Hello Cake Reviews 941

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that interactions are consistently positive and helpful. Many appreciate the company's willingness to replace defective products and stand behind their offerings, ensuring customer satisfaction. People also praise the quality of the products, finding them effective and enjoyable. However, some people were dissatisfied with certain aspects of the product and delivery. There are mentions of products malfunctioning or not performing as expected, with some customers receiving replacements that were also faulty. Additionally, some reviewers experienced issues with shipping, citing delays or lost packages, and a few were unhappy with the company's policy regarding damaged product replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Customer service

People report positive experiences with customer service. Many customers describe the customer service as... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, quick... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more

Company replied

Rated 4 out of 5 stars

Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.

Company replied

Rated 4 out of 5 stars

Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.

Company replied

Rated 5 out of 5 stars

Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.

Free Shipping on orders $35+

Discrete Shipping & Billing

100% Satisfaction Guaranteed or Your Money Back

Contact info

3.8

Great

TrustScore 4 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, quick delivery and great price.
Have recommended to many of my friends !

17 April 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you've enjoyed our product and services! Thank you for the review and recommendations!

Rated 4 out of 5 stars

Need more ordering options

The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a monthly basis. Periods other than a single month (2 months, 3 months, etc.) are not possible. Not very customer friendly. Products are exceptional.

17 April 2025
Hello Cake logo

Reply from Hello Cake

Thank you for feedback. This is very helpful to our product development team. We appreciate you giving us a try!

Rated 1 out of 5 stars

Bait & Switch

I reached out to them asking for help for my libido. The provider promised that they had plenty of options if the first one didn't work. But when it didn't, I reached out and he immediately told me to go see someone in person. No other suggestions. No other ideas. Nothing.

I reached out to customer service for help and they said that he's "clearly" offering me other products. Lady WHERE??? Circle it and point at it because it's not there.

It's a scam and a bait and switch. The meds don't work and they refuse to refund their snake oil product and service. They write off providers and gaslight. I'm just done.

14 May 2025
Unprompted review
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear that the medication wasn't a right fit for you and didn't receive the results you were looking for. We will have someone reach out to look into this further for you.

Rated 4 out of 5 stars

The smell and taste of the lube was…

The smell and taste of the lube was great. The slickness was great. The only thing was it was a little thin and would get a little sticky quicker than some others we’ve tried. So had to use more than we normally use. Overall, very good product

3 May 2025
Hello Cake logo

Reply from Hello Cake

Thank you so much for your review! We are happy you are enjoying your lube and we appreciate the feedback.

Rated 1 out of 5 stars

Four days in and the only difference is…

Four days in and the only difference is the peppery burps.

23 April 2025
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

Fast and great service

Fast and great service. Corrected my issue with a new product and sent out fast!

17 April 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you're pleased with our service! Thank you so much for your review!

Rated 3 out of 5 stars

The products silicone head isn't…

The products silicone head isn't flexible enough. Still snapping and breaking after repeated use.

25 March 2025
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right.

Rated 5 out of 5 stars

The customer service team is wonderful

The customer service team is wonderful! They reply quickly and they resolve issues in a timely manner. I am a fan for life if not just for their products, but the way they stand behind them.

18 April 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear our service was to your satisfaction! Thank you so much for your review!

Rated 5 out of 5 stars

I had an issue and contacted Hello Cake…

I had an issue and contacted Hello Cake and I got a reply back within 12 hours. They sent me a replacement toy :) the employee that helped me was very nice as well.

Shoutout Miyka !!

21 April 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear we could resolve everything to your satisfaction! Thank you so much for your review!

Rated 4 out of 5 stars

Fantastic

It tast great and it does what it says it will do

24 March 2025
Hello Cake logo

Reply from Hello Cake

We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 5 out of 5 stars

Purrrfect Lube ⭐⭐⭐⭐⭐

This is the only lube my fiance and I use and we use it for EVERYthing. Obsessed. 10/10 use it everywhere. Also shopping and ordering is quick and easy 😘

21 April 2025
Hello Cake logo

Reply from Hello Cake

We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 5 out of 5 stars

Had some problems with a product and I…

Had some problems with a product and I contacted them and they replaced it without any issues.

18 April 2025
Hello Cake logo

Reply from Hello Cake

We're so glad to hear we resolved everything to your satisfaction. Thank you so much for your review! Enjoy!

Rated 5 out of 5 stars

Quick time

Turn around time was quick.

21 March 2025
Hello Cake logo

Reply from Hello Cake

We're so glad to hear you're pleased with our service. Thank you so much for your review! Enjoy!

Rated 5 out of 5 stars

The Solo Lube/Lotion is very enjoyable

The Solo Lube/Lotion is very enjoyable, and it certainly gets the job done. The desensitization spray is meh, but it's fair for the price point.

24 March 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

Rated 2 out of 5 stars

Didn't work as well as others

Didn't work as well as others, its hard to contact for cancel

4 April 2025
Unprompted review
Hello Cake logo

Reply from Hello Cake

We're sorry to hear you had this experience! We've just sent a request to you for more information so we can look into your issue and make sure you're taken care of.

Rated 5 out of 5 stars

Product is great

Product is great! Fast and discreet packaging. It's wonderful, give it a try for yourself. You won't regret it😉

21 February 2025
Hello Cake logo

Reply from Hello Cake

This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look