Helpbox UK Reviews 894

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, helpful, and professional, making them feel at ease and confident. The service is frequently highlighted as excellent, with many appreciating the clear explanations and simplified processes, especially for those new to financial matters. Reviewers are particularly impressed with the quick response times and efficient handling of inquiries, noting that the team is always available and happy to answer questions without making them feel bad. However, some customers also noted issues with communication, mentioning that they had to repeat information and experienced a lack of follow-through. A few other people also felt that the onboarding process was non-existent or poorly executed, leading to confusion and miscommunication, and in some cases, work not being filed correctly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and praising the... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

People report positive experiences with user experience, often describing it as smooth, transparent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly wasn't sure what to expect going into my first onboarding call, but Alkis Michael from Helpbox UK put me right at ease. He didn't waffle or overcomplicate things — just told me what I needed... See more

Rated 5 out of 5 stars

Wow what an amazing experience, from day one talking to Paddy over the phone regarding my buisnis he was very helpful for me to understand how everything works. And not to forget Alkis Michael who h... See more

Rated 5 out of 5 stars

I cannot praise Helpbox enough !! The team at Helpbox have made the process of sorting my very confusing accounts … Simple ! The process(so far ) has been a complete pleasure, not at all stressful.... See more

Rated 5 out of 5 stars

All my working life my wages were paid under the Government PAYE scheme. Therefore, I have never had any direct contact with HMRC. Helpbox therefore, have made me feel most comfortable in taking on th... See more


Company details

  1. #24 of 30 best companies in Accountant
  2. #27 of 34 best companies in Accounting firm
  3. #8 of 11 best companies in Bookkeeping service
  4. #26 of 34 best companies in Tax advisor
  5. #18 of 21 best companies in Tax Preparation
  6. #19 of 22 best companies in Tax preparation service

Written by the company

Helpbox UK is built for small business owners who want their accounting handled properly, clearly and without the stress. We support sole traders, limited companies, freelancers, landlords, contractors, creatives, consultants and growing businesses across the UK. Whether you need annual accounts, corporation tax, self-assessment, VAT returns, bookkeeping, payroll, CIS or day-to-day accounting support, our aim is simple: to keep your finances organised, your deadlines under control and your business moving forward. What makes Helpbox different is the way we combine professional accounting support with real accessibility. You are not left waiting weeks for answers or trying to work everything out alone. Our clients get unlimited support by phone, video call and email, so when a question comes up, you have a team you can actually contact. We also work through dedicated specialist teams. VAT queries go to people who deal with VAT every day. Payroll questions go to payroll specialists. Accounts and tax work is reviewed carefully, with checks designed to spot missed opportunities, avoid unnecessary risk and make sure your records are clear before anything is finalised. Good accounting should not feel confusing, distant or intimidating. It should give you clarity, confidence and peace of mind. That is what we are here to do. If you want an accountant who explains things clearly, responds properly and supports your business throughout the year, contact Helpbox UK and book a discovery call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

894 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Alkis was super friendly

Alkis was super friendly, helpful and covered everything in a way that was not overwhelming. Service was great and I look forward to working with Helpbox

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and recommend highly!

This is a side of the business I just ignored before Helpbox, I was totally un aware of what was available to me and my business.

I wanted to give a special thanks to Marrtesh and Lilia who have really made the experience great.

Thanks guys!!!!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Timely and Efficient

I have been with Helpbox a year now and I have been super impressed and very glad to have found them. Any questions, it is easy to book in their time and get timely responses. They are very efficient and very helpful, which is exactly what you want from your accountant. Would definitely recommend.

18 May 2026
Rated 5 out of 5 stars

Lewis

Lewis , was very helpful and answer my questions and helped me set up an extra service

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly

Really friendly, team, and their boss is on YouTube under help box.. and she is doing some great videos for all things tax related.. well worth a watch. 😊👍

18 May 2026
Rated 5 out of 5 stars

Great Team

the help on Jacob,Brett and Lilia has been fantastic has made it so simple and taken alot of stress off my shoulders cant wait to keep working with them all to support my business moving forward

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional people at this business

Exceptional people at this business. I spoke with someone named Luke who really, really helped me out during a very stressful time where I was asked to pull together tax reporting shortly after the tax year closed. He helped me organize everything, sort out a plan, and get everything into motion. He was super kind and helpful. Highly recommend!

7 May 2026
Rated 5 out of 5 stars

Wow what an amazing experience

Wow what an amazing experience, from day one talking to Paddy over the phone regarding my buisnis he was very helpful for me to understand how everything works. And not to forget Alkis Michael who has sorted out everything i needed and kept me informed with the progress very promptly .
I would definitely recommend this accountant agency.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Help

I requested help in getting my tax overview for the ladt 2 years. After requesting help within the hour the data arrivef
Very grateful to Necil Jimenez for effective & efficient response

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to make contact and speedy response

Easy to make contact and speedy response from Helpbox. Received some really helpful advice from Seb around shareholders and company structure. No jargon, just easy to understand language. He wasn't able to fully assist with Inheritance Tax queries but signposted us to someone who could help. Seb is a great asset to the company and wouldn't hesitate in recommending this company!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpbox

The whole team have been available whenever needed and are happy to answer queries.

Happy to have chosen Helpbox and service provided by Tash for company incorporation.

15 May 2026
Unprompted review

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