Great when it worked, but really bad when it didn't. It does as advertised. Just wished it was consistent. It didn't handle the included ball chain connector in the turning mechanism, it fell off... See more
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Review summary
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The gentleman that called me seemed to want to end the call quickly. It sound like he knew what he was talking about but one of my other devices doesn’t not work probably now. It keeps knocking itself... See more
There's nothing "smart" about these blind motors unless you buy the bridge. That function should be integrated into the product. That wasn't clear when i made the purchase. Pairing the bridge with the... See more
The controller for my vertical blinds failed within 1 year of receiving it so I requested a new one. My initial request was denied, starting it was out of warranty. After arguing with them they cons... See more
Company details
About RYSE
Written by the company
Convert existing window shades into motorized SmartShades.
RYSE is redefining window automation by being the inventors of the world's first retrofit device to turn regular window shades into automated shades, without breaking the bank. 6x patented, with 2 more pending.
Easy-to-install, renter-friendly, lifts window shades of any size or weight, and integrates with smarthome systems like Amazon Alexa, Google Home and Apple HomeKit.
The new leader in retrofit smart home automation.
SHOP NOW Support CenterUpgrade your window shades today.
Simple DIY Installation
Install in minutes. Does not require a professional installer and RYSE includes everything you need to complete the setup.
Smart Home Integration
With our SmartBridge, control your shades from Google Home, Alexa or Apple HomeKit
Set Your Own Schedule or Control Remotely for Added Privacy
Forgot to close your shades when leaving for your vacation? Don’t sweat it - control your shades anytime, anywhere. Or automate your shades to brighten up your space every morning, and close at night to give you privacy.
Lift Any Size or Weight*
Guaranteed to lift even your big and heavy shades, or your money back
60-day return policy
Hassle free returns. Try it first and let us know.
Support Available 7 days a week
Live chat, email and one-on-one technical support calls are available 7-days a week. Our extensive self-serve support center and video tutorials also provide articles for frequently asked questions.
Convert your shades todayContact info
1401 21st St. Suite 5216, 95811, Sacramento, United States
- support@helloryse.com
- helloryse.com
3.2
Average
196 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I already told you this
I already told you this: Your product is not fully developed (it lacks standard Matter & Thread capabilities); your description of the product is misleading, bordering on fraudulent, since you do not reveal this until after the product is purchased. The only saving grace is that you have polite customer service people.
8 November 2024
Reply from RYSE
Hi Scott,
For clarification, we do not advertise Matter & Thread capabilities in any of our marketing material. We only advertise that the RYSE SmartShade is compatible with Apple HomeKit, Google Home and Amazon Alexa via the additional SmartBridge - this is clear in all our product descriptions, on the packaging, and on our social media. We regret that this was still not clear enough to you and will take this feedback into account.
We do appreciate that you found our customer service polite and we are happy to have been able to offer you assistance.
I returned the item
I returned the item. It did not fit in my location, and installation was too complex
7 November 2024
Reply from RYSE
Hi Paul,
We are sorry to hear you have returned your device. If you change your mind in the future or relocate to somewhere that would benefit from the SmartShades, we would be more than happy to assist you in the process again.
We offer personalized assistance via live chat (feel free to send us photos of your space and shades to ensure compatibility before purchase). We also have an extensive support center for install and troubleshooting, and live technical support calls can also be booked via appointment for personalized installation walkthrough.
Shipped from outside the US with useless tracking
Requesting reviews but can’t even tell me when my order will arrive. Shipped from China? Or? It’s a small item , why do you not have domestic inventory?
I’ll update when the product arrives.
5 November 2024
Reply from RYSE
Hi Paul, we do apologize in the delay in your shipping.
In most cases, domestic (US) shipping arrives in 2-7 business days. Today is the 7th business since you placed your order and we see that your package has not yet arrived, which is outside our usual shipping timeline. However, this does occur occasionally due to our lithium-ion containing products and restrictions within the shipping network.
Based on the tracking information, we do expect your package to arrive in the next few days. Once again, we sincerely apologize for the shipping delay outside of our control and appreciate your patience.
[EDIT Nov 13, 2024: This was marked as delivered by the courier as of today Nov 13, 2024. We sincerely regret that this was delivered 1 day outside of our delivery estimate and hope you understand that while we do our best to provide the most accurate estimation, the shipping network is outside of our control. Once again, we thank you for your patience.]
Customer service is horrible
I keep asking for a phone number to customer service and can’t get it also it takes a while for them to answer my email
2 November 2024
Reply from RYSE
Hi Paul,
We do sincerely apologize that we do not have direct customer service number. However, we do note that you were assisted in a timely manner over an email ticket and that the initial issue that you required assistance with has been resolved. If you require any further help, please do not hesitate to reach out to our support team once again.
For more complicated issues that require our technical agent, we do offer one-on-one live calls by appointment.
Incorrect number of items sent
Incorrect number of items sent. When queried I was showed an 'invoice' containing incorrect number of items. Thankfully my order confirmation, which I was able to share, showed the correct number of items and I have been promised a further delivery
2 November 2024
Reply from RYSE
Hi Gary,
We do sincerely apologize for your experience in this matter. As mentioned in your correspondence with your support team, this was an error in our fulfilment service. Once we verified this error, our team worked quickly to resolve this issue for you, sending you the missing item via expedited shipping.
Once again, we do sincerely apologize and appreciate your patience in this matter.
Reply from RYSE
Thank you for leaving us a 5 star rating! We are glad to hear your enjoyed our customer service.
Straight to the point and with a great solution in place
Straight to the point and with a great solution in place.
The specialist knew about my issue before I had to explain so he already had a game plan in place.
Our call took only 5-10 mins of my time
14 October 2024
Reply from RYSE
Thank you for leaving us a review of your experience with our support team!
Works great easy to install
Works great easy to install. But when I roll it down, it doesn't do it smoothly. I thought it was one roller blind, but it does it for all three. Going up works a lot better and quieter.
21 September 2024
Reply from RYSE
Hi Anthony,
We are sorry to hear you are experiencing this with your roller blind. We do highly recommend you book a one-on-one consultation with our customer support team so we can assess your setup and provide tips on setting the devices up optimally. Please check your inbox for an email from our team on next steps for assistance!
Contacted support for parts request
Contacted support for parts request. Process was quick and simple.
18 September 2024
Reply from RYSE
Glad to hear we were able to assist you in a timely manner!
Love the concept and I had high hopes…
Love the concept and I had high hopes for the product. But setup was challenging and had difficulties connecting to SmartBridge and setting "Fully Open" and "Fully Closed" settings. When Fully Closed, pressed "Up" button and continued to unravel more blind from the spool so that an extra foot of blind was pooled on the floor. Similar thing happened when opening using the app...blind continued to open and wouldn't stop and was spinning at the top. I will be returning the 2 that I purchased.
19 September 2024
Reply from RYSE
Hello Jim, we are sorry that the RYSE system did not work out for you. We are more than happy to book a one-on-one consultation to help you set up the SmartShades optimally, as the situation you described is not typical of the setup and indicates an error in calibration or that the SmartShade was not installed taut enough.
However, it seems you have already initiated a return request with our customer support team and indicated that you will be filing a chargeback with AMEX and refusing the charges if we do not process a return. Do note that at the moment we are waiting on your response in order to issue your return label as soon as possible. Once we receive the returned products, your return will be issued to your method of payment within 5 business days!
Thank you!
Great service
Had a few issues with installation, but they have great service. Quick replies and solution oriented approach to make sure everything goes smooth.
22 July 2024
Reply from RYSE
Glad to hear we were able to help you with the installation!
Works well!
Product configuration was initially a bit tricky. But is expected with new product integration. Very happy once setup.
22 July 2024
Reply from RYSE
Thank you for leaving us a review and glad to hear your RYSE setup is working well for you!
I'm still waiting for my wireless…
I'm still waiting for my wireless button. It's coming up in 2 weeks, but I'll be patient with it being the holiday last week
30 June 2024
Reply from RYSE
Hello Nick, it seems your order was placed on June 18, and delivered 5 days after, on June 23.
The units make a lot of noise and…
The units make a lot of noise and operate quite slow even on the fastest speed setting. Pretty disappointing for the price.
17 June 2024
Received a repacked item that was…
Received a repacked item that was returned I assume. It was dirty and not reset. Difficult to setup
22 April 2024
Reply from RYSE
Hello FV,
We do sincerely apologize for this experience as this is not the level of service we aim to provide. Please do note that we do not send out used units for orders and any returned units received at the warehouse are not used to fulfill new customer orders.
In this case, it seems our warehouse has mistakenly sent out a wrong unit to you and we are working with our warehouse to identify the cause and prevent any future incidences. Thank you for bringing this to our attention so we can continue to make improvements to our service.
Our customer support team will also reach out to you and provide a replacement.
Fantastic product
I purchased (6) Ryse blind motors and the Ryse Hub for our home in December. Set the system up and installed the motors in January. We love them so much my wife requested one more motor for the last window in our living room. Had some connectivity issues with our latest motor and reached out to customer service. Great customer service! Our devices were sent a push software update and everything operates exactly perfectly!!
We absolutely love this product and recommend them to anyone that is considering them.
22 April 2024
Reply from RYSE
Glad to hear that the RYSE SmartShade system is working well for you!
Got someone right away
Got someone right away, and they solved the problem quickly and effectively.
19 April 2024
Reply from RYSE
Glad to hear that our RYSE customer support team was able assist you in a timely manner!
Works well and simple!
19 March 2024
10/10 look no further
26 January 2024
Absolutely nothing worked and your…
Absolutely nothing worked and your solution was to buy a 120 tool. All of my shades are now broken or had to be reassembled. Horrible product.
26 January 2024
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