HEIMA Reviews 221

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the wide range of interesting items available, often finding exactly what they need for their homes and gardens. The ordering process is consistently described as easy, with many appreciating the swift and efficient delivery service. Reviewers are particularly impressed with how well products are packed, often using recycled materials, ensuring items arrive safely and undamaged. However, some customers experienced issues with their orders, including items going missing in transit or receiving faulty products. Despite these occasional setbacks, communication is generally noted as excellent, and many expressed satisfaction with the service provided.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, great design, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, durable,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy and straightforward ordering process... See more

Service

People report positive experiences with service, often highlighting its promptness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more

Rated 5 out of 5 stars

Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more

Rated 5 out of 5 stars

Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more

Rated 5 out of 5 stars

Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more


Company details

  1. #45 of 235 best companies in Homewares Shop
  2. #14 of 96 best companies in Kitchenware Shop
  3. #25 of 91 best companies in Hardware Shop
  4. #42 of 241 best companies in Home improvement shop

Written by the company

Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Eco-Friendly Heaven

Love this shop wholeheartedly. Great array of eco-friendly almost everything you can imagine! The loveliest service also :) My fav shop, if only they could open one next-door to me! I’d be broke without a care in the world!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant set of brushes.

Great quality products, they were even better than I expected. They are sturdy and do a good job of cleaning the sink plug hole and overflow.
Products arrived quickly.

20 August 2024
Rated 5 out of 5 stars

Great service

Great service, ordered and all ready to collect the next day! Perfect essentials to make eco cleaner! Thank you!

13 August 2024
Rated 5 out of 5 stars

Good site and well packaged

Easy to use site, and products arrived packaged really neatly, and 1kg of bicarb didn't even spill in the bag it was in! The only issue was the site did break at the payment processing point (spinning wheel), but I did get email confirmation.

31 July 2024
Rated 5 out of 5 stars

Brilliant

Brilliant products, service, love that they are eco-friendl and really useful. I especially like the pocket mirror in wood, copper cloth, hand salves and jute netting. Would prefer cups made in England instead of China but there are a good selelction of lovely things. Thank you!

17 July 2024
Rated 5 out of 5 stars

Excellent customer care

Great item, packaged really well.
Prompt delivery.
Emailed with regard to a missing spare part as stated on box. Got a response next morning to say item would be posted out that day, it arrived the next day. Excellent customer service 👏

17 July 2024
Rated 5 out of 5 stars

Excellent

Excellent products, well wrapped and delivered directly by the owner. A perfect extension of the shop experience

11 July 2024
Rated 5 out of 5 stars

Brilliant online shop and very speedy arrival

I hunted high and low for a side swivel peeler and was delighted when I found one in your online shop. The peeler is superb quality, and will most likely last for years. The online shop was very esy to use. The peeler arrived the day after I placed the order, very much beyond expectations.

4 July 2024

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