HeartboxscotlandReviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality of the products and the thoughtful curation of items. Customers eagerly anticipate their monthly deliveries, finding joy and surprise in each box, which often includes unique Scottish treasures and treats. The customer service is frequently highlighted as fast, polite, and exceptionally helpful, contributing to a positive overall experience. However, some people mentioned occasional issues with the quality of certain items, such as broken jewelry or poorly stamped leather, suggesting that some products might not meet expectations. A few other people also felt that the variety in some boxes could be improved by including single items instead of duplicates.

What people talk about most

Product

Consumers express great satisfaction with the products, often highlighting the outstanding quality and... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and high-quality items... See more

Subscription

Customers consistently note positive experiences with subscription, expressing delight and anticipation for... See more

Customer service

People report positive experiences with customer service, consistently describing it as great, amazing, and... See more

Location

Reviewers highlight positive aspects of location, expressing a strong affection for the place. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied


Company details

  1. #194 of 374 best companies in Gift shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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4.7

All reviews

(513)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love all the products

I love all the products, as well as the option to order additional products each month! The communication is fantastic with notifying about shipping and order status!

11 April 2025
Rated 5 out of 5 stars

Mother’s Day Joy

An absolutely amazing gift box of Scotland treats and treasures to make any Mom feel pampered and loved. The buttered chocolate was smooth and delicious, the candle smells wonderful, the oat scrub- fresh, the wooden heart- sweet, the tiny tweed crossbody great for a quick trip.

11 April 2025
Rated 5 out of 5 stars

Always a good day when I open the…

Always a good day when I open the mailbox and see the familiar wrapping on the Heartbox! I love the surprise of opening the box and finding all the goodies hidden inside! I love the picture postcards from the last box, I’ve posted them where I can see them while I work! I wore the Edinburgh socks to the Scottish Country Dance group I’m in last night too! The booklet included in the box discusses all of the treasures and includes a recipe!

11 March 2025
Rated 5 out of 5 stars

A year of boxes.

I have gotten this box for the last year and have loved every box except 1. That box was the whiskey themed box and it was simply because I don't drink. All the items in the box were lovely and made an awesome regift for a dear friend who loves the whiskey she was absolutely floored by the gift. Love that each box has a snack to try. A few boxes have had things like chapstick or a lotion in them, super high quality products.I think the only thing i would try to adjust and maybe i just dont know how to do it is picking the colors of the stuff. Like a got the blue and green tartan hat but my mittens in the next box were beige. I still wear them both but would have been cute to coordinate them together easier. You can tell that these boxes are curated with a lot of thought and love for Scotland.

11 March 2025
Rated 5 out of 5 stars

Presents to myself!

Love receiving my Heartbox. With my ancestors being from Scotland and visiting this lovely country what a great present to myself. Would be nice to have some gluten free goodies included also as my husband always gets the goodies.

11 March 2025
Rated 5 out of 5 stars

Heartboxer forever

Heartbox, the name says it all. I especially appreciate that the items are from local artisans, small shops and traditional businesses and tell the history and culture of this country. My only connection was a visit of 2 short days to Edinburgh, I wandered the streets day and night soaking in the atmosphere and I fell in love with the people there. So cordial despite being surrounded by a sea of tourists. I hope to return for a longer visit in the future.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Tokens of Scotland

The items in the box were carefully chosen and wrapped. They are really beautiful as well.

12 February 2025
Heartboxscotland logo

Reply from Heartboxscotland

Hi Cynthia

Thanks for taking the time to feedback and being part of our clan! It really does mean the world to us. We love sharing our wee country with our lovely subscribers all over the world.

Sending love from Scotland.

Gemma
The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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