This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they... See more
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Review summary
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Great Company. Products are fantastic, you cant really see it online, but when your helmet is in your hands you will appreciate the craftsmanship. It is perfect. Customer service is fantastic also,... See more
Effortless style, flawless comfort. This Hedon helmet isn’t just gear—it’s a statement. Classic lines, perfect fit, and an aesthetic that’s makes every ride cinematic. Ride in it once and you’ll never... See more
Really happy with my custom Hedon helmet. Communication throughout the process was clear and helpful. The design is clean, stylish, and well-made. You can tell a lot of care goes into the craftsmanshi... See more
Company details
- #30 of 40 best companies in Motorcycle Equipment Store
About Hedon
Written by the company
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Contact info
United Kingdom
- 01895443074
- aftersales@hedon.com
- hedon.com
4.6
Excellent
531 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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High quality and absolutely beautiful
High quality and absolutely beautiful. Great customer service!!!!!
30 May 2025
Quality service and quality product in a class of its own
Customer service was superb. Tactfully suggested I might want to vary my visor to match the helmet and I welcomed the advice and made a better informed decision as a result. Delivery quicker than predicted and the helmet itself is a work of art. Beautifully wrapped and of very high quality. I’ve been riding for 10 years and had various helmets but this is in a class of its own. Worth every penny.
13 June 2025
Unprompted review
Double charging of taxes - 47% in total taxes and fees
I am being charged EUR 48.97 in import tax and handling fees. This is in addition to the EUR 25.55 (19%) German VAT you already charged for a domestic sale. Apparently the documentation was incomplete.
This means I am charged a 19% tax (domestic VAT and import tax) twice, plus handling fees. Since you already charged German VAT for a domestic sale, I request that you reimburse the additional import tax and handling fees in a total amount of EUR 48.97 as per the below document from DHL to my credit card promptly, but no later than by 20 June 2025.
I hope that this can be settled swiftly as described above. A total charge of about 47% on an item of EUR 160 (with a 19% tax levied twice) is absolutely unacceptable. Should this be the outcome, I will certainly feel compelled to warn other German customers about this and also refrain from purchasing another helmet from you this autumn.
In case of any questions you can reach me on my mobile: +491707926644.
Best regards,
Dr. Andreas Löhdefink
3 June 2025
Reply from Hedon
Dear Dr. Löhdefink,
Thank you for your feedback. We genuinely regret the inconvenience you've experienced due to the import charges.
As explained in our direct communication, German DHL currently only supports deliveries on DAP (Delivered at Place) terms, meaning import duties and taxes are payable upon arrival. The 19% MwSt already charged was in line with standard procedures, and we have no control over additional import handling fees imposed by local customs authorities.
However, we fully understand your concern and, as previously confirmed, we will gladly reimburse you the EUR 48.97 upon receiving your payment confirmation for the import charges from DHL.
Our priority remains your satisfaction, and we appreciate your cooperation in resolving this matter promptly.
Should you have further questions, please contact us directly—we are here to assist.
Best regards,
Hedon Customer Services
Simply the best
Always a pleasure dealing with Hedon. You get what you pay for, the product and service are sublime.
2 June 2025
Great communication
2 June 2025
Great stylish helmet
Fast international shipping, and well crafted helmet. The coating on the helmet is high quality, and the design is understated and stylish.
27 May 2025
Beautifully Hand Crafted Gloves
These gloves are hand crafted beautifully and it is very eye catching. Highly recommend it to anyone looking for a very premium Gloves for their motorcycle rides.
29 May 2025
Best quality helmet money can buy
Doesn’t get better than this. If you want the finest helmet - get a Hedon. Finish. Quality. Materials. Attention to detail. This is the best quality helmet money can buy.
29 May 2025
Excellent service Excellent Lid
Very helpful and responsive, even over bank holiday. Very pleased with the Lid too
26 May 2025
I dropped my Hedon - Mortified. Happy Ending
We now own Two Hedon helmets and they are without a doubt simply the best.
Excruciatingly I dropped mine and spent a few days mortified. As a last ditch attempt I got my dremel out and tried to improve the damage. It didn’t. I now had a 4” square patch that was just awful…
I went to Hedon’s site to get Customer Service details as a Hail Mary… then saw there was a polishing guide.. purchased the exact products used in the video…
Happy Ending.
I dropped some Warhammer Paint into a mix of ceramic glue and filled the indents/scratches. Left to set. Then with my new CarPolishing gun and 3M product followed the guide.
10minutes later and while not perfect it’s perfectly good enough and a superb Sunday.
Thankyou Hedon for such anazing helmets and double thankyou for having that polishing guide. :)
Can’t think of a reason right now why I’d need a third but maybe if I get that third bike I’ll just have to. Yes now there’s a plan.
1 June 2025
Unprompted review
Best helmet I have owned
Best helmet i have owned. It's a perfect fit, no pressure points, quiet and supremely soft for the noggin I've owned eight different brands of helmets and this is the best. Why if it's the best did i downgrade it to a 4, whoever installed the visor was stronger in one hand and i couldn't remove the screw down myself and in the United States we commonly see emergency release for the check pads (not sure if this could be done and maintain the helmet qualities).
22 May 2025
Reply from Hedon
Hi James,
Thank you so much for your valuable feedback and for sharing your experience! We're thrilled to hear that your Hedon helmet is the best you've owned, it's wonderful to know the fit, comfort, and quietness meet your expectations.
Regarding your feedback about the visor screw, we apologize for the inconvenience you've faced. We're looking into ensuring consistent and user-friendly installations going forward. As for the cheek pads, they are indeed removable in a similar way to emergency cheek pads, but you're correct—they don't currently feature the cloth tab for easy removal. Your suggestion is greatly appreciated and we’re actively considering implementing this improvement in future helmet designs.
Thanks again for helping us improve and for choosing Hedon!
Warm regards,
Hedon Customer Services
After sending many emails with Hedon…
After sending many emails with Hedon resolution service I realised,that it’s really necessary to send them videos and photos they’re asking for to prove the items really doesn’t fit.
After sending them those ,they offered me a reasonable return fees for sending them the items back.
At first I tought they didn’t want to solve my problem,but things turned out totally differently.
Everything OK sofar it seems that we’ll manage to resolve everything like we supposed to.
25 May 2025
Unprompted review
Superb helmet
Superb helmet, fit, quality, service and company! Wore my new DGR helmet on this year's ride 😁
8 May 2025
Very professional interactions a…
Very professional interactions a pleasure to work with you
6 May 2025
Hedon replaced my DGR helmet in time for DGR
Hedon replaced my DGR L helmet with an XL in time for this year's DGR ride. I proudly wore the beautiful helmet in the 2025 Greenville, SC DGR ride. The quality is amazing. SO is the weight. My Hedon helmet is much lighter than my Bell helmet. Hedon paid for all shipping, and processed all logistics. Excellent Customer Service for an Excellent product from an Excellent company!
9 May 2025
my worts customer experience
I ordered by carefully following the site's guideline and the helmets arrived too small.i wrote to the after-sales services several times without ever receiving any response. For a helmet that cost more than 700 euros, this is the first time i've had to deal which such poor after-sales services ! my advice... be very careful before dealing with Hedon online. for me , it was my second but last Hedon
29 April 2025
Reply from Hedon
Dear Françoise,
Thank you for sharing your feedback. We take all customer concerns seriously and want to clarify that we have responded to all your messages on the same day they were received, including emails sent on 05/07, 05/13, and 05/14 of 2025. To assist you better, we also provided replies in French for your convenience.
As you purchased a custom helmet without the sizing insurance option, our terms state that such helmets are eligible for a 50% refund only. We are still committed to finding a suitable solution and are awaiting your response to proceed further.
Please feel free to get back to us so we can assist you promptly.
Best regards,
Heson Customer Services
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