Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more
Company replied
As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more
I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more
I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more
Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sizing give two options one size with a different bracketed UK size adjacent. Hence it is confusing as to whether UK sizing correlates with sizing charts. I am just hoping that they fit when they arrive. I enquired with customer care which was a delayed response by which time the sale items would have sold out. The response from customer care did not address my question directly.

Reply from Hawes & Curtis
Have always loved these shirts! They are head turning and fit perfectly 😎
Great customer service and affordable price when it come on sale season.
Good products shown. However The website was slow and the filters didn’t seem to work properly. There was one product where the link didn’t work.

Reply from Hawes & Curtis
I've been shopping the H&C for years because they're one of the very few who provide tailored, fine quality women's shirts. My only complaint is that the shirts are always way too long at the front and as soon as I get them, I have to take them to a tailor to take up the two front bottom hems to leave just the hint of a rounded hem. This way the shirt looks smarter. I always wonder why they're designed to be so long, because otherwise, the shirts are excellent. Would like to see more fitted, plain coloured cotton shirts. Am most grateful for the quality H&C offer. Paula /Australia
Where to start….
I’m based in Sydney and ordered a linen suit and shoes. Paid 29.99 for postage to syd. Arrived and didn’t fit properly with jacket having a weird quality of flaring out at the bottom. I decided to return there items. It cost me $87! I politely requested whether H&C would cover this or if they had a better solution for postage. They said no. They then went to refund me and refunded me $60 less then the amount I paid. So for an ill-fitting suit that o had to return, I have had to personally pay $180!
Throughout this, customer services were responsive on email but were only focused on giving reasons why they weren’t at fault and protecting their finances rather than actually any customer focused efforts.
Strongly advise anyone in Sydney doesn’t use H&C.

Reply from Hawes & Curtis
Great customer service. The returns to swap sizes were a a breeze. Highly recommend
items easy to find and very simple to pay and order. I have some shirts already which I just love - great quality and style so always coming back for more.
There's a tie on your Facebook page, which has three colours - blue, red, gold. I could not find the tie when looking at what I might purchase.

Reply from Hawes & Curtis
I placed order and the order was cancelled by your team due to stock shortage. And I have to follow up more than four time for refunds.
Firstly if the stock is not available why would it allow me to place an order. Something not right with your e-commerce systems and causing more discomfort by not refunding the amount in time.
Secondly there is not option for overseas customers from Australia for feasible returns . It’s more expensive to return the items than to buy .

Reply from Hawes & Curtis
No fuss ordering, reliable - would like more new patterns to choose from
The return policy for international returns is inadequate for a big online company. It cost so much to return the shirts that didn’t fit. I spent $100 on shipping and return shipping. I don’t think you should offer international shipping if you do not have a good return policy. In addition to this, the shirts have a weird fit. The bust seams stick out and look pointy if you do not have a large bust to fill it. It looks inappropriate for work attire. Other shirt companies do not incorporate bust seams in their designs and thus fit a wider range of body shapes. They are also made for taller women and the shirts are very long. I am 161cm and b-cup bust. I am very disappointed in the shirt styles and return shipping policy.
Great service and fast delivery even to Australia.
What you see is what you get. Quality of clothes are next to none. Hasselfree and timely delivery. Easy and accurate to track
First class products and service. A pleasure to do business with.
The website made it very easy to make a purchase.
Beautiful product… i went up a size to Aust 14 & perfect for big boobs… even in the fitted shirt. Very happy!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.