We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
Company replied
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See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
Company replied
I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
Company replied
The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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5 deliveries and not 1 was problem…
5 deliveries and problems with every one.
Messages not responded to.
Phone service people try to help but after 5 weeks of problems, ranging from food missing to no delivery, we have now given up.
22 May 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Kate.
I am sorry to read that there have been problems with your deliveries.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77, Messenger (Facebook) or via the chat from your account so that they can have it reported and of course compensate you.
We are always working to improve our service, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Pia
Tak fordi du tager dig tiden til at anmelde os. Hvor er vi glade for, at du kan lide vores nemme retter med friske råvarer som bliver leveret lige til din dør.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hej Søren
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Scam company
Wanted to try out hellofresh again and I did and it was great. Just got some more money, so we could afford it. I forgot how quickly you already need to plan next week, so now it has ordered a full package 5 meals (600 kr) and I'm not home. Tried writing to customer support, couldn't do anything. It literally says "Behandling..." under status. It's a scam, obviously you can cancel the order. Tried coming back thanks for the trashy experience, never coming back.
28 April 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Mathias
Thank you for taking the time to review us. I am sorry to read that our customer service could not cancel your meal box. I can understand from the feedback you have received from our customer service that you have passed our deadline for canceling your meal box. The only thing you have to remember is that our deadlines for changes/cancellations are Tuesday evening at 11.59 pm for Sat-Sun deliveries, Wednesday evening at 23:59 for deliveries Monday-Tuesday and Sunday evening at 23.59 for deliveries on Wed-Fri. We in customer service can help you until 22 all days except Saturday.
We complete all orders after the deadline for the upcoming delivery week so that we can best coordinate with our suppliers and ensure you get the freshest ingredients from them to your door, as well as reduce food waste as much as possible.
We inform about our deadline at registration, but understand that a weekly delivery does not work for everyone. That's why we offer the option to skip up to 5 weeks at a time, or to have a subscription plan with delivery every two or four weeks instead.
We apologize for any inconvenience, but unfortunately we cannot offer to cancel your meal box. If you have follow-up questions about this, you are always welcome to contact our team on phone +45 92 45 29 77, or via the chat on our website.
Thank you for sharing your experience and feedback with us.
Food lovers greetings
// Your HelloFresh Team"
Det var god mad
2 April 2023
Reply from HelloFresh Danmark
Hej Kristine
Tak fordi du tager dig tiden til at anmelde os. Vi er glade for, at du kan lide vores gode måltider. Vi ser frem til, at levere til dig igen.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Scammers.
I'm absolutely disgusted with this company. They're thieves. I took the initial offer and money came out of my account for a second box. Not only that but they said I made another account and charged me for a third box after I'd cancelled straight away.
After I contacted them, they had the gaul to tell me that I had made two separate accounts on my one email address. They stole over 50 quid from me.
Customer service are extremely rude and blatantly lied to me. I'll be doing a charge back.
Avoid this company at all costs. Bunch of thieves.
Edit, at time of my review, these cowboys set another account for me at 12.20pm. I recieved an email welcoming me when I had already cancelled.
Disgusting practices.
22 April 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Miss Georgina,
Thank you for taking the time to review us. I am sorry that you have come to create a subscription and place an order.
HelloFresh is a subscription service that means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you yourself are responsible for controlling or changing. I am sorry that it was not clear enough and caused confusion. We are proud to call ourselves a flexible subscription service, i.e. we have no commitment period or requirements for purchase, and you can choose your deliveries yourself to ensure that we fit into your everyday life. The only thing you have to remember is that our deadlines for all changes and cancellations are Tuesday evening at 23.59 for deliveries Saturday-Sunday, Wednesday evening at 23:59 for deliveries Monday-Tuesday and Sunday evening at 23.59 for deliveries Wednesday-Friday. We in customer service can help you until 22 Tuesday, Wednesday and Sunday evenings!
The payment is made every week after your deadline, either Thursday or Monday morning. Please note that only us in customer service can delete your first order, which is also described under our terms and conditions.
We complete all orders after the deadline for the upcoming delivery week so that we can best coordinate with our suppliers and ensure you get the freshest ingredients from them to your door, as well as reduce food waste as much as possible.
We inform about our deadline at registration, but understand that a weekly delivery does not work for everyone. That's why we offer the option to skip up to 5 weeks at a time, or to have a subscription plan with delivery every two or four weeks instead.
Thank you for sharing your experience and feedback with us.
Best regards,
Ebru
Mangler tit ingredienser
7 March 2023
Reply from HelloFresh Danmark
Hej Carmen
Tak fordi du tager dig tiden til at anmelde os. Hvor er det ærgeligt, at du tit mangler ingredienser i din måltidskasse. Det er bestemt ikke meningen og for det beklager vi inderligt!
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Great selection of recipes
Great selection of recipes, easy to make even for someone like me who is a mess in the kitchen
4 January 2023
Reply from HelloFresh Danmark
Hej Mie.
Vi er glade for, at du fortæller, at vi har et godt udvalg af retter. Det er skønt at høre, at vores retter har været nemme at lave. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Good food selection
27 February 2023
Reply from HelloFresh Danmark
Hi Charles.
Thanks so much for your feedback! We are really glad to hear your positive words about our food selection.
Thank you for taking the time to write this review.
Merve // HelloFresh
Velsmagende mad :)
21 March 2023
Reply from HelloFresh Danmark
Hej Camilla
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores velsmagende retter.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
All perfect and fresh!!nice packing.
25 February 2023
Reply from HelloFresh Danmark
Hi Adriana.
It's really great to hear that you describe our concept as perfect. We are happy to hear that the ingredients were fresh and that the packaging was good. We look forward to continuing to deliver to you.
We really appreciate you taking the time to share your experience with us 💚
Merve // HelloFresh
Hello fresh is shakey with the quality…
Hello fresh is shakey with the quality of food delivered. Vegetables are NEVER fresh and are either soft and almost unusable or completely unusable. Every single item is on the border of expiration. We got food poisoning from the fish once and meat is extremely fragile when delivered. Buyer beware.
4 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Shirzadian.
Thanks for leaving a review. We really appreciate all of your feedback.
It’s such a shame to read that you received not usable vegetables, this is simply unacceptable and we apologise. As a company, this is never our intention and we can assure you this is not the norm. We work extremely hard with our suppliers and couriers to ensure all our produce is as fresh as possible when it is delivered to your door. This includes keeping the protein and dairy products chilled during transit and storing ingredients in our temperature-controlled facility before sending them out.
If you haven't done so yet, please contact our friendly customer service team by phone +45 92 45 29 77, Messenger (Facebook) or via the chat from your account, so they can have it reported and of course compensate you.
Thank you very much for taking the time to share your experience with us.
Merve // HelloFresh
Let at tilberede og velsmagende
24 February 2023
Reply from HelloFresh Danmark
Hej John
Tak fordi du tager dig tiden til at anmelde os. Hvor er vi glade for, at du er tilfreds med vores velsmagende opskrifter som er lette at tilberede.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
I love the variations of recipes
I love the variations of recipes, they’re also easy and fast to make!
13 February 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Jessica.
Thank you very much for 5 stars! We are incredibly happy to hear that you have enjoyed the variety in our selection of recipes. It sounds great that our dishes have been easy and quick to prepare.
We really appreciate you taking the time to share your experience with us 💚
Merve // HelloFresh
Missing ingredients
If an ingredient is missing and you want to complain, even if you are a couple in the same household, only the “account holder” can complain. Even if 2 people are paying for it and eating the food, and the servings are made for 2.
Plus, they only give you credit into account for the ingredients missing, when you already paid for that service that was supposed to include everything, and the money should go into your bank account instead.
I decided to not deal with them again, so that money goes it l the trash.
12 February 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Cinthya
Thank you for taking the time to review us. We are sorry to hear that you ran out of ingredients in your meal box. We put a lot of time and love into our meal boxes to avoid mistakes like these, and we are happy to investigate what may have happened.
According to the GDPR law in Denmark and Europe, we cannot make any changes to our customers accounts without the account owner's permission.
Regarding your compensation, we can of course always refund them back to your bank account. We do not want you to pay for an item you have not received, but the reason we choose credit as a form of compensation is that it is faster for our customers to use this amount as a refund can take up to 10 working days.
If you haven't done so yet, please contact our lovely customer service team on +45 92 45 29 77 so they can report it and of course compensate you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
Fantastisk mad og let at lave
1 February 2023
Reply from HelloFresh Danmark
Hej Jaromir
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores fantastiske opskrifter som er lette at gå til.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
I was always afraid of services like…
I was always afraid of services like this, but luckily everything went very smoothly. Got a good discount for my first box, the delivery was on time and honestly the meals were great :)
1 February 2023
Reply from HelloFresh Danmark
Hi Armands.
Thanks so much for your feedback! We are really glad to hear your positive words about how you experienced our delivery. Your review means a lot to us and lets us know we're on the right track!
Thank you for taking the time to write this review.
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Hans
Tak fordi du tager dig tiden til at anmelde os. Vi er ved at undersøge mulighederne, for flere forskellige størrelser af måltidskasser og håber på, at det er noget vi kan tilbyde i fremtiden. Hold endeligt øje med det!
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Appauling and missleading payment system
Hello Fresh's online payment system is quite not transparent. I linked my paypal account to Hello Fresh to browse the menus and that resulted in me paying yesterday evening TWICE for one week of delivery, withouth knowing - I just wanted to browse the menu- menu which by the way is not browsable unless you add a payment method. Nowhere on the website you are having a 'confirm payment' or 'pay now' so I didnt even think that I ordered twice for 2nd february. I saw this morning the payment going through so not even after 12 hours I got in contact to receive a refund- in the end the policy didnt allow me to get a refund for both orders now I have to wait for your products - which is totally insane. Awful customer experience, Awful and missleading buying experience. I genuinely wanted to make a subscription with you from next week onwards but after this I will not spend my money with this company.
29 January 2023
Unprompted review
Reply from HelloFresh Danmark
Hi Miruna,
Thank you for your feedback.
I'm sorry to hear that we charged you twice, and that you ordered two boxes. I really want to help you and see what happened, can you please contact us on our email social.hellofresh@hellofresh.dk , and we will help you out.
Kind regards,
Jasmina//HelloFresh
Reply from HelloFresh Danmark
Hi Alexandru
Thank you for taking the time to review us. We are happy that you are satisfied with our concept and meal boxes.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our sweet customer service team at +45 92 45 29 77 who will be happy to help you.
Thank you for sharing your experience with us
Best regards,
Ebru / HelloFresh
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