Heavenly London Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful designs, often describing them as stunning and original. Many people appreciate the helpful and charming staff, highlighting their kindness and willingness to assist with inquiries and bespoke requests. The delivery service is frequently noted for being fast and efficient, with items arriving well-packaged and on time. Consumers are very satisfied with the overall service, finding the ordering process simple and communication clear. They often express delight with their purchases, with many planning to buy again and recommending the company to others.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the beautiful designs, high... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding quality and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery and quick... See more

Service

Consumers find service to be positive. Many reviewers highlight the outstanding quality and wonderful... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being charming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more

Rated 5 out of 5 stars

My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more

Rated 5 out of 5 stars

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more

Rated 5 out of 5 stars

I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more


Company details

  1. #26 of 49 best companies in Costume Jewellery Shop

Written by the company

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Bespoke Jewellery

Heavenly London what can I say they exceeded my expectations and delivered the most beautiful bespoke bracelet. Their customer service is second to none and although this was sourced remotely they kept me informed about everything and did not rush me when making decisions.
Fantastic experience 😊

3 January 2025
Heavenly London logo

Reply from Heavenly London

Thank you, it's an honour to work on your beautiful custom pieces with you x

Rated 5 out of 5 stars

My favorite jewelry brand

Heavenly London has become my favorite jewelry brand! As someone from Austria, I’ve never had any issues with customs, making the entire experience smooth and stress-free. I own five stunning pieces, two pairs of earrings and three Moissanite necklaces and they’re just as dazzling after months of wear.

As a women-led, eco-conscious brand, they truly stand out. My two custom designs were flawless, the team was attentive, friendly, and brought my ideas to life perfectly.

I can’t wait to expand my collection. If you’re looking for sustainable, beautifully crafted jewelry, Heavenly London is the perfect choice!

Kind regards,
Anne

1 December 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you so much! X

Rated 5 out of 5 stars

Beautiful Bracelet

I'm very pleased with my purchase, I haven't taken it off since it arrived. The service and delivery was excellent. Thank you,

25 November 2024
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Reply from Heavenly London

Thank you XX

Rated 5 out of 5 stars

Sparkle for Days!! Silver Billes Necklace

The moissanite is large 2cts and sparkles beautifully. The chain is generous 21” and falls lower than any of my other necklaces and has plenty of movement which I really like. Very happy with my purchases from Heavenly. Great customer service from a female owned glamorous company.

25 November 2024
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Reply from Heavenly London

Thank you X

Rated 5 out of 5 stars

Beautifully made jewellery

Beautifully made jewellery. Lovely packaging and really fast delivery. Massive fan of this brand, I always get so many compliments wearing the pieces I have xx

25 November 2024
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Reply from Heavenly London

Thank you so much x

Rated 4 out of 5 stars

Gorgeous piece of costume jewellery

Gorgeous piece of costume jewellery. I used it on occasions and try to be e really careful with it as one can be.

Sadly scratches easily as one can expect and also tarnishes hence looses its gold a bit after some time which I believe is normal wear and tear…

Price a bit too high would buy more if the rings were around £90-£100

1 October 2024
Rated 5 out of 5 stars

Elegant earrings with impeccable…

Elegant earrings with impeccable quality and very smart new clasp. Very comfortable to wear for the size of earrings.

7 October 2024
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Reply from Heavenly London

What a beautiful review thank you SO much XXX

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring! As with all Heavenly pieces, it looks stunning. Fast delivery and 1st class service as always.

30 September 2024
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Reply from Heavenly London

You're so lovely thank you X

Rated 5 out of 5 stars

Honestly the best customer service…

Honestly the best customer service ever. I thought size L for a ring was L for large. When I asked for a swap they were so lovely and really helped me get the correct size. Very happy customer !

13 September 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you X

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