This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they... See more
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Review summary
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Reviews shaping this summary
Great Company. Products are fantastic, you cant really see it online, but when your helmet is in your hands you will appreciate the craftsmanship. It is perfect. Customer service is fantastic also,... See more
Effortless style, flawless comfort. This Hedon helmet isn’t just gear—it’s a statement. Classic lines, perfect fit, and an aesthetic that’s makes every ride cinematic. Ride in it once and you’ll never... See more
Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanshi... See more
Company details
- #30 of 40 best companies in Motorcycle Equipment Store
About Hedon
Written by the company
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Contact info
United Kingdom
- 01895443074
- aftersales@hedon.com
- hedon.com
4.6
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Excellent customer service
They deliver on time, provide excellent customer service, and resolve any issues or errors encountered. Exceptional product quality. Very attractive designs.
8 May 2025
Reply from Hedon
Hi Jeffrey,
We're sorry you've had trouble with the helmet sizing. We've tried contacting you via email on the 11th, 20th, and again on the 23rd May to better understand where you're experiencing pressure—whether it's around the cheek pads, forehead, or elsewhere—so we can provide a tailored solution. Unfortunately, we haven't received a reply yet.
Please respond to our emails or reach out to us directly when you can. We're keen to help ensure you have the perfect fit.
Warm regards,
Hedon Customer Services
Wrong order
Anyway they sent me not the right amount, hedon contact me instantly and correct everything without hesitation.
Very friendly and courteous.
6 May 2025
Fantastic product
Fantastic product, great company to deal with, the only problem is that the product is addictive….! 🤣 - Keep rocking the lids….!!!!!!
6 May 2025
I will be back for another purchase…
I will be back for another purchase very soon. Thank you
29 April 2025
Quality style comfort weight
28 April 2025
Excellent products and customer…
Excellent products and customer experience
I absolutely LOVE my Heroine Racer 2.0! It is the best helmet I have ever used, bar none, and after a few months of use I just continue to love it more each day…
I also love the Deep Smoke visor and use it daily. Can’t believe how crisp it is…Perfect combination of sun-blocking and clarity.
9 May 2025
Unprompted review
Nice service, great product
Good communication. Great design and quality. Quick delivery.
29 April 2025
Great experience and major concern from…
Great experience and major concern from the Hedon team
23 April 2025
Great customer service from Emma
Great customer service from Emma. Sorted out my order quickly and fast responses to emails, particularly on a bank holiday Sunday. Amazing experience and great product.
4 May 2025
Unprompted review
Size totalmente wrong i paid lot of…
Size totalmente wrong i paid lot of taxes here in Mexico to relase it from customs and now I will have to return the helmet and paid a lot of taxes when you send me the correct one size
22 April 2025
Reply from Hedon
Hello Victor,
Thank you for your feedback. We’re truly sorry to hear about the inconvenience caused by the customs duties and sizing issue with your helmet. We understand how frustrating this situation can be.
As per our previous communication, we are committed to assisting you with finding the correct fit. Since you opted for sizing insurance, we are more than happy to support you in resolving this issue. We’ll do everything we can to ensure the helmet fits as expected.
Regarding the customs duties, we unfortunately cannot control the import taxes imposed by the destination country’s border control. However, we’ll continue to assist you with the return process and make sure the replacement helmet fits perfectly.
We sincerely appreciate your patience and understanding during this process and are here to help every step of the way.
Best regards,
Hedon Customer Services
Need more transparency for international shipping
I recently ordered a helmet from you to the USA and was surprised to receive a $233 import duty bill from DHL. On your website, there’s no clear mention that duties wouldn’t be covered for US orders - only Europe is specified.
This was quite disappointing, especially after paying £49 for shipping. Had I known, I would have factored this into my purchase decision.
17 April 2025
Reply from Hedon
Hi Sydney,
Thank you for sharing your experience. We’re sorry the DHL duty bill came as an unwelcome surprise, and we appreciate the chance to clarify how international charges work.
All Hedon helmets are shipped from our workshop in the UK. Because they cross an international border, any import duties or taxes are assessed—and collected—by U.S. Customs, not by Hedon. This is explained in the order-confirmation email you received right after checkout, but we agree it should be more visible on the website and at the cart stage, and we’re already working on that.
Until April 2025, most personal imports under about US $2,000 usually cleared without duty. An executive order issued by new U.S. administration reduced the duty-free “de minimis” ceiling to US $800 while the policy is reviewed, so parcels that would previously have sailed through can now attract duty. The U.S. administration has said it will revisit the threshold again in July, but in the meantime carriers such as DHL must collect duty on anything valued above the new limit.
We understand that an unexpected US $233 fee—on top of £49 shipping—can spoil the excitement of receiving a new helmet, and we’re genuinely sorry for the frustration.
Thank you for your understanding and for helping us make our duty information clearer for everyone.
Best regards,
Hedon Customer Services
The Perfect Choice
The Perfect Choice. Design, Build and Customer service. Couldn’t be happier. Our second Hedon Helmet, love them.
29 April 2025
Unprompted review
Product: 10/10 Operations: 5/10
Quality of products is second to none. Absolutely premium. However, if you’re in the US, do yourself a massive favour and buy from Revzilla or another retailer. The paperwork and customs delays buying direct from Hedon completely ruined the experience for me.
13 April 2025
The Leica of Helmets!
The Leica of Helmets! I'm on my 5th Hedon lid and eyeing up the 6th! They are pure understated elegance, exquisite build quality and a customer service experience to match.
It does precisely what a helmet needs to do but just does it with style. It looks and feels special, on or off.
In a market segment with a plethora of choices and price points to suit everyone, Hedon is daring to do things differently and that takes plums! Plus, they are homegrown in London which I love to support.
14 April 2025
Unprompted review
Great company and great products.
Great company and great products.
Customer service EXCEPTIONAL !!!
Thank you very much Hedon Team!
4 April 2025
The Real Custom Experience
I ordered a custom helmet from Hedon and couldn’t be happier with the experience. What truly stood out was the exceptional support from the Hedon team. They took the time to point out potential colour differences and even sent me photos to help with my decision. I was also given the opportunity to design the helmet to match the exact colour of my motorcycle — a detail that made all the difference.
The result: a helmet that fits perfectly and looks absolutely stunning on my bike. A truly personalised experience with outstanding customer care. Highly recommended!
31 March 2025
Great company and product.
Fab experience. Peak out of stock on the website but when I enquired, a lovely lady got back to me at about 7 in the evening saying that they could make one up for me. This was promised in about 10 days and lo and behold it turned up right on time. Brilliant quality and what great service. That’s how it should be done. A massive thank you to all at Hedon.
31 March 2025
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