted review
Haru logo

Reply from Haru

Hi Esther, thank you so much for your thoughtful and detailed review! We’re delighted that Haru helped you tackle your wardrobe clear-out quickly and effectively—it’s great to hear how the app made the process so seamless for you. The fact that you turned your efforts into £300 while donating additional items to charity is a fantastic outcome, and we’re so pleased we could be a part of that.

We completely understand your perspective on pricing and appreciate your honest take. Balancing speed and convenience with pricing can be tricky, but your example of scanning everything to maximise your return really shows how to make the most of Haru. It’s great to hear you found the app’s process intuitive, almost fun, and perfect for your needs.

Thank you again for sharing your experience—it’s inspiring to see how Haru can support different goals like yours, and we’re so grateful for your support!

Rated 2 out of 5 stars

I don't like leaving bad reviews but…

I don't like leaving bad reviews but I've tried to upload my items but it keeps saying oops that didn't work, please help am I doing something wrong

24 November 2024
Unprompted review
Haru logo

Reply from Haru

We’re sorry to hear you’re having trouble uploading your items. Could you please reach out to us at support@haru.co.uk? Our team will be happy to look into this for you and help get things sorted as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience!

Rated 1 out of 5 stars

Haru worst service

I have had the worst service from haru and there delivery team evri. I have explained to them countless of times that my package has gone missing which they no but still trying to long it out it's now been over 10days they have not got my package and I have not got any money from them. Very poor service from both haru and wvri and to be honest I won't be using you guys again as you are not for your customers. I explained how I use to work for evri and no how the system is I explained they lost the package but keep on stating that the package is being processed at there hub honesty it does not take over a week for a damm package to be processed no matter what. I have been told by naomi who I have been dealing with that Monday if nothing I will be paid out. Which I no is a lie because she confirmed yesterday we are now going to wait till package come there is no movement on the package evri is just update the day and time but package has no movement. Naomi customer service I want my money or will take this further I'm not to be played with thanks.

11 November 2024
Unprompted review
Haru logo

Reply from Haru

Hey Daniel, thank you for reaching out, and I sincerely apologise for the frustration and inconvenience this situation has caused. We understand how disappointing it can be to experience delays with your parcel.

Evri has been experiencing significant delays, as they noted on their website, and this has unfortunately impacted many customers, including yourself. Due to the ongoing issues and delays, we’ve made the decision to move away from Evri and partner with Royal Mail for future shipments, aiming to provide a more reliable service for everyone.

Regarding your parcel, Evri’s policy is to consider a parcel lost if there has been no movement for five consecutive working days. When we previously discussed your payment, the parcel’s tracking showed updates indicating it was still on its way to us. Based on Evri’s guidelines, and with the recent tracking updates, we must operate under the assumption that it is still in transit unless it shows otherwise or exceeds their five-day threshold for inactivity.

I appreciate your insight and experience with Evri, and I thank you for sharing your knowledge. We’re constantly working to improve our processes and communication, especially during challenging times like this. Please know we’re doing everything we can to resolve this for you as soon as possible.

Thank you for your patience and understanding as we work through this. If you have any further concerns, don’t hesitate to let me know.

Best regards,
Naomi

Rated 5 out of 5 stars

The App was super easy to use

The App was super easy to use, hassle free and convenient. It has made selling my clothes a smoother process, freeing up time instead of having to list everything individual. Haru, thank you!

5 November 2024
Unprompted review
Haru logo

Reply from Haru

Thank you for your wonderful feedback! We're so glad the app made selling your clothes hassle-free and convenient. Saving you time and simplifying the process is exactly what we aim for. Thank you for choosing Haru!

Rated 1 out of 5 stars

Hi,i send parcel but 3-4 item not count…

Hi,i send parcel but 3-4 item not count haru,and payment is less It's oky,payment show paid but i didn’t receive any payment,i email haru but email didn’t receive,thanks haru for payment but i didn’t receive my full payment,my few item missing it’s oky but they need to pay full payment but i receive only half payment.

19 November 2024
Unprompted review
Haru logo

Reply from Haru

Hey Fathema, we haven't received any contact from yourself. Please reach out to us at support@haru.co.uk. I’m happy to confirm that your payout was processed and should have reached your bank account this morning. Please note that transactions can take a few working days to clear. Thank you

Rated 4 out of 5 stars

If patience is a virtue

If patience is a virtue, then Haru deserves a medal for guiding me through an EVRI-induced test of it. My parcel went on an unplanned, scenic tour of the country (thanks, EVRI!), but Haru’s customer service skills were nothing short of heroic. Despite my mounting frustration, Haru kept me calm with timely updates and a reassuring attitude that was practically zen-level.

Every message from Haru felt like a digital cup of tea: warm, soothing, and exactly what I needed while waiting for EVRI to finally locate my wayward package. In the end, Haru made the wait bearable.. and that deserves five stars, even if EVRI deserves none!

14 November 2024
Unprompted review
Haru logo

Reply from Haru

Thank you so much for your kind words and patience throughout the process! We’re so sorry that your parcel had an extended adventure, but we’re thrilled to hear that our team was able to support you along the way. We truly appreciate your understanding and the five-star review—it means the world to us.

While we can’t promise to tame EVRI, we can promise to continue doing everything we can to provide the best service possible. Thanks again for sticking with us, and we hope to make your next experience smooth and hassle-free!

Rated 2 out of 5 stars

It’s been two weeks since I shipped out…

It’s been two weeks since I shipped out my Jordan 4 black cats I have had no response to were my shoes are or wether they have been received by Haru or not it’s only saying shipped on the app but when I put the log in details onto the evri tracker website for parcels it’s saying my parcel can not be found so I very confused and worried due to my shoes not being located and my payment not being put into my account after 2 weeks is this a scam ?

11 November 2024
Unprompted review
Haru logo

Reply from Haru

Hey Sakeena, we've received your parcels, we're awaiting a response from you from the 14/11/24 - Please reach out to us so we can help you further. Thank you

Rated 1 out of 5 stars

I sent two items and only 1 is saying…

I sent two items and only 1 is saying received and the contact email on the app keeps bouncing back as it doesn’t exist

8 November 2024
Unprompted review
Haru logo

Reply from Haru

We’re very sorry to hear you've been having trouble with our emails. Unfortunately, we couldn’t locate anyone by the name Ria Jones in our system. If you could reach out to us directly at support@haru.co.uk, we’d be happy to assist you right away. Thank you for your patience!

Rated 5 out of 5 stars

First parcel

Excellent experience, quick to upload the items, got paid, Naomi answered to all my questions *****I am very happy!

15 October 2024
Unprompted review
Haru logo

Reply from Haru

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a smooth experience and that Naomi was able to assist with your questions. We’re here anytime you need, and we look forward to helping you with more items in the future!

Rated 5 out of 5 stars

Please Help!

On the 31st of October, my car got broken in to and a suitcase filled with my clothes was stolen... Suitcase below is a Grey EastPak Suitcase. This was on Upper Market Street in Hove.

The thieves may be looking to turn it and make money fast.

The clothes were largely Abercrombie and Fitch and All Saints.

I'm offering £2000 for the safe return of all my items and my suitcase, if someone does try to sell it to you - please could you let me know? I will buy it off you!

Notable Items include a Lucy And Yak Terracotta Red Jumper, 4 Pairs of Abercrombie and Fitch Denim Shorts and A Massive Green and White Floral Dress.

Please please please I'm desperate!

31 October 2024
Unprompted review
Haru logo

Reply from Haru

Hey Dasha, we've reached out to you via email. Thank you!

Rated 5 out of 5 stars

A lot easier than selling yourself

I used this app to clear out my wardrobe. Had a load of items that I was planning to sell on Vinted & depop, but never found the time. It was quick & easy with Haru. Probably could have made a bit more money selling myself but was happy to take their offer to save time listing the products, dealing with buyers and multiple trips to the post office and also just to get the cash fast as opposed to waiting for the items to sell. Will 100% use it again. Got paid out as soon as they received my items.

19 October 2024
Unprompted review
Haru logo

Reply from Haru

Thanks so much, Richard! We’re thrilled to hear that Haru made clearing out your wardrobe easier and saved you time. We totally get the value of a quick and simple process, and it’s great to know our service delivered that for you. Looking forward to helping you with your next clear-out!

Rated 5 out of 5 stars

Highly recommend

Amazing service as always. Helped me clear out my closet a little with buying off me in bulk which was a great offer. Nice easy transaction. Shout out to Naomi, always will go out of her way to help. If you’re selling anything don’t hesitate sell them here.

31 October 2024
Unprompted review
Haru logo

Reply from Haru

Thank you so much, Dave! I’m thrilled to hear Haru could help with your closet clear-out and that the bulk offer worked well for you. It’s always a pleasure to assist and make things easy. Looking forward to helping with your next round of items!

Rated 5 out of 5 stars

Finally, a quick and easy way to trade-in clothing

Sent 4 bags of clothes to Haru now. Loads of stuff I couldn't get sold on Vinted and I got paid in a few days. Delighted this service exists!

31 October 2024
Unprompted review
Haru logo

Reply from Haru

Thanks a ton, Sam! We're so glad to hear Haru could help you clear out those items and get you paid quickly. Can’t wait to help you with your next batch!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look