HCA Healthcare UK Reviews 

362
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated medical staff and expert consultants for their truly exceptional knowledge, deep empathy, and highly professional care during delicate treatments. People note that clinical appointments are remarkably efficient, thoroughly well-organized, and create a calm, reassuring environment even during very stressful medical situations. Some reviewers were not happy with the billing department, pointing out unexpected extra charges and confusing financial demands received long after procedures. Consumers also mentioned frustrating difficulties when trying to reach support teams and receiving severely delayed responses regarding their ongoing invoice queries.

What people talk about most

Staff

People report positive experiences with staff, highlighting the exceptional and professional care provided by... See more

Service

Clients share positive opinions on service, noting that staff consistently go above and beyond with... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise... See more

Price

Customers consistently report negative experiences with price and a severe lack of financial transparency.... See more

Payment

Consumers express deep frustration and dissatisfaction regarding payment and billing experiences. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding specialist medical care at London Bridge / Olaf house. Prof Macarthy is caring, extremely knowledgeable and reassuring. From one year ago to now I am very blessed to have been his patient... See more

Rated 5 out of 5 stars

I am an American living in UK and used to a very different path for mamograms than provided by NHS. After researching different options for a private screening I found HCA (Wilmslow Hospital) one stop... See more

Rated 5 out of 5 stars

The team under Mr Chakravarti’s leadership are outstanding. Mr Chakravarti himself is extraordinary and fills you with confidence. He assessment and feedback of your health situation is rounded and co... See more

Rated 5 out of 5 stars

The facilities are great. The staff is knowledgeable, kind, and very attentive. The health professional that attended me is A1. The health care is second to none but, that being said, what most attr... See more


Company details

  1. Hospital
  2. Health consultant
  3. Medical centre
  4. Private hospital

Information provided by various external sources

HCA Healthcare UK is a leading provider of cutting-edge treatment across its network of facilities and partnerships


Contact info

4.0

Great

TrustScore 4 out of 5

362 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.0

All reviews

(362)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing care from HCA Healthcare

My care has been excellent from the initial consultation through surgeries and aftercare. Mr Haddo quickly put me at ease with his knowledge, his clear explanations of potential problems, review of images and ability to answer any question. He really cares about all aspects of care and ensuring my health was significantly improved which it now is.
All X-rays were done within a few minutes.
Overall a wonderful experience which has drastically improved my life
Thank you everyone at HCA

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Ankle Repalcement

The care from reception through to my consultant was impeccable. I would not hesitate to recommend HCA for what was for me, a very stressful event.
Mr Abbasian was and the support team were absolutely fantastic.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The Human Touch

The facilities are great. The staff is knowledgeable, kind, and very attentive. The health professional that attended me is A1.
The health care is second to none but, that being said, what most attracts me is the human, personal touch.
That is irreplaceable.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Hysterectomy surgery

I had a hysterectomy and had excellent care from my surgeon Dr Bakali and the whole team. I was on my own before my surgery and was incredibly anxious but all of the medical team put me at ease. I am so grateful to Harborne hospital and cannot recommend enough.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Dr Guttmann has literally changed my…

Dr Guttmann has literally changed my life. In Two years under his supervision and guidance I am a different man.Having confidence in a consultant who is looking after you eases your mind and body and helps you forward with your life. Thank you so much.
Guy Antoniazzi

8 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, pre op, operation day and post op, the staff were polite, helpful and very friendly,
The whole experience was seamless and I was made to feel relaxed, welcome and nothing was too much trouble.
I would definitely recommend HCA Wilmslow

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I was anxious about getting a scan in…

I was anxious about getting a scan in the imaging department of Harborne Hospital in Birmingham & it turned out to be a stress free experience. The hospital has a modern & spotless reception area where I was made to feel very welcomed. The staff were competent & professional & I didn’t even wait to be called as I was directed straight to the Imaging Dept. 2 mins later, I was called for my imaging exam & met Dr Madava Djearman. His experience & knowledge melted my anxieties - I wasn’t rushed in any way & he & the Radiology Assistant treated me with respect & dignity. The process was thoroughly explained together with next steps & I can’t thank everyone enough for the care HCA has provided.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

Very satisfied on the whole.

Caring and very professional staff, clinicians, clerical and nursing .Lovely clean room. Excellent food.
I don't understand why I needed to arrive at 12.00 pm for a procedure which took place at 4.00 pm. Or I would have given 5 stars.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Always offer a very professional

Always offer a very professional service. The London Bridge hospital almost certainly saved my life when the nhs had completely failed me. Since then every visit has been extremely helpful, in a long running battle.

5 June 2026
Unprompted review

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