Harvey Norman Ireland - Naas Reviews 

757
TrustScore 4.5 out of 5

4.5

Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE


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Rated 5 out of 5 stars

Ben was at hand to assist me with the kiosk navigating as i would not be the best at computers. He was very helpful in ensuring my order met my needs for photo sizes and quality. The waiting time for... See more

Company replied

Rated 5 out of 5 stars

We bought several electrical items in Harvey Norman , Naas recently. A young man called Gregg helped us. To say he was the most helpful, courteous assistant!. He answered every question we had, nothin... See more

Company replied

Rated 5 out of 5 stars

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the r... See more

Company replied

Rated 1 out of 5 stars

The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland - Naas

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Ireland

  • 045 907700

4.5

Excellent

TrustScore 4.5 out of 5

757 reviews

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1-star

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4.5

All reviews

(757)

9,021 reviews in the last 12 months

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Rated 5 out of 5 stars

great customer service

I ordered a PC for click and collect at the nearest location to me, the website said it was out of stock in that location which was fine! I placed the order and within 15 minutes a HN employee rang me to confirm that i was aware there would be a delay in getting the PC delivered to the store.

18 February 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Bobbie,

We appreciate you taking the time to share your experience. We're glad to hear that our team promptly contacted you regarding the delivery timeframe for your PC. Thank you for your order!

Many thanks,
Katie.

Rated 1 out of 5 stars

Escooter

Ordered a escooter online previous day was sent a email ready to collect the next day went to Harvey Norman Store Naas Co Kildare and I gave a reply I was on my way to the click and collect point and was sent a message item would be delivered in 15 minutes after over a half hour of waiting and went to customer service and made a query about order I was sent to 3 different sections and eventually found the correct section staff had no clue about click and collect after talking with them and was then given the product no apology no help with carrying the escooter out it was heavy after this experience wouldn't be ordering again from Harvey Norman shocking service

21 February 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Francis,

We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with your click and collect order. The issues you encountered with communication, locating your order, and the lack of assistance are not the standards we aim to provide. We'll address this internally to improve our service.

Many thanks,
Katie.

Rated 3 out of 5 stars

We normally buy in store but this time…

We normally buy in store but this time we ordered online and for delivery to car . I ticked all the relevant boxes.Notified HN when we arrived at the nominated spot but after 35 mins waiting ( with no call to say theres a delay etc )we decided to go in and pick it up ourselves. So wont be booking delivery to car again.

15 February 2026
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Reply from Harvey Norman Ireland - Naas

Hi Kieran,

We appreciate you taking the time to share your experience. We're sorry your delivery to car order didn't go as smoothly as it should have, and for the delay you experienced. We'll review what happened to improve our service.

Many thanks,
Katie.

Rated 5 out of 5 stars

Fast

Fast, great communication exactly what I ordered and great customer service

19 February 2026
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Reply from Harvey Norman Ireland - Naas

Hi Mluleki,

We appreciate you sharing your feedback. We are so happy to hear you were pleased with the fast delivery, great communication, and great service!

Kind Regards,
James

Rated 5 out of 5 stars

Really effficient

Really effficient, quick delivery. The delivery driver was very helpful too.

9 February 2026
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Reply from Harvey Norman Ireland - Naas

Hi Claire,

We appreciate you taking the time to share your feedback. We're so happy to hear about the efficient delivery and helpful driver!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Lovely staff and very friendly and…

Lovely staff and very friendly and helpful. Couldn't have been nicer with the delivery instructions and the flexibility is fantastic.

12 February 2026
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Reply from Harvey Norman Ireland - Naas

Hi Tara,

We appreciate you sharing your experience! We're happy to hear that our staff was friendly and helpful and that you were pleased with our delivery flexibility and instructions.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I am a long time customer and over the…

I am a long time customer and over the years I have purchase many items from large items such as kitchen equipment to computer cables. Staff have always been very helpful and I am very happy with prices of the many purchases bought in my local store in Naas.

This time I bought a Canon Printer at a great price, very happy.

6 February 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi James,

We're happy to hear that you've consistently had positive experiences with our staff and prices over the years. We're so glad you're pleased with your new Canon printer and appreciate your continued patronage at our Naas store. Thanks for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Electric Oven

I was disappointed there was a 4 weeks delay

30 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Ena,

We regret to learn about the 4 weeks delay and any inconvenience caused. We appreciate your feedback and we'll investigate this issue.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Great product very efficient delivery and service. My first time to purchase from Harvey Norman website. Delighted with product and great price.

1 February 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Colette,

We're happy to hear that you are delighted with your first purchase on our website, the product, and the efficient delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 2 out of 5 stars

had to chase them after paying over…

had to chase them after paying over 6000 euro for appliances, really bad for calling back with delivery dates

15 June 2025
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Billy,

We regret to hear about the experience that you had when following up on your appliance delivery. If you could please email our customer support team the details at "customer@support.harveynorman.ie", they will be able to look into this for you. Thank you for bringing this to our attention.

Kind Regards,
James

Rated 5 out of 5 stars

Easy to order from your web page

Easy to order from your web page. Fast delivery, very prompt. Very happy with my purchase.

31 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Gwen,

We're happy you found our webpage easy to use and that you received your order quickly. We appreciate your positive feedback and are glad you're happy!

Kind Regards,
James

Rated 5 out of 5 stars

excellent experience on the website

excellent experience on the website, product description very detailed, easy to buy, quick response! GREAT

1 February 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Francine,

We're delighted you had such a great experience on our website. It's wonderful to hear that you found the product descriptions detailed and the response quick!

Kind Regards,
James

Rated 5 out of 5 stars

Great customer service

Had an issue with initial delivery.. Was quickly resolved without any issues

5 February 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Colm,

We appreciate you bringing the delivery issue to our attention. We are happy to hear that everything was quickly resolved for you. Thank you!

Kind Regards,
James

Rated 5 out of 5 stars

Mattress delivery

The two guys were very fast and pleasant to deal with

4 February 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Terry,

We appreciate you sharing your positive experience! We are so glad the team was fast and pleasant to work with for you.

Kind Regards,
James

Rated 3 out of 5 stars

Delivery 1 good guy 1 bad guy

There were 2 guys that delivered our furniture one was so lovely. Tall guy really nice. The other chap not sure of his name but had ginger hair. He was so rude. He was annoyed with Harvey Norman in Naas as they charged us for removal of five seater when in fact he said it’s a 6 seater again not our fault. I’m sure if he contacted HN they would have sorted it but he was so rude and cursing constantly. I understand he probably having a bad day and annoyed with HN in Naas but wasn’t our fault and he was so unprofessional. The other chap was amazing. He was lovely and apologised for his colleagues rude behaviour. The girl in HN that dealt with us Diane was amazing and would highly recommend her. She went over and above for us.

5 February 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Nicola,

We appreciate you sharing your delivery experience. We're sorry one of our team members was unprofessional during the delivery. We're glad the other delivery team member acted kindly and that you were pleased with the service you received from our team member in-store. We'll address your concerns internally with the relevant teams

Kind Regards,
James

Rated 5 out of 5 stars

Good price and very good costumers…

Good price and very good costumers service

14 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Patrycja,

We appreciate you taking the time to share your feedback. We are so glad that you found our prices and service to be of a high standard.

Kind Regards,
Kevin

Rated 5 out of 5 stars

A lovely young girl served me and was…

A lovely young girl served me and was very helpful

25 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Imelda,

We appreciate you sharing your experience. We're so glad to hear that you received helpful service from our staff.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The delivery guy kept to time and was…

The delivery guy kept to time and was also quick with the installation. He was courteous too.

27 January 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Eric,

We appreciate you sharing your feedback. We're so happy to hear that our delivery team was on time, quick with the installation, and courteous!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Easy and straight fowerd updated…

Easy and straight fowerd updated regularly on delivery

20 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Franco,

We're happy to hear that you found our delivery updates easy to follow. We appreciate your positive feedback and are grateful for your time.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Excellent service - quick delivery. Although my expensive purchase did end up on the next door neighbours porch but that’s down to Dpd

19 January 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Fiona,

We're happy to hear that you received excellent service and quick delivery! We appreciate your positive feedback and are sorry to hear about the delivery issue.

Kind Regards,
James

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