HeatGlow Reviews 

423
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and professional during routine boiler services and new installations. People regularly note that the engineers arrive right on time, work efficiently, and always leave the work areas spotless. Consumers also deeply appreciate the seamless booking process and the clear communication maintained by the team from start to finish. Reviewers mention that appointments can be arranged quickly and urgent repair needs are resolved with great efficiency and helpfulness. Many clients state they would gladly recommend these reliable services to their friends and family members for future maintenance.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional, prompt, and friendly... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and professional, consistently arriving on time... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as extremely... See more

Customer service

People report positive experiences with customer service, highlighting transparent upfront pricing and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more

Rated 5 out of 5 stars

I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more

Rated 5 out of 5 stars

Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more

Rated 5 out of 5 stars

Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more


Company details

  1. Plumber
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Gasfitter
  7. Heating service

Written by the company

Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited


Contact info

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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5.0

All reviews

(423)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I saw Heatglow van working at a…

I saw Heatglow van working at a neighbour house. I popped across to see if there was any chance they would be able to look at a problem I was having with my boiler. Gareth agreed to pop over as soon as he was finished what he was doing. Sure enough he popped in knew exactly what the problem was a new pump was required. He said he’d be in contact and sure enough within two days he arrived in the agreed time fitted the new pump worked tidily and professionally. Gareth even called a couple of days later to check the part was working as it should and advised if there were any issues do not hesitate to contact them. I was so impressed I even signed up to a service plan. I would highly recommend Gareth and Heatglow it’s absolutely fantastic to receive excellent service. Well done Gareth and the team at Heatglow

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Polite & efficient and very tidy

.
Routine service for boiler but asked to look at condenser pipe (previously repaired bt Heatglow in June 2025) - Karl established it was leaking and explained what needed doing very thoroughly. Went off to get parts and completed repair efficiently and extremely tidily

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Heatglow

Brilliant people on time good communication.
Polite and informative. Thank you Karl

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service We’ve been using Heatglow for many…

We’ve been using Heatglow for many years now. Always very professional and helpful. They always keep you up to date with arrival times, and follow up to make sure you’re happy with the work. Karl came out this time, he was very nice and helpful, explaining exactly what he was doing and why. He also followed up a few days later checking that everything was working properly. Excellent service!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Great service from Gareth & Karl at HeatGlow. Prompt quote, clean installation & excellent follow up support. Highly recommended.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and available

Reliable and available, emergency service available. Will keep you updated from when you book a repair or service with them to works are complete. Professional friendly service at competitive, affordable rates.
Have used in the past/present/future.
You won't go wrong!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Slick booking process, helpful notification of arrival time with engineer tracking, friendly and competent service.

6 March 2026
Unprompted review

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