Hawes & Curtis Reviews 

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TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more

Company replied

Rated 5 out of 5 stars

As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more

Rated 5 out of 5 stars

I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more

Rated 5 out of 5 stars

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!


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3.8

Great

TrustScore 4 out of 5

728 reviews

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3.8

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1 review in the last 12 months

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Rated 2 out of 5 stars

Sizing confusing

Sizing give two options one size with a different bracketed UK size adjacent. Hence it is confusing as to whether UK sizing correlates with sizing charts. I am just hoping that they fit when they arrive. I enquired with customer care which was a delayed response by which time the sale items would have sold out. The response from customer care did not address my question directly.

26 December 2023
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Reply from Hawes & Curtis

Hi Jess,

Thank you for your review.

I'm sorry to hear that you are confused with our size chart. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation providing you with our detailed size chart for UK and AUS for you to compare.

We also recommend our customers check the size guide that is available for each product on the website.

If the item does not fit, please feel free to send it back to us for an exchange or refund using the instructions from the link below.

How to get a refund or exchange - Australia (https://help.hawesandcurtis.com/hc/en-us/articles/115001738449-How-to-get-a-refund-or-exchange-Australia)

H&C CS

Rated 3 out of 5 stars

Good products shown but website needs work

Good products shown. However The website was slow and the filters didn’t seem to work properly. There was one product where the link didn’t work.

26 December 2023
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Reply from Hawes & Curtis

Hi Ian, 

Thank you for your recent review.

We appreciate you taking the time to provide us with your feedback. We are constantly striving to improve our products and we always welcome comments from our customers for continual development. 

Should you need any further information, please do not hesitate to contact me.
Kind regards,

Rated 4 out of 5 stars

EXCELLENT PRODUCTS

I've been shopping the H&C for years because they're one of the very few who provide tailored, fine quality women's shirts. My only complaint is that the shirts are always way too long at the front and as soon as I get them, I have to take them to a tailor to take up the two front bottom hems to leave just the hint of a rounded hem. This way the shirt looks smarter. I always wonder why they're designed to be so long, because otherwise, the shirts are excellent. Would like to see more fitted, plain coloured cotton shirts. Am most grateful for the quality H&C offer. Paula /Australia

25 December 2023
Rated 1 out of 5 stars

Cost me $180AUD to end up with nothing

Where to start….

I’m based in Sydney and ordered a linen suit and shoes. Paid 29.99 for postage to syd. Arrived and didn’t fit properly with jacket having a weird quality of flaring out at the bottom. I decided to return there items. It cost me $87! I politely requested whether H&C would cover this or if they had a better solution for postage. They said no. They then went to refund me and refunded me $60 less then the amount I paid. So for an ill-fitting suit that o had to return, I have had to personally pay $180!

Throughout this, customer services were responsive on email but were only focused on giving reasons why they weren’t at fault and protecting their finances rather than actually any customer focused efforts.

Strongly advise anyone in Sydney doesn’t use H&C.

12 November 2023
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Reply from Hawes & Curtis

Hi Matthew

Thank you for your review.

We are sorry to hear that you wasn't happy that we don't provide free returns for customers in Australia. 

We can confirm that your refund was processed minus $9 for the return handling fee not $60. On our website it confirms to customers that we don't provide free returns for customers based in Australia, we provide this information for customers before placing their order so they are aware. 

Could you please send us further information at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.

Once we have more information, we will be able to assist further.

H&C CS

Rated 3 out of 5 stars

Apparently Unavailable

There's a tie on your Facebook page, which has three colours - blue, red, gold. I could not find the tie when looking at what I might purchase.

20 December 2023
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Reply from Hawes & Curtis

Hi Alan,

Thank you for your review.

We are sorry to hear you are struggling to find the item on our website. 

Please can you send us an email to customerservice@hawesandcurtis.com with the name of the item, once received I will forward this to our merch team to have a further look into it.  Please put Trustpilot Review in the subject of your email.

Thank you for your patience.

H&C CS

Rated 1 out of 5 stars

Poor service - I placed order and the order was…

I placed order and the order was cancelled by your team due to stock shortage. And I have to follow up more than four time for refunds.

Firstly if the stock is not available why would it allow me to place an order. Something not right with your e-commerce systems and causing more discomfort by not refunding the amount in time.

Secondly there is not option for overseas customers from Australia for feasible returns . It’s more expensive to return the items than to buy .

24 November 2023
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Reply from Hawes & Curtis

Hi Varaprasad,

Thank you for your review.

I'm sorry to hear that part of your order was out of stock. I have looked into this order and the emails between yourself and our customer service agent. I can see that Customer Service contacted you to advise the item was out of stock, you requested a refund which you advised you had received and for the delivery charge to be refunded which was actioned for you. We can see that all of your emails were responded within 48 hours and you haven't respond to our email on the 8th December. 

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com).

H&C CS

Rated 1 out of 5 stars

Bad return international policy and poorly fitting shirts

The return policy for international returns is inadequate for a big online company. It cost so much to return the shirts that didn’t fit. I spent $100 on shipping and return shipping. I don’t think you should offer international shipping if you do not have a good return policy. In addition to this, the shirts have a weird fit. The bust seams stick out and look pointy if you do not have a large bust to fill it. It looks inappropriate for work attire. Other shirt companies do not incorporate bust seams in their designs and thus fit a wider range of body shapes. They are also made for taller women and the shirts are very long. I am 161cm and b-cup bust. I am very disappointed in the shirt styles and return shipping policy.

22 November 2023

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