HattonGardenJeweller Reviews 

Fast track service, from the purchasing to the delivery!

Vincent was excellent throughout the process, providing all the insight I needed to create a lovely ring, which my other half loved.

I’d like to thank Vincent for being patient helpful and as friendly as possible throughout the entire process. I wanted an engagement ring and had a good idea what I wanted but needed some help choosing a diamond. Vincent went through everything I needed to know and then sourced the diamond. When I saw the finished product I was so happy and more importantly, my now fiancé, is blown away with it. I have had to go back twice to get it resized and it has not been a problem for Vincent and his team. I will be recommending Vincent to anyone who asks.

Had a really good experience purchasing my wedding band. Vincent was very patient whilst I spent around 30 minutes trying to decide between gold and platinum.

Also by far the best value I saw at Hatton Garden.

Would recommend!

Had a top experience with Vince and his team with our wedding rings. Vince was super friendly and helpful and competitive in price. Couldn't fault them!

Absolute Class!
Vince is a top guy and dealt with my unusual bespoke piece very very well! Exceeded my expectations ten fold. He’s a good laugh and knows how to project your jewellery visions into reality no matter how obscure or intricate they are! Would 100% recommend him to anyone looking for any complexity of bespoke jewellery!

Vincent helped recreate a ring of huge sentimental value (a replacement for one i had lost). He spent lots of time going through the design, size of diamonds, and fit etc to make sure it was perfect. He & his team really went above and beyond to help make a beautiful piece of jewellery. It took a few iterations, and he was really patient and truly wanted to get it spot on for me. I really trust him & think he's a very reliable and honest jeweller.

Vincent was outstanding, guiding both my fiancee and myself through the process of choosing a stone and creating a ring. We were thrilled with the final result, it's better than what she thought she wanted! Highly recommended

Vincent was extremely helpful in helping me decide how to remodel an unloved ring into a new ring and two pairs of earrings.
Vincent is friendly and very knowledgeable, and everyone in the team was efficient and helpful.
The results are stunning and I would highly recommend Hatton Garden Jeweller.

I had a fantastic experience buying diamond earrings from Hatton Garden Jeweller.

The earrings are stunning, and clearly of a very high quality. My partner loves them!

Customer service was excellent from start to finish, and the presentation of the earrings made for a perfect gift.

In summary, my experience purchasing diamond earrings from Hatton Garden Jeweller was exceptional in every way. I highly recommend them, and will definitely be a returning customer.

We visited HattonGardenJeweller to buy wedding bands for my partner and I. Vincent is very friendly and knowledgeable, explaining the different metals and ring types and allowing us to try them all on. When we came to a decision, the price was much more reasonable than other shops on Hatton Garden and high street jewellers too. Vincent also re-sized and polished my partner's engagement ring for free. Our rings were ready to pick up less than 3 weeks later.

Would highly recommend visiting Vincent.

Vince took the brief and came up with the goods ! A very unique design that the gf is very happy with. Thank you !

Great customer service backed up by excellent workmanship.
We are returning customers and there is a reason for that; why would you go elsewhere if you are very happy with the service and quality of craftsmanship?
Highly recommended!

Our first visit to Hatton Garden Jeweller reassured us that we had chosen the right establishment to guide us through the purchase of laboratory grown diamond earrings for my extra special birthday.

Vincent Loveland owner of Hatton Garden Jeweller, with over 40 years experience carefully explained the diamond report and certificate that would company our purchase.

Once satisfied and with a little further persuasion, we then processed to purchase my diamond earrings online. The process was extremely easy, smooth and my earrings arrived by post 2 days later. Amazing!!

I am thrilled and extremely pleased with my purchase and have received many compliments - its must be said the lab grown diamonds look exactly like those mined but at a faction of the cost!!

Huge thanks to Vincent and his Team at Hatton Garden Jeweller.
Allison

Superb. I wanted to give my wife a diamond pendant/necklace. I described to Vincent exactly what she wanted, and what my budget was.
Vincent made it so straightforward. He provided various options, and was extremely professional whilst making it all a very pleasant experience.
She is absolutely delighted with the end product.
Vincent is my go-to man for jewellery now for sure.

I had a wonderful experience working with Vince and the Hatton Jeweler team. They customized a beautiful engagement ring that my fiancé loves. It couldn't have been a better experience! 10/10

Vincent was a true professional in guiding us through a bespoke engagement ring and wedding bands. We felt reassured with the service as we could see other bespoke jewellery being made in the workshop where we met Vincent.
We were able to discuss designs and diamond settings and given the identity of each piece in certificates and markings on the jewellery. We had complete confidence in Vincent's knowledge and expertise and the pieces were fabulous when we picked them up. I would not hesitate in recommending the Hatton Garden Jeweller, Vincent and the team for their customer services and fantastic jewellery and we look forward to purchasing more jewellery in the future. Mark & Julie.

Do not trust this jeweler to care for anything that has personal value to you. Poor professionalism and utter lack of accountability.

On December 15 I brought an heirloom gold and sapphire necklace that had belonged to my grandmother to Hatten Garden Jewelers to have the chain repaired. The team accepted the repair and took full payment for the job.

I took a photo of the receipt for safekeeping, which had been an acceptable proxy when I picked up several completed repairs in 2019.

Due to a tragic loss in my family (my dad recently died of a sudden cardiac arrest at 57), I was away from London in the US longer than expected to make funeral arrangements. Due to these unforeseen circumstances I was not able to return to the shop until February to collect the item.

Leaving the shop just now, I’m shocked at how my case was handled. The team LOST the piece of jewelry that they had been tasked to repair. Instead of apologizing or making amends, the owner insisted it was my fault that I could not produce the paper receipt. The only explanation he could provide is that someone likely stole my receipt and picked up the necklace without my knowledge in the months while I was away.

It became clear that his team have no record keeping mechanism to track whether an order has been completed or delivered apart from whether that piece of jewelry is - or is not - in a certain shoebox in the center of their studio. They also have no check in place to make sure that the person who is picking up the jewelry is who they say they are. When I suggested that perhaps for high value items like this one it would be appropriate for them to verify a form of identification before handing it over, I was scoffed at and told that my receipt is the only “binding contract needed between them as a business and me as a customer”. It’s worth noting that the receipt itself has no information or guiding instructions about the terms of this supposed “binding contract”.

Looking at his watch, the owner then criticized me for waiting so long to come back. In response to my explanation of why it took longer for me to return than initially expected, cruelly, the owner responded “everyone’s parents die. Thats not my problem”.

Im in tears at this point, crying openly in front of the owner, who refuses to offer any gesture of kindness. He continues to insist that I am at fault for the disappearance of the necklace. That without the paper version of the receipt he has no obligation to me.

I am well aware that mistakes happen. I myself am fallible and am the first to admit that. What I find unforgivable about my experience today is not the fact that a piece of jewelry that my family holds dear was lost. What is truly disappointing was the lack of compassion or humanity that was extended to me at a moment of grief, when this jeweler, in fact, was in the wrong.

Vincent was genuine and a lovely man. He took time to discuss the ring and diamond we were looking for. He has made my fiancé very happy with her beautiful ring exactly how she wanted it. Can’t recommend Vincent enough! He was a great find and will be going back for our wedding bands! Riz and Kat xxx

My wife’s engagement ring lost its ruby and I took it to Vincent and his team. They refitted a beautiful ruby and refurbished the ring. It’s looks amazing. I don’t think I’ve ever had such good service, very personal. I cannot recommend Vincent and his team at Hatton Garden Jeweller enough.