Harvey Norman United Kingdom Reviews 

Be warned! This company advertise items online that they no longer sell, accept instant payment but then take 5 days to refund you, do NOT purchase from them

as with many other people they are allowing orders on stock they don't have. Then tried up selling me to another item which is almost double the price. When checked the first item is still listed on their site. Requested refund to which they say they are taking care off now. But, could take them 5 days to process. Hopefully it will be initiated with haste but going by other reviews I doubt it. As this has happened with many others I wonder if doing the "abate and switch" con is just part of their business plan

Excellent prompt service and good advice on the correct product from Hamza in Sutton Coldfield

Bought a TV from Sutton Coldfield branch. Sales lady was exceptionally knowledgeable and helpful. £130 cheaper than everywhere else. Delivered free to the timescale promised. Couldn’t ask for more really.

Walked around the Sutton Coldfield store looking at televisions. Maya asked us if we would like her to explain the differences and features of the TV’s. She recommended a Sony oled TV - which we liked. She advised us that it was probably a better buy for us than the more expensive model. Refreshing to have a store staff member take the time to show us the products and not automatically try to sell us the most expensive model. Maya then demonstrated a sound bar that she thought would be a good upgrade to the package - and it was, so we bought that as well. Maya checked the prices of other retailers and she discounted the sound bar to match the price of the cheapest retailer. Price included a 5 year warranty and free delivery. A pleasant, no rush, no pressure retail experience in a lovely bright new store. 10/10 Maya

Tax was very helpful in sorting out the Apple Watch

He was very helpful

Ordered a dining table on the 2nd May - confirmed a 13 day delay…

After 8 weeks of chasing for updates I finally get a delivery date of 27th June to then have to call the store again for a delivery update as no communication from the delivery company on the specific day!

After several phone calls I then get updated that the table has a leg missing so we will need to wait a couple of weeks for delivery yet again. About 10 minutes after this call I then receive another call and get advised that the table has been discontinued and is no longer available so offered full refund! ..not one apology the whole time..

The general service and communication has been awful and I will not be returning to purchase any other items from your store

Outstanding service at this store. Excellent layout, variety, knowledge and helpful staff. Nothing was too much for the staff. They helped me so much. Usman on electrical you were exceptional. He really knew his stuff, he gave Excellent advice a few things I knew and he said exactly the same and more about the product I was thinking. I was very impressed and I'm truly happy with my purchase. I got help off another member of staff too a lady and she wqs brilliant too, she knew there was something I had my eye on and I was unsure and she gave me the confidence in why its a good product and good price and she was right. Again im so pleased with my purchase. I just loved the enthusiasm of the staff here. They were genuinely Happy to help. They didnt force, they gave the right amount of information then said you have time to think about it and come back if you have any more questions. I loved that. Harvey Norman your lucky to have wonderful staff and once again Usman on Electrical: if ever you can read this, I’m so pleased with my TV! It was the better choice for what I wanted. Thank you!
PS- Delievery was Outstanding too from the communication, timing anf drivers/delivery guys. Your great too.
Overall Excellent Experience

Had the pleasure of meeting Ewa. A lovely team member of harvey Norman at boucher. Went in for a browse and found a lovely Huawei watch. Ewa served us. 5* service. Knew all about the watch. Extremely helpful. Definitely a great team member. Also many thanks to Craig the manager 👍 June & Geraldine

Guys were great
Liked the live tracking

I visited the Holywood store with my young grandson. We were welcomed but not hassled as we browsed and tried out a great range of recliner chairs.
Kevin was a very caring helpful member of staff who served us when required, explaining everything in great detail.
The chair we purchased was delivered by 2 very kind and helpful young men. I was able to track the van so I had no need to sit in all morning. Thank you to all!

I recently bought an air conditioning unit; it was the last one they had, a display model, and I was keen to get it installed before the latest heat wave, as my 91-year-old Dad said he was worried about the extreme heat.

I spoke to Maya about how I could get it delivered the next day.

At a personal inconvenience to her, she made sure I had the unit the same day.

Dad was delighted, and so was I.

I highly recommend Harvey Norman, and will look to them for future purchases.

Orders arrived ahead of time choice of delivery dates
Given an approximate delivery time.

Great customer service from Darianna. She helped me purchase a new fitness watch. As it was not available in store, she kindly ordered it from another store and it arrived on the day expected. New store is fab. Good selection of home products and really welcome addition to the high street.

The 2 men who delivered my item where very friendly and efficient

The Staff member, Grey, at Sutton Coldfield store, went out of her way to be helpful & friendly. A great experience.

Maya processed my order quickly and very efficiently and also beside emailing she phoned to make sure all was OK.
I just wish all sales people were as attentive and helpful.

Staff knowledge and friendliness in store helped us to choose the right bed and sofas for us.The delivery staff were also excellent, they arrived on time, built the bed and sofa efficiently, they were friendly and professional. We’re delighted with the outstanding customer service from start to finish. Highly recommend!

Able to reserve with a 10% deposit and pick up in store. Great as it was to get a Dyson fan, needed urgently! All staff so friendly and Grace super helpful and also offered to carry it to my car. Park in Gracechurch level 1 and there is a door direct from the car park into the store. Will definitely be back.