We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more
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Review summary
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Reviews shaping this summary
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more
One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more
Company replied
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
99 Newton Road, SA3 4BN, Swansea, United Kingdom
- 0800 313 4304
- office@hearingwales.com
- hearingwales.com
4.9
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent level of service and quality customer care
I received an excellent level and quality of service from the very beginning. I took advantage of a weeks trial during an open day event and was so impressed with the hearing device, I purchased my own. Each visit has been personal, I highly recommend the audiology Center at Narbeth West Wales. I would like to acknowledge Elka and Claire for their welcoming and exceptional level of customer care. Thank you.
28 May 2026
Unprompted review
Reply from Hearing Wales
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that you were impressed with both the hearing aid trial and the service you received throughout your journey with us. Providing personalised care and ensuring our patients feel supported every step of the way is extremely important to us.
Elka and Claire will be thrilled to receive your kind feedback, and we will be sure to pass on your thanks. It's great to know that their welcoming approach and dedication helped make your experience such a positive one.
Thank you for choosing Hearing Wales in Narberth. We look forward to continuing to support your hearing health in the future.
The Hearing Wales Team
EAR WAX REMOVAL>
Made appointment for removal of wax which was causing hearing loss , excellent service really pleasant and efficient service and fully recommend Newcastle Emlyn office ,will definately use again if needed.
22 May 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that you found our ear wax removal service pleasant, efficient, and effective. Providing excellent care and helping our patients improve their hearing as quickly and comfortably as possible is always our goal.
Thank you for your recommendation of our Newcastle Emlyn clinic. We truly appreciate your kind words and are pleased we could help.
We look forward to welcoming you back should you need our services again in the future.
The Hearing Wales Team
Nothing went wrong I ment to put 5…
Nothing went wrong I ment to put 5 stars they are a great service I have nothing but praise
19 May 2026
Unprompted review
Reply from Hearing Wales
Thank you for updating your review and for your kind words.
We’re delighted to hear that you were happy with the service you received. Your praise means a great deal to our team, and we truly appreciate you taking the time to clarify your rating.
Thank you for choosing Hearing Wales. We look forward to continuing to support your hearing care needs in the future.
The Hearing Wales Team
Really lovely service
Really lovely ladies, I was seen so quickly and treated with much care. Thank you.
15 May 2026
Unprompted review
Reply from Hearing Wales
Thank you for your lovely review.
We’re so pleased to hear that you were seen quickly and felt well cared for during your visit. Providing a warm, friendly, and professional service is something we take great pride in, so it's wonderful to know your experience reflected that.
Thank you for your kind words. We’ll be sure to share your feedback with the team.
The Hearing Wales Team
I can hear much better than I could…
I can hear much better than I could before. Many thanks
Anne Davies
27 April 2026
Unprompted review
Reply from Hearing Wales
Thank you, Anne, for taking the time to leave us a review.
We’re delighted to hear that your hearing has improved and that you are noticing such a positive difference. Helping our patients hear better and enjoy everyday life more fully is exactly why we do what we do.
Thank you for choosing Hearing Wales, and for your kind words. We look forward to supporting you with your hearing care in the future.
The Hearing Wales Team
It was a pleasant visit
24 March 2026
Unprompted review
Reply from Hearing Wales
Thank you for your review.
We’re pleased to hear that you had a pleasant visit with us. Our team strives to provide a welcoming, comfortable, and professional experience for every patient, so it’s lovely to know we achieved that for you.
Thank you for choosing Hearing Wales. We look forward to seeing you again in the future.
The Hearing Wales Team
I cannot thank Ed and the team at…
I cannot thank Ed and the team at HearingWales Swansea enough for the care and support they have given my mum.
When she first attended for her hearing tests she was extremely frightened and unsure of what to expect. Ed and the team treated her with such kindness, patience, and reassurance that it immediately put her at ease.
Four weeks later she is practically a different woman. Her confidence is returning and the improvement in her hearing has made such a difference to her daily life and to all of us as a family.
We are incredibly grateful for the attention, professionalism, and genuine care shown throughout the process. Thank you for giving my mum back such an important part of her life.
Highly recommended.
13 March 2026
Unprompted review
Reply from Hearing Wales
Thank you so much for taking the time to share such a heartfelt review.
We are truly delighted to hear about the positive difference your mum's hearing journey has made to her confidence and daily life. We understand that attending a hearing appointment for the first time can feel daunting, so it’s wonderful to know that Ed and the Swansea team were able to provide the kindness, patience, and reassurance she needed to feel comfortable and supported.
Hearing that she is already feeling more confident and enjoying the benefits of improved hearing after just a few weeks is incredibly rewarding for all of us. Helping people reconnect with the sounds and conversations that matter most is at the heart of what we do.
Thank you for your kind words about Ed and the team. We will be sure to share your feedback with them, and we are grateful for your recommendation.
We wish your mum continued success with her hearing and look forward to supporting her in the future.
The Hearing Wales Team
Very good first time service
Very good first time service. Friendly reassuring staff. Allowed me to come back twice as required stronger drops to assist wax removal at no extra cost. Highly recommended.
10 March 2026
Unprompted review
Reply from Hearing Wales
Thank you for your wonderful review.
We’re delighted to hear that you received a positive experience from your very first visit. Our team is committed to providing friendly, reassuring care and ensuring that every patient receives the support they need to achieve the best possible outcome.
We're pleased we were able to assist you throughout your treatment and that the follow-up visits helped with the wax removal process. Thank you for your recommendation—it means a great deal to us.
We look forward to helping you again in the future should you need our services.
The Hearing Wales Team
Hearing Wales were so friendly
Hearing Wales were so friendly, welcoming and professional. They put me completely at ease during complex hearing tests. Everything was explained in detail before, and as it was happening. I was given full feedback gently and compassionately about my level of hearing loss. I highly commend the treatment I received.
3 March 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Very friendly service
Very friendly service
Everything explained before I had the micro ear cleaning I would 100% recommend this services i have been suffering for a few years with my ears had them done for the first time today It was amazed that I could hear everything ❤️ I would recommend anyone that suffers with ear wax build up to have this done to top it all its not expensive
4 March 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Highly recommended
A very warm welcome on arrival. Professional and personable. Fiona explained what was going to happen during the consultation and kept me informed of what was going on at all times. Great guidance and advice on the next steps to replace my existing hearing aid. I highly recommend Hearing Wales
25 February 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Wonderful, Caring Service
I had a fantastic experience with Hearing Wales. The team were incredibly caring, understanding, and patient throughout my visit. They took the time to explain everything clearly and made sure I felt comfortable and supported. Their helpful approach made the whole process so easy. I honestly couldn’t recommend them more!
19 February 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Friendly staff and pleasant…
Friendly staff and pleasant environment. Great information re hearing
13 February 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Excellent and Efficient
Excellent service from start to finish. I was phoned back promptly after an online enquiry and had an appointment made for the following week. The clinic is inviting and welcoming and my issue was dealt with very well. Thank you to Amy and Adele for your service!
16 January 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Transformed my lifeHearing Wales Newcastle Emlyn
At Hearing Wales Newcastle Emlyn I was greeted by Adele on reception who was friendly and helpful.
I have had an exceptional experience with Amy the audiologist . Following my hearing assessment she gave me comprehensive explanations and answered all my questions .
As someone who was unsure whether I wanted hearing aids Amy talked me through the options and how each type of hearing would address issues I was experiencing in my daily life.
I cannot praise Amy and Adele enough for helping me transform my life for the better.
7 January 2026
Unprompted review
Reply from Hearing Wales
Thank you so much for your wonderful review.
We are delighted to hear that you had such a positive experience at our Newcastle Emlyn clinic. It's fantastic to know that Adele's warm welcome and Amy's expert guidance, thorough explanations, and personalised approach helped you feel confident throughout your hearing journey.
We understand that deciding whether to wear hearing aids can be a significant step, so we're especially pleased that Amy was able to support you in finding the right solution for your needs.
Your comments about transforming your life for the better are truly rewarding to read, and we will be sure to pass your kind words on to both Amy and Adele.
Thank you for choosing Hearing Wales and for sharing your experience.
The Hearing Wales Team
The staff were excellent
The staff were excellent, polite and really efficient. My wife who has Alzheimer's was made to feel totally at ease. We had to return a couple of times due to the level of ear blockage but there was no extra charge.
2 January 2026
Unprompted review
Reply from Hearing Wales
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with Hearing Wales. Our team is committed to providing friendly, professional, and personalised care, so it's always rewarding to receive such kind feedback.
Thank you for choosing Hearing Wales and for your recommendation. We look forward to supporting you with your hearing care needs in the future.
The Hearing Wales Team
Excellent service
Excellent service! Quick, efficient and thorough.
18 December 2025
Unprompted review
Absolutely 5 star
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Friday, but the audiologist had just left. The receptionist was fab - she gave me good advice on what to do until the following Mon/Tues when I should just pop in for a free ear check. I was seen in a few minutes - the audiologist was great and she removed my hard wax from both ears there and then! Quite a bit cheaper than I'd been quoted by the previous audiologist I'd seen some months back. I'd highly recommend Hearing Wales in Newcastle Emlyn (and it doesn't need months of ear drops to soften the wax as I'd thought!) Thank you both!
16 December 2025
Unprompted review
I have always received first class…
I have always received first class treatment and attention from Hearing Care Wales ,particularly from the audiologist and receptionist at their Swansea Branch.Whenever I have had problems with my hearing or hearing aids,I have been seen asap either at their Swansea branch or as a house call.
Thank you for always being so polite and welcoming.
27 November 2025
Unprompted review
An Excellent Service
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs that day - less than 24hrs after I first made contact.
The service provided was very thorough, both the receptionist and audiologist were very helpful and professional. The issues I’m currently experiencing were fully explained to me. I would highly recommend Hearing Wales in Newcastle Emlyn.
5 December 2025
Unprompted review
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