Hello Cake Reviews 941

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that interactions are consistently positive and helpful. Many appreciate the company's willingness to replace defective products and stand behind their offerings, ensuring customer satisfaction. People also praise the quality of the products, finding them effective and enjoyable. However, some people were dissatisfied with certain aspects of the product and delivery. There are mentions of products malfunctioning or not performing as expected, with some customers receiving replacements that were also faulty. Additionally, some reviewers experienced issues with shipping, citing delays or lost packages, and a few were unhappy with the company's policy regarding damaged product replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Customer service

People report positive experiences with customer service. Many customers describe the customer service as... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, quick... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more

Company replied

Rated 4 out of 5 stars

Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.

Company replied

Rated 4 out of 5 stars

Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.

Company replied

Rated 5 out of 5 stars

Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.

Free Shipping on orders $35+

Discrete Shipping & Billing

100% Satisfaction Guaranteed or Your Money Back

Contact info

3.8

Great

TrustScore 4 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There's absolutely no change

There's absolutely no change, except I'm over $50 short in my bank account. There no changes, no effects, except for a minty fresh breath, let's be honest I can get mints for a lot less. Incredibly dissapointed based on their claims, I fell for it and it was a waste of money and expectations.

31 March 2025
Unprompted review
Hello Cake logo

Reply from Hello Cake

Hey there! We are sorry for the disappointment. We suggest you reach out to your prescriber to see what the best options are to get the full benefit. You can also reach out to our team directly at meds@hellocake.com and we can walk you through this.

Rated 5 out of 5 stars

The quick response was amazing and the…

The quick response was amazing and the unquestionable response was even more impressive! Thank you being my favorite brand!
I just ran out out so-lo lotion, so I’ll be needing more of that very soon! Thanks again for all your support in having a healthy life.

23 February 2025
Hello Cake logo

Reply from Hello Cake

We are glad you have had a great experience with our team! We are always happy to help and even happier to know you love our So-Low Lotion!!

Rated 3 out of 5 stars

I love Tush Cush

I love Tush Cush so much and will continue purchasing it as long as it's available, but the subscription service is awful now. There's no way (still) to pause or skip a shipment like there used to be. Sometimes I don't need a refill and having the option of skipping would be appreciated. I've brought this up before and still no change.

23 February 2025
Hello Cake logo

Reply from Hello Cake

Hello, we are glad to know you are loving it! Our team is working on bringing those options back so you can easily manage your subscription without always feeling the need to send in an email. Thanks for your feedback!

Rated 5 out of 5 stars

Life changing honestly

Will get the job done for sure. Easy to clean and overall great to use and enjoy

21 February 2025
Hello Cake logo

Reply from Hello Cake

We are glad you feel this way! Thanks for the review!

Rated 5 out of 5 stars

Customer service is on point…

What a great experience dealing with customer service! My toy would not hold a charge. I reached out to the company even though my husband had purchased it through a retail store. They responded promptly and the process on getting a replacement was quick and easy. Thank you, I will definitely be trying more products just because of their awesome customer service.

18 February 2025
Hello Cake logo

Reply from Hello Cake

Perfect! We are happy to know our team is going above and beyond for you and you are satisfied with the service you received!

Rated 1 out of 5 stars

To be quite honest after having a toy…

To be quite honest after having a toy breakdown on me basically and the non-functional I was promised a replacement which I didn't get the first round so they re-mounted to me I got it a thing around and guess what it was a non-functioning it's a newer model which I've noticed and it has a little bit of changes such as where the battery charger goes and the depth of the center but unfortunately I did not get to experience it I just kind of gave up at this point

21 February 2025
Hello Cake logo

Reply from Hello Cake

We are sorry you are having this experience! In the interest of customer satisfaction our team has reached out to you via email with some options to help make things right!

Rated 5 out of 5 stars

Great customer service

Although the libido increaser didn't work for my fiance, it worked for me and the customer service staff went above and beyond to ensure I was refunded when my payment system glitched and I got charged twice. I never received an automated message and the person I communicated with responded promptly, professionally, and kindly.

23 February 2025
Hello Cake logo

Reply from Hello Cake

Thank you so much for your review! We're sorry to hear your fiance didn't have a great experience, but our team is always here and happy to help!

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

23 February 2025
Hello Cake logo

Reply from Hello Cake

We love to hear it! Thank you so much for your review and we hope you're enjoying everything!

Rated 5 out of 5 stars

I enjoy my little sucker

I enjoy my little sucker. Especially since my husband ALWAYS SO TIRED 🤷🏽‍♀️ I could've just married the little sucker.

22 February 2025
Hello Cake logo

Reply from Hello Cake

LOL! Sssh don't wake him! Thank you so much for your review and we're so happy to hear your having a good time!

Rated 1 out of 5 stars

Customer service 5 star, product ZERO stars

Customer service was 5 star, but the product isn’t good AT ALL. My $15 toy from some random Chinese company on Amazon is far superior. Truthfully, I won’t buy from this brand again, & will have to purchase another toy to replace this one - I’d like my money back, ideally.

25 January 2025
Hello Cake logo

Reply from Hello Cake

Thank you so much for your review and we're sorry to hear you didn't have a great experience with the toy you purchased. While we are unable to issue cash refunds for items purchased at a different retailer, we're always happy to exchange or replace with a different product of equal value.

Rated 5 out of 5 stars

Cakewalk

I am not exactly clear which purchase I am reviewing right now, but hello cake doesn't have any bad products that I've seen and the packaging and customer service are always excellent. Discreet on the outside, playful and well packed inside. (Unless you count the outside of bottles/products, like the "SEX LUBE" is not exactly discreet if you leave it sitting out for kids to see... So don't if you're not ready for that conversation.) 😅

23 January 2025
Hello Cake logo

Reply from Hello Cake

Are you trying to make us blush?! Thank you so much for your review and we're delighted to hear you're having so much fun!

Rated 5 out of 5 stars

2 Thumbs Up!!!

Affordable and easy to navigate my purchase. Plus my hubby and I enjoy the product

21 January 2025
Hello Cake logo

Reply from Hello Cake

Thanks so much for your review! We're happy to hear that you both are enjoying everything!

Rated 1 out of 5 stars

Is This Company Legit?

I’m beginning to believe this entire company is a scam. I’ve attempted ordering from them twice. I canceled the first order because they took my money and delivered…nothing (I did get refund). I tried giving them a second chance and ordered again. Again…nothing. When I inquired I was told my order was cancelled, which I didn’t do. I asked them to “un-cancel”…it’s now been 10 days and still nothing other excuses.

25 February 2025
Unprompted review
Hello Cake logo

Reply from Hello Cake

We are so sorry to hear you're having these issues! We will be requesting additional information from you so we can look into this and get to the bottom of this for you. Again, our sincere apologies for the trouble!

Rated 2 out of 5 stars

I recently purchased the Warming &…

I recently purchased the Warming & Cooling Lubes and what a dud. We did not have any warming or cooling sensation. If I could return to get my money back i would. I was really hoping for that game changing experience but this completely fell short.

24 January 2025
Hello Cake logo

Reply from Hello Cake

We are sorry to hear you didn't enjoy your purchase! Someone from our support team will be in touch with you shortly!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look