While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, professional, and caring, often highlighting their helpfulness and ability to put people at ease. The service provided is frequently described as excellent, efficient, and thorough, with many people appreciating the clear explanations and the successful resolution of their hearing issues. Reviewers also found the booking process to be very easy and convenient, with many able to secure appointments quickly, sometimes even on the same day. The overall user experience is consistently positive, with customers noting the quick, painless, and comfortable nature of their treatments, leading to instant relief and restored hearing.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the staff's... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently found it easy and quick... See more

User experience

Consumers find user experience to be positive, highlighting efficient and pleasant surroundings. Many... See more

Product

Reviewers mention positive feedback about the product. Customers experienced instant relief after use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Newark were very friendly and welcoming. The procedure was explained clearly & concisely throughout. I experienced no pain or discomfort and the wax removal went as planned. I now have... See more

Company replied

Rated 5 out of 5 stars

I made an appointment to have my ears cleaned at Hear4U. The whole process from start to finish was fantastic. I was given clear instructions on what to do before the appointment and was warmly welcom... See more

Company replied

Rated 5 out of 5 stars

I’d been suffering with tintus due to a blocked ear with wax for over 3 weeks….luckily I got an appointment within days…procedure took within under 10mins…felt a little uncomfortable but not painful o... See more

Company replied

Rated 5 out of 5 stars

This was my second visit for treatment. Having been well satisfied with every aspect of my visit, I decided to return after suffering a blocked ear in the past few days. Initial contact online resulte... See more


Company details

  1. Hearing Aid Shop
  2. Deaf service
  3. Hearing aid repair service

Written by the company

Hear4U are world leaders in specialised hearing care, based within The Midlands they provide a unequal level of service for your hearing related issues.


Contact info


4.9

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

An appointment was made very quickly. The receptionist(s) were helpful and thorough. The practitioner explained the procedure very thoroughly and the job was done with a no minimum of fuss. Excellent.
Brian

12 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your 5-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. From booking an appointment to customer care/service. Harriett was excellent. The ear wax was removed without any problems and I left satisfied.
but I did not have a pleasant experience the previous time I had this done approx 6months ago

8 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your 5-star review.
Kind regards,
The Hear4U Team

Rated 1 out of 5 stars

The food seems to have gone downhill

The food seems to have gone downhill. You order and literally within minutes the food is with you . Looks and taste like it's been hanging around for a while waiting to be ordered..

5 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Good afternoon Mr Rutland,

It appears that you have left this review in error. As this is not relvevant to Hear4U.

Kind regards,

Emma Grogan
Business Development Manager

Rated 5 out of 5 stars

First class service

Once again, first class service. From booking the appointment to delivery of the procedure was faultless. Staff are always friendly and polite, and professional.

5 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

I booked on the day

I booked on the day, as a last minute appointment. Treated with respect and listened to. Took into account other treatment already had and gave full information and extra investigation without extra charge.

5 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

Wonderful to be able to hear again!

I managed to get a same day appointment, after a failed attempt at the GP’s a few days earlier, which left me feeling very down. I was panicking I wasn’t going to be able to go on my holiday, as was dreading the flight
Tony was brilliant, think my waxy ears were some of he worst he’d come across, but he persevered and eventually managed to clear them. He was professional and made the process very comfortable and let me know how it was progressing step by step.
I’d most definitely recommend this place to anyone, and it was literally the best £70 I’d spent in a long time!

4 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

Helpful and informative

Very efficient. No waiting for the appointment and clear information given. Thank you.

4 August 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

very impressed with the treatment

very impressed with the treatment. my hearing is back to normal .would recommend hear 4 u to friends and workmates.

30 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

Hear4U experience…

All the staff are very helpful and friendly. A calm and peaceful atmosphere. The experience is smooth, painless and very well carried out. If you have an ear wax problem, I would highly recommend Hear4U.

25 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review
Kind regards,
The Hear4u Team

Rated 5 out of 5 stars

Professional

Professional, personable, and thorough. A painless experience. Highly recommended.

16 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Ear wax removal

The staff are so helpful from booking an appointment to removing the wax from my ears. First class service

8 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

All great this is my go to place for…

All great this is my go to place for ear wax removal staff are professional and very pleasant always had a great experience and that’s why I keep going back

16 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

Great professional service

This is the second time I have used Hear4U, both times the service has been professional, painless and timely. Lovely friendly staff, who clearly know what they are doing! Would highly recommend.

16 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five-star review.
Kind regards,
The Hear4U Team

Rated 5 out of 5 stars

I can hear clearly now

I suffer with a build up of ear wax, always in the same ear. This clinic is very good and the ear wax removal has vastly improved my hearing. Would strongly recommend their service.

10 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five star review.
Kind Regards
The Hear4u Team.

Rated 5 out of 5 stars

I can HEAR 🎉

I can HEAR 🎉
Had left it a while before making an appointment. Thank goodness I did. Had microsuction and it was REALLY needed in both ears. I like that you see the before and after-results. So you know that your getting value for money. Lots of good advise given too about getting my hearing aids checked too. What a difference I'm noticing. Thank you.
Kim 😁

9 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five star review.
Kind Regards
The Hear4u Team.

Rated 5 out of 5 stars

Fantastic service

Tony dealt with the both my ears today and did a fantastic job. Extremely efficient service having enquired over the weekend. Very polite in clinic with one form to fill in and little time waiting.
Thank you all so much ☺️

8 July 2025
Unprompted review
Hear4U logo

Reply from Hear4U

Thank you for your five star review.
Kind Regards
The Hear4u Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look