HearingNow Reviews 

581
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert staff for providing professional guidance, compassionate support, and exceptionally gentle care during all clinical treatments. Many people note that hearing devices are significantly more affordable compared to traditional high street alternatives while consistently delivering outstanding audio performance. However, some customers also noted minor hurdles regarding initial product fit, website navigation, or waiting to receive their orders. A small group of customers also experienced challenges with specific device models failing to deliver the desired volume or requiring additional adjustments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, deep... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional sound... See more

Price

Reviewers highlight great satisfaction with the competitive price, noting that products are significantly... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

Hard to find a reprogramming service. I wasn't sure about sending my hearing aids to be reprogrammed but Koorosh answered all my questions swiftly and very helpfully. I posted them on the Tuesday and... See more

Company replied

Rated 5 out of 5 stars

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more g... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this professional, friendly and caring service. My husband and I had some older aids reprogrammed for one of us and also bought some new Starkey AI hearing aids for the other. Follow... See more

Company replied


Company details

  1. #8 of 20 best companies in Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(581)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best priced hearing aids ever

The best priced hearing aids ever. Very smooth buying experienced, even though I was in Dubai and they were in the UK. Very smooth delivery and everything worked flawlessly. The hearing aids were half of what I was being quoted locally!!

25 March 2026
HearingNow logo

Reply from HearingNow

Dear Syed, thanks for sharing your feedback with us and other patients on Trustpilot. Glad to hear that you are happy with your hearing aids. Please get in touch if you require any support. Best regards, Nejad

Rated 5 out of 5 stars

Excellent care and excellent aids

I was fitted with in-ear Phonak hearing aids. They fitted comfortably and the sound quality is excellent. I can adjust the volume either from a button on the aids or through the phone app. The aids also adjust either automatically or manually to background noise. The audiologist listened well, was gentle and considerate and obviously skilful and knowledgeable. I thoroughly recommend.

1 July 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Dr Hilary, I am delighted to hear that you are enjoying your new Phonak Virto ITC in-the-ear hearing aids. Please do not hesitate to contact us if you need any support. Much appreciate the 5-Star rating.

Rated 4 out of 5 stars

S OPEN Sonova 054-1258

The S Open piece could not produce the bass or volume required. SONOVA 054-1258.

3 July 2026
HearingNow logo

Reply from HearingNow

Hi Stephen, I am sorry to hear that the new Phonak Open fitting EasyGuards did not meet your expectations regarding the Bass sound you wanted to hear. I should emphasise that this Trustpilot page is for HearingNow and IT IS NOT FOR THE PRODUCT YOU PURCHASED. So your rating of 3 stars is not fair for an order that we swiftly fulfilled. On the technical side, since the fitting of your hearing aids is open, I can guess that your hearing loss is mostly at higher frequencies, a range that hearing aids do not amplify much anyway. I emphasise that you might need to visit your audiologist for a tune-up.

Rated 5 out of 5 stars

When we moved to Dulwich we needed to…

When we moved to Dulwich we needed to find a new audiologist. We were fortunate to find Kooresh Nejad. He has provided us with excellent care to improve our hearing. He is compassionate and understanding and we highly recommend him.

7 June 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Daphne, it has been a pleasure to support you with your hearing care. I am delighted to hear that you are happy with our services and your new hearing aids. All the best and good health. Koorosh

Rated 5 out of 5 stars

Nejad at HearingNow was incredibly…

Nejad at HearingNow was incredibly helpful throughout the process. He was professional, responsive, and took the time to guide us properly. His prompt communication and product knowledge helped us choose the right solution for our needs. The turnaround time was also very reasonable. Overall, a great experience and excellent customer service.

1 June 2026
HearingNow logo

Reply from HearingNow

Dear Leo, thank you very much for such lovely feedback. Nejad

Rated 5 out of 5 stars

Full recommendation

Fast, efficient, reprogramming, updating….Koorosh incredibly helpful, great advice! And I can now hear better than I can remember! First phone call had using these aids and it was absolutely clear…

Definitely my go to audiologists 👍 for great service at very good rates.
Thank you Koorosh🙏🤗

29 May 2026
HearingNow logo

Reply from HearingNow

Dear Ade, many thanks for your feedback and the 5-star rating for HearingNow. Much appreciated. Koorosh

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was both professional and personal. I wish all my encounters with the world of healthcare was like this. Prices were significantly better than some national chains.

24 April 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Steve, I am delighted to hear about your experience with HearingNow and our hearing care services in London. Many thanks for your 5-Star rating. Koorosh

Rated 5 out of 5 stars

Really informative

Really informative, I left with a great deal more knowledge than I arrived with.

Thank you, much appreciated.

1 April 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Thanks Nicole, much appreciated.

Rated 5 out of 5 stars

Routine wax removal…

On 6 May I had a routine wax removal visit to Koorosh Najad who provided his usual exemplary attention to the issue - excellent.

6 May 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks, Koorosh

Rated 5 out of 5 stars

All good

All good. Got the answers to my questions.

19 May 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Richard, many thanks for your kind feedback. Regards, Koorosh

Rated 5 out of 5 stars

Efficient

Efficient, affordable and the follow up with remote consulations and adjustments has been outstanding.

21 May 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks, much appreciated your kind feedback. Nejad

Rated 5 out of 5 stars

Mr Nejad took great care of me

Mr Nejad took great care of me. He explained my issues and cleaned my ears gently and painlessly. He was excellent. I’m very sorry the Dulwich clinic closed but will travel to Crystal Palace.

21 May 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hello there, thanks for such lovely feedback and it is great to hear that you make the effort to visit our clinic in Crystal Palace. Much appreciated. Nejad

Rated 5 out of 5 stars

Nejad Karoosh changed my life

I went to see Nejad Karoosh for earwax suction and explained about my hearing loss which led to anxiety
He was kind, patient and understanding. He asked me to try some hearing aids for a week, I wasn’t keen but decided I had nothing to lose and it was only for a week.
This has completely changed my life! Nejad set about finding me a pair that suited my needs for as good a price as possible, nearly £1000 cheaper than anywhere else. The after sales service has been first class.
I can definitely recommend him, very professional and a really kind person

13 May 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Wow, many thanks for such lovely feedback. I am thrilled to hear that you enjoy your new hearing aids. Please get in touch if you require any support. Nejad

Rated 5 out of 5 stars

Brilliant

Johnny is absolutely Brilliant at his job, friendly and very helpful

20 May 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you so much for your feedback. Nejad

Rated 5 out of 5 stars

It’s the second time that I have…

It’s the second time that I have visited Koorosh Nejad at Hearing Now and my experience was very positive. My new hearing aids were fitted just perfectly and sound wonderful.

2 March 2026
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you so much for your lovely feedback. Nejad

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