The service from the representative was courteous, clear and timely. Unfortunately, they were not able to really resolve my issue. Apparently they are able to provide subscription orders purely on a m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great products, good sales. Understand the need for the 'Intake' forms to buy Meds but that is an inconvenience for current prescription holders.
Company replied
Fabulous product, would rate it 5 stars! But poor communication on the shipping delay drops one star.
Company replied
Products are great. i have loved using them. Customer service response is also great. all interactions extremely positive. Damaged product replacement policy is not so great. I lose respect very quick... See more
Company replied
Company details
Written by the company
We’re on a mission to help the world have more fun sex (yes, really). Every product is designed to help individuals and couples try something new, fun, different. Each formulation, toy or specialty product is tailored to helping you try a specific type of new sexual experience.
Free Shipping on orders $35+
Discrete Shipping & Billing
100% Satisfaction Guaranteed or Your Money Back
Contact info
Calabasas, United States
- hello@hellocake.com
- hellocake.com
3.8
Great
941 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the Drive for her
I love the Drive for her, however have never had my other order processed. I’ve waited over 3 wks for with no communication that is helpful. I love the company and products. The website is difficult to navigate and my order has not been fulfilled.
27 January 2025
Reply from Hello Cake
Hey there, we apologize for any delays! It looks like your order was delivered based on tracking however our support team has reached out to you for the next steps on getting a replacement.
Reply from Hello Cake
Thank you so much for your review! It's our pleasure assisting you and appreciate your patience and understanding!
Defective
The item I received feels very defective, the vibrations aren’t strong like the one i purchased from Walmart nor is it the exact same which I’m very disappointed about. This is not a “new and improved “ item. It’s not pleasurable for me which leaves me very distraught.
24 January 2025
Reply from Hello Cake
We're so sorry to hear this happened! We'll take care of you!
Please reach out to our team at http:://help.hellocake.com so we can send you a replacement.
Product doesn’t work for me
27 December 2024
Reply from Hello Cake
We are so sorry to hear about your experience!
We appreciate you letting us know and providing us your valuable feedback.
Please be on the lookout for an email from our support team to see if we can help make things right.
Issue was taken care of quickly
24 January 2025
Reply from Hello Cake
We're always here if you need anything! Thank you for your review!
Reply from Hello Cake
We are so sorry to hear that you never received your order.
We appreciate you letting us know and providing us your valuable feedback.
Please let us know if you received your replacement order that was shipped on 1/30/2025.
I love your ED product, BUT
I love your ED product. It’s great. It worked better for me than RO Sparks. But your user experience and subscription management features suck. Support is slow to respond. Good product, everything else sucks.
23 January 2025
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
These meds are awesome
These meds are awesome. No more dryness and interest is peeked and our relationship has been taken to new heights! Thank you so much cake meds! I only wish is wasn't blue because I feel like I look pretty silly with a face a ecstasy and a very blue stained mouth and teeth.
18 December 2024
Reply from Hello Cake
This makes us so happy! We're so glad to hear you're receiving the results you were looking for! We'll pass on your additional feedback as well.
Super good customer service
22 January 2025
Reply from Hello Cake
Thank you so much for the kind feedback! We're always here if you need anything!
I never received the prescription
I never received the prescription, they charged me $64 dollars just for the prescription and not for the medication, they did not explain that the first purchase was only for the prescription and they only sent me an email with questions and it was not even a real doctor, now I am going to cancel the subscription since they will charge me the $55 dollars monthly for nothing.
21 January 2025
Reply from Hello Cake
We are so sorry to hear about your experience!
We appreciate you letting us know and providing us your valuable feedback.
We did send an updated order status email to you on 2/5/2025. Please let us know if you need further assistance. We are here to assist any way we can.
Great products and great lube
21 January 2025
Reply from Hello Cake
Thank you so much for your review! We're glad to hear you are enjoying everything!
This product did not work for me & it…
This product did not work for me & it also tasted horrible.
21 January 2025
Reply from Hello Cake
We are so sorry to hear about your experience!
We appreciate you letting us know and providing us your valuable feedback.
Please be on the lookout for an email from our support team to see if we can help make things right.
Got the item- took the time to see if…
Got the item- took the time to see if it worked. It did absolutely nothing. Waste of money.
19 December 2024
Reply from Hello Cake
We are so sorry to hear about your experience!
We appreciate you letting us know and providing us your valuable feedback.
Please be on the lookout for an email from our support team to see if we can help make things right.
I have canceled this order twice…
I have canceled this order twice previously, and yet, you still keep sending them to me...WHY ? I no longer wish to receive this product...Another order arrived today.
24 January 2025
Unprompted review
Reply from Hello Cake
We are so sorry for the mishap. Someone from our customer service team will be in touch very shortly. We appreciate you giving us a try!
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
Reply from Hello Cake
We're so glad to hear you're enjoying everything! Thank you so much for your review!
Paid extra for shipping and still…
Paid extra for shipping and still haven't received. It's been two plus weeks.
28 December 2024
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
The shipping takes far too long
The shipping takes far too long. I ordered one product and it seems like it doesn’t even leave the warehouse for over a week
27 December 2024
Reply from Hello Cake
This make us so happy! We're so glad to hear you're enjoying everything! Thank you so much for your review!
Lubiest Lube Ever!
Great product, great support and service, great inclusion! Fast shipping.
28 December 2024
Reply from Hello Cake
Thank you so much for your review!
Reply from Hello Cake
We are so sorry to hear about your experience! We appreciate you letting us know and providing us your valuable feedback. Please be on the lookout for an email from our support team to see if we can help make things right.
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