HattonGardenJeweller Reviews 

185
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers are especially thrilled with the staff, describing them as welcoming, patient, and incredibly knowledgeable when helping design custom rings. Buyers truly love the personalized, unhurried appointments that make every visit feel special and thoroughly engaging from start to finish. Consumers frequently highlight the stunning craftsmanship and exceptional quality of the bespoke jewellery created by the team. People also appreciate the fast and efficient service, noting that quick resizing and repairs are handled smoothly. Many buyers mention they will definitely return for future purchases and gladly recommend the business to friends.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable throughout the design process.... See more

Service

Users describe positive interactions with service, highlighting a knowledgeable, attentive, and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting the remarkable craftsmanship and... See more

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting faultless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first came here to get my engagement ring resized and have since been back to commission our wedding bands, and some other jewellery advice. The appointment only format means that the time and consu... See more

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied


Company details

  1. #25 of 91 best companies in Jewellery Designer
  2. #11 of 16 best companies in Diamond Dealer
  3. #43 of 112 best companies in Jeweller
  4. #17 of 48 best companies in Jewellery manufacturer
  5. #17 of 29 best companies in Jewellery Repair Service
  6. #94 of 291 best companies in Jewellery shop

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

Promotion box for HattonGardenJeweller

Create your perfect engagement ring

Let's design a truly unique ring together

4.9

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(185)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round great experience and customer service

Went to Laz as my first appointment and had a really enjoyable experience. Very personable, took the time to explain everything I needed to know about diamonds and engagement rings. All felt very comfortable which made for a good experience whilst buying something so important. Knew his stuff, delivered on time and really can't fault at all. Both my consultations we had a great chat and I highly recommend!

8 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you, Joe!
So nice to know you felt comfortable with us! It means so much to us! We understand the importance of the purchase and only ever aim to well inform our customers and make the process as comfortable as possible..
Laz & HGJ Team

Rated 5 out of 5 stars

Excellent customer service and a fast…

Excellent customer service and a fast turnaround on a tricky job! I'll definitely return for more work here. Trustworthy and great value!

22 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review; we really appreciate it!

Rated 5 out of 5 stars

Amazing customer service!

The level of customer service was excellent! I really appreciated how they took care and time in crafting the perfect ring for my wedding, whilst updating me with the process or any changes along the way. It was a pleasure to have my ring worked on by them!

6 January 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us such a lovely review! We always work hard to achieve the best quality and service for our customers.. and we appreciate it so much when we see your feedback!

Laz & Team HGJ

Rated 5 out of 5 stars

Really nice experience for a custom…

Really nice experience for a custom interlocking ring. Really happy with the output and process. Easy to do business with!

14 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for the kind review. Hearing we are easy to do business with means a lot to us!... We were so happy with the outcome of the unique interlocking ring and ever so happy you were too!
HGJ Team..

Rated 5 out of 5 stars

10/10

Have had my claddagh ring for over 10 years and in that time it had bent out of shape and lost its shine. Gave it to Laz for a spruce and he did a perfect job of restoring it back to how it was when it was brand new. So happy with it!

22 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave a review.. We are here to assist with any type of repair, its so satisfying for us to see customers' reactions to restored pieces of jewellery!

Laz

Rated 5 out of 5 stars

Stunning craftsmanship, a truely pleasurable experiance.

I wanted to surprise my wife with a beautiful ring. Meeting Laz was an amazing experience, he talked me through everything, explaining every detail of the process, putting my mind at ease. His patience and knowledge are amazing. The ring was delivered at the agreed time, and the wife was blown away by the perfect craftsmanship. Over the years, Laz has become the only jeweller I would ever go to in Hatton Garden, (or anywhere else in the world!) He has produced some beautiful pieces for us. The Kunzite and diamond ring he made for her twenty years ago, has stood the test of time, it looks as good today as it was when first made. Thank you Laz, you are a true gentleman and a man of your word, definitely coming back. Best wishes to you and your team, David.

22 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

David! Wow thank you so much for your very kind words... it's been an absolute pleasure working with you over the years!

Laz

Rated 5 out of 5 stars

The perfect experience and the perfect ring!!

Laz's customer service was absolutely phenomenal. He spent a lot of time with me and my fiancée to pick out the perfect diamond and setting.

We ended up with the most beautiful ring and couldn't have had a better experience picking it out.

We will definitely be back for wedding bands!!

3 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave such a lovely review! We appreciate it! It was a pleasure working with you both to achieve a gorgeous ring, Looking forward to working with you on the wedding bands..

Laz & Team HGJ

Rated 5 out of 5 stars

Over the moon!

Laz worked with us to reset the diamond from my engagement ring into a new design which we are absolutely over the moon with. Laz’s knowledge and experience are invaluable and we definitely got the best deal. The new ring was made in house and we were kept updated on the process throughout. We are so pleased with the new ring and will certainly use Hatton Garden Jeweller and Laz for any future jewellery- thank you

25 October 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you, Ashley! we really appreciate you taking the time to leave us such a nice review, it was a pleasure working with you and a very satisfying outcome.

Laz & HGJ Team

Rated 5 out of 5 stars

Amazing service from start to finish

We had our engagement ring bespoke made by HGJ
Laz and the team were fantastic,
After going to literally a dozen shops In Hatton garden , over 5 weeks -
I found HGJ
Laz was extremely helpful, he was able to suggest designs we hadn’t seen before and showed beautiful diamonds - he gave a tour around the workshop which was fun!
Was so nice to see that our rings would be made in house.
. After 2 visits to Laz and the team at HGJ we finally settled on a design
Which I was delighted with!
The service and quality was exceptional.
Will be using Laz and team for the wedding bands and anything else jewellery related i won’t be going anywhere else.

20 December 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave such a lovely review!
we understand how choosing the perfect ring can be challenging particularly when people are looking for something unusual -we love a challenge here.

Warm regards'

Laz & The HGJ Team

Rated 5 out of 5 stars

Laz was a top bloke

Laz was a top bloke - very helpful

9 January 2025
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for your kind comments Tom!
looking forward to seeing again next week..

Laz

Rated 5 out of 5 stars

Best bespoke rings in Hatton gardens!

I used Laz in Hatton gardens for my engagement ring and wedding bands. The service he gave was next to none. Using his knowledge to explain the difference in diamonds to the bands needed everything was excellent and helped me pick my bespoke designs. Everything was made to the highest standard and all done in house. He also kept me updated the whole time about what was happening. I could not recommend Laz enough.

2 September 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you Tom! Always a pleasure working with you!

Rated 5 out of 5 stars

Incredible One Of A Kind Engagement Ring

An absolutely incredible experience. Knowing my (now thankfully) fiance, I didn't want to just go to a shop and buy an off the shelf ring. I had a specific idea in mind, and didn't want to settle for less.
After some recommendations, and reading reviews, I came to the HGJ team with some ideas and image examples.
From that point onwards I was provided with above and beyond service from Laz, and the whole team, that made the ring a reality.
During the design phase, I was given professional advice and clear explanation of options throughout.
Then it came to making the design a reality. The effort that team went to aqcuiring the unique central stone (too long a story to get into) showed a dedication and love of their work which is seldom seen.
The finished article exceeded my expectations.
In summary, I will always go to Laz and HGJ for any work in the future, and would recommend to my friends and family without hesitation.

14 June 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Robert. Thank you so much for such a lovely review, yes a long story indeed! it certainly was a journey! but well worth the time and effort put in.
we do love a challenge here : )

Laz

Rated 5 out of 5 stars

Been using Laz for all my wife’s…

Been using Laz for all my wife’s Jewlery for many years, great service and eye for detail in everything I have asked them to make.
Would not go anywhere else, thanks for your help and going above and beyond for my order at Christmas.

6 December 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Paul , Thank you so much for taking the time to leave us a lovely review! we really appreciate you and your custom over the years!

Laz

Rated 5 out of 5 stars

Thank you Laz

Wow, what can I say. Meeting Laz (lovely guy)he filled me with confidence, he guided us through each stage of the design, why some mounts work with certain diamonds with an explanation why he recomended a certain way to design the ring. Once the design was agreed he then actually made it in house (I mean by hand) by his craftsmen in his workshop, something I'd guess not many of us will ever get to see, from a concept to reality, an amazing experience, honest and the best price we got quoted

21 December 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave such a lovely review! was a pleasure working with you to achieve the perfect ring!
we look forward to assisting you again in the future.

Laz

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier, Laz was super passionate about helping me and guiding me through all different styles I could choose, I came in to the workshop which is super smart and Laz walked me through different examples. I would 10000% recommend to anyone looking to propose. My fiancé said yes to top it off. Thank you for all your help.

4 January 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Congratulations!! And thank you so much for taking the time to leave such a kind review... it's always very special to us to receive such reviews!

Laz

Rated 5 out of 5 stars

Stunning rings and wonderful experience

Vincent was brilliant. He made both the rings I wanted, kept me updated with photos of work in progress and they were delivered securely and quickly. He was knowledgeable, patient and I would thoroughly recommend him and his beautiful jewellery; future heirlooms have been carefully made and the rings are absolutely stunning. I would not use anyone else.

10 December 2024
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you! for taking the time to leave us such a lovely review, we take pride in taking our time to produce the perfect items.

Vincent & the HGJ team

Rated 5 out of 5 stars

My Fiancé and I had a fantastic…

My Fiancé and I had a fantastic experience with Vincent choosing my engagement ring together. He was so helpful and accommodating and very knowledgeable and selected some fantastic diamonds for us to look at. We are both thrilled with the outcome. Thank you Vincent, couldn’t recommend HGJ more!

12 August 2024
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave us such a kind review its always a pleasure for us to work with our customers to achieve the perfect outcome

Vincent & the HGJ Team

Rated 5 out of 5 stars

Beautiful designed emerald engagement ring

Vincent made the whole process from making an appointment to selecting the gem, ring type and then size adjustment easy to arrange. He explained the process, different gem types and has good knowledge and experience. I was able to select the exact gem to be used and they complete the work in house. That's important to me as I know the work will be of good quality, with friendly, experienced and helpful staff. The ring turned out more beautiful than I imagined. I am really pleased with the end product, my new fiance loves it too. I wanted something a little different and I am grateful for Vincent's advice around the perfect ring. I'll definitely be returning for the wedding bands.

8 August 2024
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us such a lovely review! we look forward to assisting in the future!

Vincent

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look