Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more
I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more
I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more
Company details
- #26 of 49 best companies in Costume Jewellery Shop
Written by the company
Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.
Contact info
Marlborough, sn8, Witlshire, United Kingdom
- 01672520909
- hello@heavenlylondon.com
- heavenlynecklaces.com
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serpent Ring & Earrings
I recently brought the Serpent Ring and matching Gold 'Diamond' Leverback Hoop with Serpent Drop Earrings and absolutely LOVE THEM! I have so many amazing comments every time I wear them, they are completely fabulous! Thank you Heavenly London! I can't wait to add more of your beautiful pieces to my collection!
18 September 2024
Unprompted review
Reply from Heavenly London
Thank you X
Always a pleasure buying from Heavenly…
Always a pleasure buying from Heavenly London: the jewelry is just stunning and the customer service is always brilliant. Many thanks!!!
17 September 2024
Unprompted review
Reply from Heavenly London
Thank you Shivani, we are eternally grateful for your review X
I can't express how much I love this…
I can't express how much I love this brand, the team at Heavenly London have been so incredibly helpful when I come knocking for another pressie for my wife or family and every time they get it right. The quality is brilliant she still wears a birthday gift I gave her 10 years ago everyday. Already lining up my Christmas gifts with wonderful Maddy. Thank You Heavenly London!
18 September 2024
Unprompted review
Reply from Heavenly London
Thank you so much Sam Xx
Trying to return the bracelet I ordered…
Trying to return the bracelet I ordered as just wasn’t for me when I saw it. tried emailing their contact email twice to request details of how to return the item. No one has contacted me in a week. I will not be buying anything else from here. Very disappointed and suggest everyone bears in mind that it looks as if refunds aren’t accepted which is against trading standards and UK law
Save your money
30 August 2024
Reply from Heavenly London
Hi Karen,
I’m really sorry to hear you feel this way – I completely understand how frustrating it must be.
I just wanted to let you know that we’ve emailed you back twice over the last two weeks and left a voicemail, but it seems our messages aren't reaching you. I've tried again from two different email accounts, including my personal one, so please do check your junk folder in case our emails are landing there.
We’re more than happy to accept your bracelet back for a refund; we just need to make sure we can connect! Please reach out to us when you can – we’re here to help.
Warm wishes,
Their products are truly HEAVENLY
Heavenly London has quickly become one of my favorite jewelry brands! This time- I purchased their earrings, and they did not disappoint—they're incredibly cute and instantly elevate any outfit I wear. I have several of their pieces and I love them all! I love knowing that I'm supporting a small and sustainable brand, which makes me even prouder to wear their pieces. I receive so many compliments on their items, and I appreciate how versatile they are, effortlessly transitioning from day to night. Highly recommend!
27 August 2024
Excellent customer service and…
Excellent customer service and beautiful quality, the sparkle rivals any mined diamonds I own!
29 July 2024
Reply from Heavenly London
Beautiful review thank you
Heavenly
Had a pre-ordered item and was kept in the loop via email in terms of ETA/shipping. The jewelries seem well made and solid for the prices. Happy to support a small business that is transparent and thrives to do the right things. Would definitely buy from again
30 July 2024
Reply from Heavenly London
What lovely feedback thank you so much for sharing x
Heavenly is the correct name, it add style to any outfit
Heavenly is the correct name; their jewellery is so beautiful and of fantastic quality, adding that extra style no matter what you wear. I have been using this brand for years with my clients. I am a stylist and lucky enough to have items myself. It's my go-to brand
29 July 2024
Reply from Heavenly London
Thank you so much for your Heavenly review!
Reply from Heavenly London
Thanks for sharing your feedback X
By chance I came across this lovely…
By chance I came across this lovely company online. Good quality products, not too pricy and great designs. The kind owner of this business even searched for the earrings I wanted that were sold out which matched the necklace I had bought from her so now I have them too. Happy experience.
26 July 2024
Reply from Heavenly London
Thank you so much, it's a pleasure X
Earrings are stunning
Earrings are stunning. Pre-order arrived well ahead of estimated delivery.
26 July 2024
Reply from Heavenly London
Thank you X
5 star experience...!!
I'm sooo happy with the earrings and their service. The team went out of their way to get the order to me early and they are amazing. Beautiful jewelry too!
26 July 2024
Reply from Heavenly London
Thank you! X
Absolutely stunning earrings and…
Absolutely stunning earrings and excellent service and communication. You went above and beyond for me. Thank you.
26 July 2024
Reply from Heavenly London
Thank you so so much x
Reply from Heavenly London
Thank you SO much XX
Truly customer focussed experience
Overseas sale without extra cost (high delivery, customs, VAT etc) - all included. Brilliant - all companies should aspire to, and achieve, this.
Quick turnround, great products, excellent (and strong) packaging.
4 July 2024
Reply from Heavenly London
What a completely wonderful review thank you so much. It means the world XX
Beautiful delicate jewellery which is…
Beautiful delicate jewellery which is well crafted. Excellent customer service and delivery. Perfect!
27 June 2024
Reply from Heavenly London
Thank you so so much!
Ordered a bracelet and it came in about…
Ordered a bracelet and it came in about two weeks from the UK to western Canada. Happy with the quality and will definitely order again!
25 June 2024
Reply from Heavenly London
So lovely of you to write, thank you!
5 star experience
I just wanted to say that I am so impressed with this company. Amazing quality, delivery and experience
27 June 2024
Unprompted review
Reply from Heavenly London
Wow thank you so much for taking time to write
Reply from Heavenly London
Thank you so much! X
Reply from Heavenly London
Thank you for writing lovely feedback X
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