We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
Company replied
I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
Company replied
The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
Company replied
Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HelloFresh Danmark
Hej Rita.
Tusind tak for 5 stjerner! Vi er utrolig glade for at høre, at du er godt tilfreds med vores koncept, der byder på nem, hurtig og velsmagende mad. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Mad er god men for dyrt
31 July 2023
Reply from HelloFresh Danmark
Hej Birthe.
Vi er glade for, at du fortæller, at maden er god. Jeg er dog ked af at læse, at du finder det for dyrt.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
God mad men for megen gluten
11 May 2023
Reply from HelloFresh Danmark
Hej Katrin
Tak fordi du tager dig tiden til at anmelde os. Hvor er vi glade for, at du kan lide vores gode retter. Desværre har vi ingen glutenfrie måltidskasser på nuværende tidspunkt, men vi arbejder konstant på, at udvikle vores service og sortiment. Vi håber inderligt, at vi kan tilbyde glutenfrie produkter i fremtiden.
De bedste hilsner
Ebru / HelloFresh
God mad gode råvare
23 July 2023
Reply from HelloFresh Danmark
Hej Stefan
Tak fordi du tager dig tiden til at anmelde os. Hvor er vi glade for, at du kan lide vores gode retter og råvarer.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Måltiderne er for små
3 July 2023
Reply from HelloFresh Danmark
Hej Lonnie
Tak fordi du tager dig tiden til at anmelde os. Jeg er ked af at høre, at du ikke synes portionsstørrelserne var store nok, vores mål er selvfølgelig at alle skal være fulde og tilfredse. Vores måltider indeholder cirka 2000-3000kJ og beregnes ud fra en gennemsnitlig anbefalet mængde på 8700 kJ per dag over tre måltider. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok.
Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Not always happy
I like the food choices and that the recipes are tasty. I am however not happy that I am often missing ingredients or that some vegetables are not fresh. Especially when it's a main ingredient.
16 May 2023
Reply from HelloFresh Danmark
Hi Lynda.
It's great to hear that the recipes are tasty and that you like the food choices. However, I am sorry to read that you are often missing ingredients and that the vegetables were not of the expected quality. We work closely with our suppliers and do our best to ensure that the quality is always top, unfortunately it sounds like we were not successful this time, and for that we apologize many times.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77, Messenger (Facebook) or via the chat from your account so that they can report it and of course compensate you.
We are very happy to take your feedback on board, and thank you very much for taking the time to share your experience with us.
Merve // HelloFresh
Delivery System Mess
If there was a 0 star I would have given it.
1st delivery cancelled while standing outside and looking at the driver drive past me. Receive nice warm meat the next day because my package has not been stored in a refrigeration unit so that was a loss. Waited a week for second delivery to have the exact same thing happen. Watch the delivery company drive past with my food while cancelling my delivery for no reason. I am now expected after talking to support to just wait and accept the food and report it while paying for it. I have seen better service with more common sense used by companies in 3rd world countries in Africa.
13 July 2023
Unprompted review
Reply from HelloFresh Danmark
Hej Marthinus.
Jeg er ked af at læse, at du har modtaget begge leverancer en dag forsinket. Din oplevelse afspejler bestemt ikke vores standard. Vi beklager dybt for enhver ulejlighed, det kan have medført.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
SCAM - Charging you without making order
I received a discount code and wanted to familiarize myself with the website. They ask for credit card when you create an account which is a bit weird since I haven't ordered anything yet but went with it assuming that this is a legit website. But i was surprised that they tried to charge me 3 times over time and I have never completed the order.
I have canceled the subscription that was created on my behalf without my confirmation, and still they were trying to charge me again, this is definetly a SCAM
I would advise people to stay away from this website
12 July 2023
Unprompted review
Reply from HelloFresh Danmark
Hej Mohamed.
Jeg er ked af at læse, at du har oplevet problemer med at se vores menu. Det er dog vigtigt at understrege, at du nemt kan se vores retter flere uger frem inde på vores hjemmeside uden at oprette en HelloFresh-konto. Når du er inde på vores hjemmeside, vil der stå 'Ugens Menu' på toppen ude til venstre. Du kan klikke på den og vil komme frem til de retter, som er tilgængelige for den pågældende uge. Hvis du klikker på pilen mod højre, kan du også se retterne for de næste par uger.
Vi beklager meget hvis ikke det har været tydeligt nok på vores hjemmeside. Her får du et link til ugens menu uden at du behøver at oprette dig:
https://www.hellofresh.dk/menus/
Du kan også se vores priser med og uden rabatkode på vores hjemmeside uden at oprette en HelloFresh-konto ved at klikke dig ind på 'Se vores måltidskasser'. På denne måde kommer du ind på trinnet 'Vælg måltidskasse'. Her kan du se priserne på de forskellige måltidskasser. Det er først ved det efterfølgende trin 'Registrering', at du starter med at oprette en HelloFresh-konto.
Du kan også se vores priser ved at følge dette link:
https://www.hellofresh.dk/plans
Alle ændringer og afbestillinger skal foretages inden deadline, som for leveringer lørdag og søndag er tirsdag kl. 23.59, for leveringer mandag og tirsdag er onsdag kl. 23.59, og for leveringer onsdag, torsdag og fredag er deadline søndag kl. 23.59.
Vi gennemfører alle ordrer efter deadline for den kommende leveringsuge, så vi bedst kan koordinere med vores leverandører, og sikre dig de mest friske ingredienser fra dem, til din dør, samt reducere madspild så meget som muligt.
Vi informerer om vores deadline ved registrering, men forstår at en ugentlig levering ikke fungerer for alle. Derfor tilbyder vi muligheden for at springe op til 5 uger over ad gangen, eller at have en abonnements plan med levering hver anden eller fjerde uge i stedet.
Vi beklager for enhver ulejlighed. Hvis du har opfølgende spørgsmål til dette, er du altid velkommen til at kontakte vores team på telefon +45 92 45 29 77, eller via chatten på vores hjemmeside.
Tak fordi du deler din oplevelse og feedback med os.
Madglade hilsner
Merve // HelloFresh
Alt for tit der mangler ting
29 December 2022
Reply from HelloFresh Danmark
Hej Simon.
Vi er kede af at høre, at du manglede ingredienser i din måltidskasse. Vi lægger meget tid og kærlighed i vores måltidskasser, for at undgå fejl som disse, og vi undersøger gerne hvad der kan være sket.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Can't cancel because food waste... unless it might happen in front of your door and we already got our money
As I have been traveling a lot for work I had been pausing my account for a while now, and unfortunately this week got caught with work and did not realise until Thursday evening that the account unpaused the day before, money was taken out and the box would be sent. Tried to find a way to solve it. Cancelled my account in the hopes it would also cancel the delivery, but no go.
Took me forever to find a way to contact customer service as the bot just spins you around with questions and at most gives you their opening hours and not their contact info. Tried to let them know the issue through the cancelation form, but aparently no one checks those.
Today I called them explaining the situation that I am not home and there is no one to get the delivery, and that while checking I saw that their deadlines are there to avoid food waste, but it would be food waste at this point if it gets sent. The response was uncaring, clear and kinda condescending; the box will get delivered next Tuesday no matter what, for them it is food waste either way as even though it is one day over the deadline for modifications and that I need to talk with neighbours or something to get it cause they cannot just stop it and refund as they have already paid for groceries, and it is my problem not theirs.
The boxes were okeish in the past, not overtly fresh necessarily, but interesting ingredients and convinient. Honestly probably would have continued with them once I was back, even with the small issues I had experienced like the odd small ingredient missing or the discounts just not applying fully, but seeing the way their website is built to be useless in the case there actully is an issue, and customer service also being unhelpful, I think I am gonna not return as a client and also advise people to try different suscriptions out there as there are definitely better ones.
23 June 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Ionelia
Thank you for taking the time to review us. I am sorry that you were unable to cancel your upcoming delivery due to work. You are very welcome to contact us at social.hellofresh@hellofresh.dk so that we can take a closer look at how we can help you.
Thank you so much for sharing your experience with us.
The best greetings
Ebru / Your HelloFresh Team
Expired meat 3 weeks in a row!
Absolutely terrible company and service.
Their name is Hello FRESH and my meat has been expired for 3 weeks in a row. No one is doing any quality control on the meals and boxes that go out for delivery. How can you call yourselves HelloFresh and supply off meat. Do no waste your time with their meals.
18 June 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Daniel
Thank you for taking the time to review us. How disappointed I am that you have experienced problems with the expiration date on the meat for several weeks in a row. It is certainly an error that we take very seriously and will immediately help you with it.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77 so that we can report it to avoid similar incidents in the future.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
Mediocre food, terrible customer service
Mediocre food, garbage customer experience. Can’t change anything about order despite calling days in advance. Specifically requesting address change (on account of moving to address in same city), and was basically told there wasn’t nothing they could do. Unhelpful and unempowered customer service rep. Canceled account.
Re: the response below, nice copy/paste job. I am requesting to change ONLY the delivery address, not the content of the order.
To anyone reading this review, this copy and paste answer is a great example of Hello Fresh. Inhuman, disconnected, and unhelpful.
15 June 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Andrew.
I am sorry to read that we could not make changes to your order. I understand from the feedback you have received from our customer service team that you have passed the deadline for making changes to your order.
Your orders run smoothly on a weekly basis, and you can freely mix and match between the different meals, so you get just the recipes you want the most. Just remember that any changes to your menu or delivery must be made before the deadline so that we can give our suppliers time to order the necessary ingredients, as we do not want to contribute to increased food waste.
For Saturday and Sunday deliveries, the deadline is Tuesday at 23.59. For deliveries on Monday and Tuesday, the deadline is Wednesday at 23.59. For deliveries on Wednesday, Thursday and Friday, the deadline is Sunday at 23.59.
We are very glad to take your feedback on board, and thank you very much for taking the time to share your experience with us.
Madglade hilsner
Merve // HelloFresh
Det er for dyrt
7 June 2023
Reply from HelloFresh Danmark
Hej John.
Jeg er ked af at læse, at du finder det for dyrt. Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
used to be extremelly good, not anymore
used to be extremelly good, now there was a price increase, portions got smaller, always missing an item, the vegetables are most of the times rotten or extremelly small.
12 June 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Deborah
Thank you for taking the time to review us. We are sorry to hear that you have been missing ingredients in your meal box and experienced problems with the quality of our products. We put a lot of time and love into our meal boxes to avoid errors like these, and we are happy to investigate what may have happened.
Portion sizes are a difficult balance that we work hard to find, as we do not want to contribute to increased food waste, but want our customers to be full and satisfied.
Did you know that you can share your personal HelloShare code with your friends? You can give a discount to a friend and get the same discount yourself as credit to your HelloFresh account when your friend registers with your personal HelloShare code. The code can be shared with a total of 10 friends. In this way, you can earn credit that you can use on your deliveries. Unfortunately, if your friend is already a customer with us, the offer cannot be used.
If you haven't done so yet, please contact our lovely customer service team on +45 92 45 29 77 so they can report it and of course compensate you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best regards,
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hej Lis
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores velsmagende måltider, som er lette at gå til.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Stay away from these amateurs and…
Stay away from these amateurs and scammers. You will be charged despite not placing any orders. And you won't be able to cancel whatever they decide to charge you for. And, of course, good luck getting in touch with their support.
31 May 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Anna
Thank you for taking the time to review us. I am sorry that you have come to create a subscription and place an order.
HelloFresh is a subscription service that means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you yourself are responsible for controlling or changing. I am sorry that it was not clear enough and caused confusion. We are proud to call ourselves a flexible subscription service, i.e. we have no commitment period or requirements for purchase, and you can choose your deliveries yourself to ensure that we fit into your everyday life. The only thing you have to remember is that our deadlines for all changes and cancellations are Tuesday evening at 23.59 for Saturday-Sunday deliveries, Wednesday evening at 23:59 for deliveries Monday-Tuesday and Sunday evening at 23.59 for deliveries Wednesday-Friday. We in customer service can help you until 22 Tuesday, Wednesday and Sunday evenings!
We complete all orders according to the deadlines for the upcoming delivery week. We do this so that we can best coordinate with our suppliers and ensure the freshest ingredients directly from them and to your door. This also means that we only order the amount of raw materials that we need for the week, in order to reduce food waste as much as possible. We want to remain proactive regarding the reduction of food waste, and therefore also inform about our deadlines during registration, in our terms of use and FAQ, as well as via your confirmation email.
This is the reason why we cannot cancel your meal box once the deadline has passed. After our deadline, everything is logistically planned, and it will end up as food waste and waste of other resources if we cancel your meal box. We really want to avoid that.
We understand that a weekly delivery does not work for everyone, and therefore offer the option to skip up to 5 weeks at a time, or to have a subscription plan with delivery every two or four weeks instead.
We apologize for any confusion and that we cannot cancel your meal box. If you have further questions about this, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, Messenger (Facebook) or via the chat from your account.
Thank you for sharing your experience with us.
Best Regards,
Ebru
Reply from HelloFresh Danmark
Hej Anne.
Det er skønt at høre, at maden er god og inspirerende. Jeg er dog ked af at læse, at portionerne er for små. Vores måltider indeholder cirka 2000-3000kJ og beregnes ud fra en gennemsnitlig anbefalet mængde på 8700 kJ per dag over tre måltider. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok. Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
God service og dejlig nem set-up i en…
God service og dejlig nem set-up i en travl hverdag.
28 December 2022
Reply from HelloFresh Danmark
Hej.
Mange tak for 5 stjerner! Vi er utrolig glade for at høre, at du har oplevet en god service, og at HelloFresh har været nem løsning til din travle hverdag. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Fake promotional campaign & customer service that asks its clients to lie
19.06.23 - Update: Eventually, after my post on Trustpilot, HelloFresh delivered on the advertised promise.
A friend told me about HelloFresh and gave me a link, supposedly for a free one time meal delivery, to try it out as a new customer.
It was a nightmare experience. I chose the meals and I was supposed to receive the food on the 30th of May 2023. The order was confirmed. Got the email. Many hours later, on the same day, I received an email that, among other things said, "Vi bekræfter hermed, at dit abonnement hos HelloFresh er afsluttet - måske en sidste måltidskasse er på vej til dig.". I did NOT cancel my subscription and I checked if the delivery was still on, but no, that was cancelled to.
Apparently HelloFresh believes that it makes sense to send a subscription cancellation email to people who did not ask for a cancellation to begin with. HelloFresh itself canceled my subscription.
The following day I called customer service to try to understand what's happening and I was told that the promotional campaign is only for first customers. Told him that I am a first customers. He said that they cancelled the subscription because an order was previously delivered to my address at some point in the past. I told him that may have happened before October 2022 when I moved in here as a tenant and that it doesn't make sense for me to be unable to use the promotional campaign for that reason. I am a new customer, and, as he said, it is for new customers, not for new addresses. I even said that I could send my rental contract to HelloFresh as proof for it. Didn't help.
The only "solution" I got from him was that I order again with a different address than my own. I was and am shocked to hear that because it shows a bit of the values that HelloFresh promotes: lying/not telling the truth - and it asks it's customers to behave in such a manner. That was shameful. Then image people really doing that, or if I did that with my neighbor's address, for example, and then if my neighbor (or whatever other tenant would ever live at that address in the future) then they would have the same problem I had now. Who knows, maybe that's what happened to my address in the first place, maybe as a helpful "suggestion" from HelloFresh to some other client.
The customer relationship employee presented himself as Damon.
I did send a reply to the cancellation email, explaining the situation but I did not receive anything so far.
------------
More details about the experience with HelloFresh:
- website didn't work well, I needed to refresh to update some things
- personally I do not like the user experience - poor UX
- contacting HelloFresh in written form - ex. via email (but not as a reply), seems very complicated
Will soon start looking into my legal options for all the time they made me waste and for the way they treated me.
25 May 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Bianca.
I'm sorry to read that you couldn't use the discount code even though you're a new customer. It is really sad to read about your unpleasant experience with our customer service team. It is of course intended that it should be easy to get your inquiry resolved and a good experience. I sincerely apologize, that this has not been the case.
You are very welcome to contact us at social.hellofresh@hellofresh.dk so that we can take a closer look at the matter.
We are always working to improve our service, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Jacob
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores gode retter og levering. Vi ser frem til, at levere til dig igen.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.