HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited
Contact info
66 Park Road, CF14 1AW, Cardiff, United Kingdom
- 07710 827477
- info@heatglow.co.uk
- heatglow.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Heat Glow are a lovely family team…
Heat Glow are a lovely family team offering a great service. Karl arrived on time and worked quietly and efficiently. He also answered my questions and supplied my certificate promptly. Thankyou!
Excellent very efficient company
Excellent very efficient company. Punctual, thorough, very good with communication , bookings, phone call before arrival, easy to contact.
Boiler Installation
Karl was excellent from quote to final installation. Arrived on time and worked solidly for 7.5hrs until the job was complete. Explained everything thoroughly and clearly. When he left the kitchen was spotless.
10/10 highly recommended
Excellent and recommend company
Excellent service, always friendly and explained what had been done.
Good email system where the job sheet and invoice is laid out for you
Highly recommend company
Thank you
Paul Osborne
Great experience
Great experience - professional, courteous and would definitely recommend
Efficient
Efficient, professional, considerate, tidy, reliable (again!)
Very professional and well organised boiler service
Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make sure he found the house and was then very efficient and professional throughout. Excellent job, thank you very much!!
I’ve been with HeatGlow since 2019
I’ve been with HeatGlow since 2019, when they installed my boiler. Karl serviced it on Tuesday and was extremely professional throughout. He explained everything clearly and took his time. Excellent service — highly recommend HeatGlow and Karl.
Arrived on time and left site tidy
boiler repair
gareth arrived on time the next working day and resolved the problem within minutes glad to see the last of waiting days for a repair i had with my previous plumber
Happy customer long term customer
Very happy, been using HeatGlow for past 5 years, each year they provide the best service, would not look elsewhere.
Problem solved and sorted with the…
Problem solved and sorted with the minimum of fuss
Thank you Karl
Boiler service
I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler for my mum recently and their professionalism was a breath of fresh air after a few bad experiences with less scrupulous gas engineers.Keep up the good work!
Brilliant company
Company came when they said,sent reminder the day before,contacted on the day to say they would be here by a certain time and they were,professsional,helpful would highly reccomend will be using heatglow again
Even text to see if we were happy with the work and everything was ok
Efficient & friendly
Gareth was very friendly, efficient & punctual. All fixed :)
Gareth is friendly and professional
Gareth is friendly and professional. Great company to deal with. Highly recommended.
Very professional and efficient
Very professional and efficient. Came on time, no fuss, would define recommend.
From start to finish
From start to finish, Gareth and Karl provided exceptional service. Their communication was top-notch, and their craftsmanship was impressive. I will certainly use their services again and recommend them to my family and friends.
Excellent Service - Again.
I have used Heatglow for a number of years particularly because the service is excellent. From booking a service online to paying the invoice everything is extremely straightforward.
Together with very friendly and professional engineers ( on this occasion Karl) I have never had any problems with Heatglow.
Great reliable company
I’ve used HeatGlow for the last 5 years. It’s easy to book an appointment, the engineers are very professional and ensure all surfaces are protected when taking things apart. Would highly recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








