HeatGlow Reviews 

424
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and professional during routine boiler services and new installations. People regularly note that the engineers arrive right on time, work efficiently, and always leave the work areas spotless. Consumers also deeply appreciate the seamless booking process and the clear communication maintained by the team from start to finish. Reviewers mention that appointments can be arranged quickly and urgent repair needs are resolved with great efficiency and helpfulness. Many clients state they would gladly recommend these reliable services to their friends and family members for future maintenance.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional, prompt, and friendly... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and professional, consistently arriving on time... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as extremely... See more

Customer service

People report positive experiences with customer service, highlighting transparent upfront pricing and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HeatGlow is super responsive , always a human being at the end of the email the chat or the phone, booking process was made painless through any medium Gareth was in time , understood straight away... See more

Rated 5 out of 5 stars

I use this company regularly and they are great.Reliable,helpful and friendly.They are the only boiler firm that I would recommend and we have used many over the years.They also installed a new boiler... See more

Rated 5 out of 5 stars

Very easy to book our boiler service with HeatGlow, all the staff were very friendly and helpful. Very useful reminders about the date and time of the appointment. Karl arrived a little early to make... See more

Rated 5 out of 5 stars

Heatglow were recommended to me by a close relative for a boiler service and I was impressed with the whole experience from the first phone call to the completion of the job. Karl was courteous and po... See more


Company details

  1. Plumber
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Gasfitter
  7. Heating service

Written by the company

Which? Trusted Traders. Cardiff based Heating and Plumbing Engineers. Combined 28 years experience in the Heating and Plumbing trade. Services include: Boiler servicing | Boiler maintenance | Boiler installation | underfloor heating | Landlord/Homeowner gas safety reports | General plumbing | Gas fire servicing | All aspects of Gas work (Gas safe registered) Worcester Accredited


Contact info

5.0

Excellent

TrustScore 5 out of 5

424 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(424)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi all just had a boiler installed by…HeatGlow

Hi all just had a boiler installed by Gareth @ HeatGlow Omg what a nice professional guy clean tidy and didn't know he'd been there because of his tidiness. Will be recommending him to family and friends and old customers and this recommendation from a retired Heating Engineer/Plumber
Well done

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I worked as a construction manager for…

I worked as a construction manager for nigh on 50 years and have dealt with various trades of subcontractors over the period, some bad, some good, and some, a very few were exceptional. These guys fall into the latter category. I would have no hesitation in recommending HeatGlow to anyone.
You will not be disappointed.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Gareth arrived promptly after updates by text on timings and was quick and efficient in servicing boiler and sending through the service documents.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, on-line booking was simple and followed up with regular emails confirming appointment, arrival time etc.. Karl arrived on time, was polite, professional and knowledgeable throughout the visit and explained everything thoroughly! Great customer service, I will definitely use again and would recommend!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

HeatGlow

HeatGlow, Carl and Gareth were brilliant. Our appointment was quickly arranged and the work was carried out in a very professional manner. Keeping us informed throughout the process. Will definitely be using the company again.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Had a new Worcester boiler fitted

Had a new Worcester boiler fitted. The service from HeatGlow was first class. Communication was great from beginning to end and Karl the engineer did a great job fitting and cleaning up after. Would highly recommend 👍

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

1st time we arrange a service of our boiler. It was easy to arrange, and kept in the loop from start to finish.
Engineer was polite, friendly, respectful of property, experienced and had to get a new part and was back within the hour. Price for the full service and part, was reasonable.
I would highly recommend HeatGlow.
We will be arrnaging furture services with them.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to book, excellent communication, and Karl, who attended to do our boiler service, was fantastic. This is the second time we have used HeatGlow and would highly recommend them.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

HeatGlow - The Best

We used HeatGlow for the installation of our Worcester Bosch combi boiler 5 years ago. Since then, we have had our boiler serviced annually by HeatGlow who are always punctual, always on time, and the engineers are always professional and polite.
I would highly recommend their services.
Thank you HeatGlow... 5/5 stars

25 September 2025
Unprompted review
Rated 5 out of 5 stars

All good

All good, arrived on time, explained everything and did a quick job on a boiler service. Would recommend

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.Arrived promptly and…

Excellent service.Arrived promptly and fitted new boiler as required.Polite,informative and helpful.I have used Gareth and his team before on my own property and he has been extremely reliable.Also we have had no issues with the Worcester Boiler recommended unlike boilers in the past.This time Karl fitted a new boiler for my Mum and did a great job.So she is now safely set up with 10year warranty moving forward.Many thanks to everybody on the team!Heartily recommend to others needing new boiler/boiler work.Eryl

9 September 2025
Unprompted review

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