Hello Neighbour Reviews 635

Josh Michels and Isabella Frost have been amazing to work with. One of the most valuable aspects of our collaboration is the amount of time they’ve saved us. Their proactive approach, attention to detail, and communication mean we can focus on our core work, knowing that everything they handle is in excellent hands.

It was smooth and easy to get everything ready for our move. Rebecca L was on hand every step of the way, she is very helpful and friendly which made the experience even better.

Thanks to Hello Neighbour who have made Management of my Property the past two years ' headache free', after 'ten years' of 'nightmares' with 'High street agents'!

Especially, thanks to Josh, Victoria, & Rebecca, for their 'approachability' & 'warmth'.

Everything was done for the conveniency of the tenant.
From the referencing, holding deposits payments, and up until the key handover, Hello Neighbour made it very smoothly for us to rent our next property.

5 star experience working with Hello Neighbour! It's been a pleasure working with Isabella on the agency front, and also Josh picking up property management. I now have two buy-to-let properties with Hello Neighbour and wouldn't ever consider going back to my prior agents! Both properties were let quickly and are now well managed.
Isabella and Josh are both responsive, professional and excellent at getting the job done. Would recommend every time! Thanks to both of you and here's to the next.

My flat was repeatedly misrepresented, including being listed as a flat share on Zoopla and as suitable for two sharers on Rightmove — despite being a one-bedroom apartment. This mistake went out in alerts and affected how the property was perceived from day one.

Hello Neighbour constantly pushed for rent reductions, citing weak market conditions while showing me low-quality applicants — including students and those I had already flagged for bad credit. I received multiple no-shows, and the overall approach felt focused on closing a finder’s fee quickly rather than securing the right tenant or protecting my property’s long-term value.

This caused lasting damage to my rental positioning, and I would not recommend them.

Sam has dobe a great job with my contract renewal.

We recently let our house using Hello Neighbour full tenant find service. Our person of contact was Russell Dent -Burnett and he was very good and efficient. Pleasure to work with.
I would recommend their service and would use them again.

I've used Hello Neighbour before to rent my flat out, so used again. They are professional, a fixed price, arrange all the viewings and found me an excellent tenant very quickly. I used Russell this time around he was very responsive

My wife and I recently used Hello Neighbour to find our new flat. We are moving in this weekend. The service provided was very good - simple and user-friendly. Our agent, Isabella, was responsive and helpful throughout the process. We would highly recommend using Hello Neighbour to find properties!

Very attentive, good agency - have had some awful experiences with other estate agents but hello neighbour made every step of the process easy and were transparent about all!

Isabella was extremely helpful. She helped me with my first renting in the UK all the way from India without any hassle. Very user friendly website with extremely helpful people. Would highly recommend.

The website offer looks clear and simple and I wanted to verify I'd understood the service offer before paying the fee. Making a call was a big mistake- or perhaps the best thing I did- the person had a script and could not deviate from it to answer my very specific simple questions, simply repeating their script information. Unable to explain how if " Get rented" at £69 includes advertising, credit checks, contract and deposit, that if I don't need the advertising, it suddenly becomes a "pro" service that costs £440. Since posting my review the company have been in touch to get a better understanding of my user experience, which is impressive. They were also able to answer the very straightforward question I was asking, without trying to sell me a service I didn't want!

Josh was great to work with!

I had a fantastic experience working with Josh. He was always willing to help and incredibly responsive to all my calls and emails. His support made the whole process so much smoother. Highly recommend!

As a landlord I have been working with Josh as my go-to.
I have worked with several representatives at Hello Neighbour but Josh is fantastic. A can-do mentality. He thinks through issues if they occur. He is pro-active and has a good sense of humour!
Can't praise him enough. I wouldn't be with Hello Neighbour if were not for him.

Great experience, highly recommend.

Everything went as smoothly as possible. The staff is very kind, specially Issabela Frost! Thank you for everything! I recommend them if you are looking for a easy and quick move.

I had a very good experience as a landlord. I dealt with Jade, she was brilliant! She answered all my questions promptly. She kept me updated daily until the tenants were found and the documentation was done promptly. Their fees are transparent. They even paid me earlier than the date that l requested.
I am very happy with your service.
Kind regards
Ola A

Highly responsive, knowledgeable, professional and pleasant to work with - this has been my experience with Hello Neighbour.

I am so glad I was referred to them by a neighbour and without hesitation, I would refer Hello Neighbour to others!

We had a good experience with Hello Neighbour. They made sure everything went well so we moved into the property on the day we asked to. Many thanks to Rebecca Lancelot for all the help and prompt response to our inquiries.