Hearing Wales Reviews 

Great customer service and friendly helpful staff.
The staff in Swansea branch are always on hand with helpful advice and will address any issues. Great communication and end service

Going the extra mile! Amy has such a vast amount of knowledge and patience and explains things so I can understand clearly. Adele is lovely and helpful too.

Friendly, efficient staff.

I had a grommet break and got stuck in my right ear!!
Thought I would need a hammer drill to extract it??
So helpful at Hearing Wales at Uplands, got extracted relatively pain free and No Charge 👍🦻🏻. Diolch yn fawr. Thank you very much.

What made my experience great? Simple Fiona and Laura. I'm just amazed that someone dared to only give HW four stars.
I am not given to hyperbole but they really are the top

Really pleased with the service and the advice from Fiona Very professional service and friendly experience My appointment wasn’t rushed and I was given the best advice to choose my options Laura was also very helpful and friendly and I wouldn’t hesitate to recommend them

Expert and friendly staff who are able to sort out any problems , I'm more than happy with the service that I received 😀

Amy and Adele at Hearing Wales give an exceptionally professional, friendly and supportive service.
I have complete trust in them in the care and management of my ongoing ear wax and hearing issues.

I was made quite comfortable and relaxed by both Nichola & Sophia in the Pantbach Road office. They were friendly and efficient, and Sophia very skillfully did a good job of cleaning out my ear which has made such a difference to my hearing.

I have had such excellent service from Amy and Adele in the Newcastle Emlyn branch. I felt reassured by Amy’s knowledge, expertise and considerate service. I also really appreciated the 30 day trial which gave me the confidence to make the purchase knowing I’d been able to try all options first. This is what makes the difference between Hearing Wales and the ‘big boys’.

Excellent service, I received a very friendly welcome and the staff were all really professional. I would highly recommend using them.

I found the service at the Mumbles branch excellent. They were very kind, helpful and very knowledgeable. They answered all my questions fully and I have had no problems with the hearing aids at all. Very happy.

Fiona and Laura at Hearing wales in mumbles are amazing. They always go that extra mile to make sure they help in any way they can. Fiona is exceptional at her job and she has so much patience. Can’t say how much I appreciate all their help. Thanks. Chris lewis

Excellent experience from the friendly banter of Adele to the knowledge and experience of the audiologist Amy. I am someone who prefers supporting local services than using larger outlets that do not supply the same level of service.

Martin, using the Newcastle Emlyn service

Been with Hearing Wales for 2 yrs now and hearing impaired for 15 yrs plus. Been with three other companies but none compared with the excellent service. HW has always accommodated needs even at short notice. Its a longer drive but well worth it and the complimentary parking is extremely convenient in a place like the mumbles which is a very busy town.

One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to repair it on the spot. Great service, lovely people well recommended.

A friendly and efficient service, and ear wax removal treatment.
Highly recommended.

Excellent, friendly service. Thank you 😁

Everyone was so kind and helpful. I was enormously impressed and will certainly be returning