Help-Link 

Professional service from the first contact with HomeServe to the final step of installation of the new boiler.
The end work result is just amazing. Top class boiler, all subcomponents, all piping perfectly installed, aligned and levelled.
Impeccable work and a very good experience all in all.
Honestly and truly, thank you HomeServe for bringing back the warmth in my house.

I won a competition to win a free boiler from home serve and from start to finish I was extremely impressed. I would have thought that I wouldn’t be prioritised but I had regular phone calls and updates and within a couple of weeks the boiler had been installed. They were very efficient, friendly and helpful, I couldn’t fault their service. When they came to put the boiler in they were fast and very clean and tidy. I was expecting a stereotypical workman mess but he tidied away everything and swept the floor- it was barely noticeable that he’d been. Since the boiler was installed I have managed the heating wonderfully from my phone using the app. It is so easy to use and handy! Thank you so much for everything homeserve! We will be recommending you to everyone!

Great work nice people quick and efficient i will recommend them to friends and family ..First class!!!

Great job, ontime , on date, all working perfectly

A quick appointment made with Homeserve enabled us to have new boiler fitted within four days by a top class engineer who was extremely efficient.

Sales engineer was great, honest and realistic.
Pricing structure was fair, i liked the "maximum price" guarantee.
Install crew were excellent, finishing a 2day job in one day despite someone running into the back of one of their vans on the way over.
Install crew found a cheaper route for the gas pipe which saved me £300 :)
only slight pain was collecting the scaffolding which took 2 weeks and half a dozen phone calls.

very professional. kept me updated every step of the way. went through all my options to suit my needs.
friendly workmen

Excellent service from start to finish. Really pleased and would highly recommend.

Agreed installation date then this was changed at very short notice. Installed the boiler OK. Should have been simple swap out but the plumber cut the wire to the fuse spare. Confirmed I did not want trunking over the kitchen wall tiles. Homeserve ignored this and used trunking over the tiles. Still trying to sort this issue out. Internal communication is shocking - none at all.

Unfortunately I have had no response from Help-Link to my previous complaint they asked me to post on this site - just a further reminder to review them on trustpilot - which i have already - and received no response. It is weird that organisations employ a marketing team to get themselves promoted on social media channels - and then do nothing about the poor press they are given - and thus spending good money to establish their reputation as a very poor supplier. Perhaps they will contact me after this?

DO NOT USE THIS COMPANY!!!!!!

I have already left one bad review and I will continue to do so until I am contacted by someone of senior authority i.e the managing director. I hope he gets to see this as I am sick of chasing help link time and time again. My boiler was installed in April last year with a catalogue of errors and now my boiler has gone wrong and won’t work. Because it’s under warranty I have to get ideal themselves out to fix it. BUT...... help link have not registered my boiler. After three phone calls yesterday throughout the day it’s still not done. I am now without heating or hot water and have a daughter with severe asthma. You guys need to contact us before I take legal proceedings.

Excellent and well co-ordinated service all round. Friendly and helpful representative and customer service team who kept me well informed throughout. Friendly and experienced, clean & tidy engineers who arrived on time and got on with the job, same day electrician, and disposal of old boiler all great service. I am very pleased with the installation of my new boiler, its performance and my experience with Homeserve overall

The boiler installation was postponed the evening before the date agreed. One message was left on my landline despite having my mobile number. I lost a day of work. Twice the engineer asked me to sign and date the Job Reference. Once I did, he wrote short texts and ticked several boxes which he did not do or completed. He left my home without telling me he was leaving. He did not give me any information or explanation about how to operate the new boiler. He did not register the boiler. He did not talked me through the warranty and what I should do if I had problems. As I saw the documents on the table I ran to meet in the van and talk to him, he told me to read the documents while repeatedly stating he had done a good job.The hot water is set too high and I have not managed to change the setting. The agreement was to flash the radiators which he did not. It was and remains a very poor work. I have to have the hassle and spend more time to have it fully completed.

Excellent service. Installed boiler as and when they said they would, and even though they was an issue after the installation, they were out the next day to correct the fault. Excellent service all the way through the process.

The whole experience from start to finish was really easy. Everyone that we dealt with was extremely helpful and really knowledgeable. Would 100% recommend to anyone in need of this type of service.

My dealings have been with HomeServe, which I believe is a Division of Help-Link.

My Ideal gas-fired boiler broke down on 5th January. It was 42 years old, and the local plumber found that Ideal could no longer supply parts, a replacement was required.

A few days later HomeServe telephoned to ask if they could help.
I agreed, and two days later their Surveyor, Colin Stronach arrived.
He spent a couple of hours examining the existing layout, and discussing with me what would be required. He then gave me a verbal quote, which was confirmed by email next day in detail by HomeServe. I was very impressed by their efficiency, and their price was lower than another competitive quote: so they got the order.

On 21st January their Installer, 'Nick' arrived with his apprentice helper, and the new Worcester Bosch 30CDI boiler, hot water cylinder, control equipment and other hardware. They completed the removal of the old equipment and installation of the new in four days, with the help of an experienced electrician for the last two.
Their handiwork and cleanliness were of the highest quality.

The new configuration was started up on the afternoon of 24th January, and the various programmes set. It has since worked as planned, and I am looking forward to a greater level of comfort with
a lower rate of gas consumption. The final cost was exactly as quoted.

I have never felt so terrible dealing with an organisation as I did throughout this boiler replacement issue. Homeserve had left me in the cold for a week and then refused to come back and fix my boiler saying it was uneconomical. After many phone calls they agreed to replace it under my existing Homeserve insurance policy. They told me the boiler was free and all I had to pay was the installation cost.

They led me right up the garden path, and after surveys and delays then then proudly announced they could and would do it - and they quoted me £1,385. I was absolutely outraged and told them I considered this to be a "scam". The local plumber had quoted me exactly the same price to install a far better (Worcester) boiler. I had been 10 days without hot water / heating during this recent cold spell and I had no choice but to say yes. The Ideal Logic HE24 boiler they fitted costs £800 on the front page of google so I assume they but it even cheaper. I asked them how they can possibly justify £1385 as an installation cost and they said thats the cost, take or leave it, you don't have to proceed. I still have a mixture of rage and sickness in me that they I have been well and truly conned - is anyone interested?

Men who did the work of fitting my new boiler were very professional.Coordination of trades was poor. Had to wait for electrician to come three days after boiler fitted.

Professional, Efficient and helpful, replacement boiler was installed promptly in January. Greatly appreciated - Many Thanks

Confusing information given. Confusion between offices. Unadabtable. Terms seemed to vary between offices.