HeatGlow Reviews 

424
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and professional during routine boiler services and new installations. People regularly note that the engineers arrive right on time, work efficiently, and always leave the work areas spotless. Consumers also deeply appreciate the seamless booking process and the clear communication maintained by the team from start to finish. Reviewers mention that appointments can be arranged quickly and urgent repair needs are resolved with great efficiency and helpfulness. Many clients state they would gladly recommend these reliable services to their friends and family members for future maintenance.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional, prompt, and friendly... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and professional, consistently arriving on time... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as extremely... See more

Customer service

People report positive experiences with customer service, highlighting transparent upfront pricing and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more

Rated 5 out of 5 stars

I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more

Rated 5 out of 5 stars

Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more

Rated 5 out of 5 stars

Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more


Company details

  1. Plumber
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Gasfitter
  7. Heating service

Written by the company

Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited


Contact info

5.0

Excellent

TrustScore 5 out of 5

424 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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5.0

All reviews

(424)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler Installation

Karl was excellent from quote to final installation. Arrived on time and worked solidly for 7.5hrs until the job was complete. Explained everything thoroughly and clearly. When he left the kitchen was spotless.

10/10 highly recommended

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and recommend company

Excellent service, always friendly and explained what had been done.
Good email system where the job sheet and invoice is laid out for you
Highly recommend company
Thank you
Paul Osborne

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and well organised boiler service

Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make sure he found the house and was then very efficient and professional throughout. Excellent job, thank you very much!!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been with HeatGlow since 2019

I’ve been with HeatGlow since 2019, when they installed my boiler. Karl serviced it on Tuesday and was extremely professional throughout. He explained everything clearly and took his time. Excellent service — highly recommend HeatGlow and Karl.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

boiler repair

gareth arrived on time the next working day and resolved the problem within minutes glad to see the last of waiting days for a repair i had with my previous plumber

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service

I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler for my mum recently and their professionalism was a breath of fresh air after a few bad experiences with less scrupulous gas engineers.Keep up the good work!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Company came when they said,sent reminder the day before,contacted on the day to say they would be here by a certain time and they were,professsional,helpful would highly reccomend will be using heatglow again
Even text to see if we were happy with the work and everything was ok

5 January 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, Gareth and Karl provided exceptional service. Their communication was top-notch, and their craftsmanship was impressive. I will certainly use their services again and recommend them to my family and friends.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Again.

I have used Heatglow for a number of years particularly because the service is excellent. From booking a service online to paying the invoice everything is extremely straightforward.
Together with very friendly and professional engineers ( on this occasion Karl) I have never had any problems with Heatglow.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great reliable company

I’ve used HeatGlow for the last 5 years. It’s easy to book an appointment, the engineers are very professional and ensure all surfaces are protected when taking things apart. Would highly recommend

16 December 2025
Unprompted review

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